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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The customer services cherry was so professional and take her time to help me to solve this issue that I had with Payoneer to link to my PayPal account
It was very useful and helpful the agent was explaining thing to me in such a clear way
I have a really fantastic experience speaking with support. My problem was understood well and fixed in a minimum of time.
Although the $140.00 international bank electronic transfer was declined due to a currency discrepancy and my money has not been put back into my payoneer account, I put my trust in Payoneer customer care and the company itself to help me to get my money back. I will wait the 14 business days, that is, until March 4th, 2021 and see a successful outcome.
Answer fast, solved my problem.
Great company with great product, low fees and the best credit card
It's not the best and quickest way to get to a team to assist with daily questions. But when you do get to speak with someone it's amazing as they answer questions very good.
I am completely satisfied with the service, provided by the Payoneer in India, starting from transaction update to the customer care executive all are are fantastic
My experience was awesome. I was please with the customer service I have received, Thank you.
It's a pleasant experience with Payoneer. It solves the problem for my online business, as well as providing good customer support and easy to be reached out to
Recommend!
Hello payoneer team, you are the BEST. Pls i have a problem with document veryfications. Already i put all document needs for banks. Already i have a bank in my country and this bank is ( credins bank) first i sent my document that i received when i open a card bank. It is not accepted from you like a document veryfication. And sencond way i sent acreenshot of my profile account credins bank that including *URL, FULL NAME and NR ACCOUNT BANK* AND THIS IS NOT ACCEPTED TOO. Now it is my last senting and it is still review from you it is a PDF file i exporing from history of my bank (credins bank) last 3 month transactions. HOPE THIS IS THE DOCUMENT THAT NEED ACCEPTED FROM YOU. HOPE IT WILL SOLVED COZ I NEED YOUR VIRTUAL BANK COZ YOU ARE THE BEST AND IF THERE NEED SOMETHING ELSE ANY OTHER DOCUMENT PLS TELL ME AND HOPE THIS MY LAST DOCUMENT WILL SOLVED THIS PROBLEM.
Thank you and have a great day
Overall, I am using Payoneer since 2017.
There are very high fees to be paid using Payoneer card.
Now my problem is that Payoneer is really inconvenient for what is offering, not only monetary but also the process.
A utility bill used to verify the delivery address, a DHL label used to receive goods from all over the world is no longer valid. I must show the ID card with the delivery address on it and this must be not older than 3 months. A government ID is issued every 10 years and the delivery address is not on it. Banks are closed to use a bank statement. So it is really complicated. I do work 16 hours per day and in the end of the day I do not have that time to run behind the unreasonable requests of Payoneer.
I think payoneer ask very unnecessary things at the payer end due to which many of payments get stuck and that is the cause of anxiety for me.
Payment disbursement and receiving made as simple as possible with simple & minimal identification proof verification process at very acceptable comission rates.
Josh was very efficient and explained the problem that I was having very well and it was easy to understand. I will make sure to get him on the line every time I need some help in the future
Thank you for providing a great service to the freelance community.
Tho this is my first time and is having problem but I guess after this phase it will be more fanatic to partner with you all
Dear Ikechi,
Thank you for sharing your review. We are sorry that you faced a problem with your newly registered Payoneer account.
Please note that at Payoneer we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.
We sent you an email regarding your issue, please feel free to respond to it if you need further clarifications.
We will be happy to help.
Best,
Anna from the Payoneer team
It was very hard to find the phone number to talk to support. After more than one hour of searching. I have phoned it. Hopefully, my problem will be sorted soon.
I was talking to grace on the phone and she really helped me, was very friendly and gave a perfect service!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Zhaklin,
Thank you very much for sharing your experience with other customers. We appreciate that you took the time to write a review. We are so sorry to hear that you've had difficulties with your Payoneer account verification.
Please note that according to the international financial business regulations our verification department can only accept certain kinds of documents as a proof of residence. We are very sorry that you have experienced these inconveniences but unfortunately we have to request these documents from the customers who are using Payoneer cards to comply with the requirements of law.
Please be advised that if for any reason you can't provide a valid document to keep your card active, you can still use your Payoneer account effectively. You can easily withdraw your funds to your bank account form Payoneer instead of using the card. Here you may find more information on how to use our Withdraw to Bank service: http://paynr.co/376wemt
If you have any further questions on this matter, please don't hesitate to contact our Customer Support or respond to this message.
We are constantly working to improve our customer service and truly appreciate your feedback. Thank you for helping us grow!
Best,
Anna from the Payoneer team