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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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It was my first time. I was little bit nervous. But she was very cordial. She suggested me what should I do very clearly. I think it's Excellent!
Payoneer provide a great and Excellent services good job
I've used them for some years now without any payment delays. Not to mention they survived the 2 billion Wirecard scandal. They have literary been tested by fire.
Responds very quickly. Always active, solve all problem very quickly.
The customer care service resolved 2 of my issues and was very supportive.
My account blocked or locked and he help me to log in again and ge was very kind and helpful
I have been looking for ways to get paid from Amazon, and I should say after trying so hard to get a verified account with Payoneer, I finally did. The entire verification process was tedious, but once I got the global payment services activated on my account, Payoneer is now a darling. I should say there is still more room for improvement on Payoneer's end. I look forward to a feature where Payoneer can facilitate a standing order (where funds will be withdrawn to a local bank account).
Very understanding i have great experience and my concern was addressed accordingly.
It was very good experience to talk Tina in Payoneer
Your services are too slow. Please improve your services for the fastest delivery of payments.
I registered on Payoneer and after a few hours my account was blocked with no specific reason. I cannot register or use another email and I'm not
Happy
Dear Naomi,
Thank you for your review. We regret to hear that your account has been closed and apologize for the inconveniences this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations and under no circumstances would we close a customer's account without a valid reason.
At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.
We understand that your account closure might have caused difficulties, however this decision can't be reversed.
We hope for your kind understanding.
Best,
Anna from the Payoneer team
As I use Payoneer service for 4 years, I quite happy with their services. Their customer services are very helpful. Recommend their services
So far it is good except the fact that it takes so long to receive a card. I plan to get many payment on the payoneer card and it is convenient but you guys can be more clear with the information needed to verify my address. I had no idea I needed to present the entire soft copy of the document. I only found out through a friend. Maybe try being more descriptive with what is needed for that specific section (address verification).
I had a really great experience with payoneer & their support center.
Some of us are still new to this payooner unfortunately transfers are some time too slow to our business schedule
Dear Kabugo,
Thank you for your taking the time to leave a review. We appreciate your willingness to share your experience with other customers.
Most of the bank transfers that are sent from our system land to our customers' accounts timely. We are very sorry that you have encountered the difficulties that you have described.
We totally understand the inconvenience this matter has caused you. Please be advised that delays like the one you experienced can happen for one of the following reasons:
- an issue with the receiving bank
- an issue with the intermediary bank
- the weekend delay: if the transfer was made on Friday/ Saturday, it might take it 1-2 business days for payments to be processed.
If you ever encounter a delay like that, please don't hesitate to get in touch with our Customer Support through the Support Center on our website. Please make sure that Payoneer never lost any transfer and it’s our responsibility to make sure that you receive your funds as soon as possible.
We truly appreciate your understanding and co-operation with us!
Best,
Anna from the Payoneer team
Live call service was very helpful. The speech was very clear to understand.
He is actually an experienced person.
His service is actually awesome
I am very disappointed after over 6 years of being a loyal customer to you. Not to mention the card freeze scandal last year, but I haven't been able to reorder a card since Nov23. It is my 4th card in a row!
At the end, so I don't miss my 3rd salary in a row I am forced to order the card through DHL and pay 20$. On top of me losing money, I pay to call you twice in the past 3 months and pay for the card. You are through embarrassment for the business you do.
Let me be clear, your support representative was super nice and professional, you as a company and management should be ashamed to put your staff through hell with customers. Shame.
Dear Marija,
Thank you very much for reaching out regarding this issue. We understand that you experienced a major delay when you tried to order a new card. We are very sorry to hear it.
Please make sure that we are always on our customer's side. We are glad to let you know that we have reimbursed you the price of DHL shipping. We hope that it helps to make up at least partially for the inconveniences that you have encountered.
We genuinely appreciate you being our longtime customer and will do our best to regain your trust.
Stay safe!
Best,
Anna from the Payoneer team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Muhammad,
Thank you very much for sharing your review. We understand that you had to wait to receive your payment and apologize for that.
The absolute majority of the payments processed by our system load to our customers' accounts timely. However, the delays like the one that you've experienced might occur. We take these issues seriously and do our best to resolve them promptly. Our Customer Support representatives are always in touch, please don't hesitate to contact them immediately if a delay like that ever occurs again.
We're constantly working to improve our customer service and truly appreciate your feedback. Thank you for helping us grow!
Best,
Anna from the Payoneer team