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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Easy to deal with customer service. I don't have to wait on queue for hours.
I have called numerous times this week and the last so far she was the only one I spoke with who knows her work!
Email has been send to avoid hacking, they do not trust anyone other that yourself with regards of charging your card
Amazing very satisfying I'm so much delighted. More fun and I would stay with payoneer
Krish helped me a lot. He was polite, friendly, and very clear when he was explaining me the process. And his voice is really really nice. Proud to have such employees in the firm. I am happy
Chris is an asset to the payoneer team and he is a knowledgeable person
The best experience have ever had i really appreciate payoneer for figuring out my issues in just One single platform. And all the customer service especially Christian Ian was the best they really figure out things fast
Payoneer has been great especially with the global payment service receiving accounts. I love Payoneer.
It is taking 2 weeks to get an answer from their support and to make approvement of any document.
The same passport, that was approved a few times years ago now needs a review and 2 additional improvements by other documents. Why there is a need of utility bill sending to reissue a card?
I tell you why. They want to give us credits. This is all about it. I have an email from them today which offers 100 USD in advance.
I just moved from Istanbul to Kenya a week ago. Upon arrival, I changed my phone number to a local one but now I can't locate where my Turkish sim card... so i couldn't do my two-step verification associated with this registered sim card... I tried to reset the password to gain access but to no avail, I didn't know I could actually call Payooner Customer Desk for help... when I finally did, it was so effective, they asked my security questions and other details for verifications and problem solved. Am grateful. Regards
The call agent is as polite as love
Best experience with call agent
He listened to us very well and then helped us. We got a very good response. We are very satisfied.
Excellent customer support from Grace! Soft spoken and was able to answer all of my queries
I'm very satisfied for your service and my issue is resolved and Thanks Gretel it's a very good person.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Anikienko,
Thank you very much for sharing your review.
We understand that you are unhappy with our verification process. We are very sorry to hear it. Please be advised that Payoneer is a strictly regulated entity and operate in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
Please note that according to the international financial business regulations our verification department can only accept certain kinds of documents as a proof of residence. If you are experiencing difficulties with providing a utility bill, please kindly consider providing one of the following documents:
- a copy of a recent bank statement with your name and address on it;
- a residence permit card;
- a rental agreement.
Please also note that since Payoneer is not a bank, we are not offering any loans to our customer. At the same time we have a Payoneer Capital Advance service, which is a working capital solution that provides you with an advance on upcoming marketplace earnings. You can find out more about it from our FAQ: https://paynr.co/38zG3rV.
We truly value you being our customer. Thank you for your feedback that is helping us grow!
Best,
Anna from the Payoneer team