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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I started with them when they offered pre-paid cards to Freelancers through freelance websites. That was 10 years ago and to this day, the service they provide is essential to International freelancers like me. I used to just use the card, but found the bank account service useful too, when a client wanted to pay me by bank transfer.
I find their support to be good, compared to many other financial services I've used. I had several emergencies over the years and all of them were solved in a timely manner.
They have their tough spots. I found the proof of residence to be a chore, since I had almost no documents that were less than 6 months old, for proof. This was frustrating, but I guess different countries have their differences in how one proves their place of residence. I resolved the issue eventually. That's the most inconvenience I've ever had with them.
Its my first time using Payoneer i had a problem of withdrawing as I didn't know how the system operates and am so glad to say the consultant has assisted me in a good manner, She has offered great help, Keep it up the good work!
Need of the hour for Fiverr withdraws in Pakistan.
I lost my phone so i lost my number i need to renew my number in my payoneer account
Payoneer has always been very helpful. I appreciate the services and their policies. I would like to recommend it to others as well.
I just want to say that you are providing best services. In my opinion, there is nothing that needs to be changed.
I explain my query and you resolve them within half an hour.
Great work
Best service and support. 5 years experience with payoneer and I'm satisfied.
I want to thank almost all the customer cares but verification center... you guys are so stupid and disrespectful and the way you treat people's are unprofessional... you don't understand the Problem... next time i wil add another if you want to hear what i experienced using payoneer for today it's enough thank you... my name is Murad Ahmed id: no *******
Always prompt to resolve my issues at first contact.
I work with ppl and businesses from all over the US and I'm not physically there so these guys are handling my US money quite allright.
I called the CS team and it didn't take me long to get what I need. Cool!
I got a fast, clear answer for my issue. Short time till answer.
Very Responsive & Helpful also. Thanks payoneer customer care
Overall Good. But new account approval should be within a short time! Thank you.
Im a freelancer a good quality service provide for every claimant
He talks with me in such a nice way. I like his way of talking with me. Polite good manner
Keep it up bro
The respective person was really helpful, he tried to understand my problem. And he told he will solve it.
Dear Emeka,
Thank you for your taking the time to leave a review. We appreciate your willingness to share your experience with other customers.
Most of the bank transfers that are sent from our system land to our customers' accounts timely. We are very sorry that you have encountered the difficulties that you have described.
We totally understand the inconvenience this matter has caused you. Please be advised that delays like the one you experienced can happen for one of the following reasons:
- an issue with the receiving bank
- an issue with the intermediary bank
- the weekend delay: if the transfer was made on Friday/ Saturday, it might take it 1-2 business days for payments to be processed.
If you ever encounter a delay like that, please don't hesitate to get in touch with our Customer Support through the Support Center on our website. Please make sure that Payoneer never lost any transfer and it’s our responsibility to make sure that you receive your funds as soon as possible.
We truly appreciate your understanding and co-operation with us!
Best,
Anna from the Payoneer team
The experience was too good. I am very satisfied. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Murad,
Thank you for your review. We regret to hear that you are so unhappy with our services. We can see that your account has been closed and apologize for the inconveniences this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations and under no circumstances would we close a customer's account without a valid reason.
At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.
We understand that your account closure might have caused difficulties, however this decision can't be reversed.
We hope for your kind understanding.
Best,
Anna from the Payoneer team