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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I typically don't leave these reviews but after being cared for by Sophie, I had to. She immediately let me know what the concerns were with my account and helped me to resolve it (after verification of course). I was literally on the brink of tears (of joy) that she was able to address and resolve my concerns in less than 20 minutes. (And I'm not sure how many people with the name Sophie work there at Payoneer but this one if for my Sophie.)
Payoneer should hire more employees like her to improve their customer support and make customers happy.
I first spoke to someone on live chat named Will. Very rude and it was disturbing. This person showed no remorse for what was happening and refused to understand in simple laymans terms but then i spoke to a woman on call. She was amazing, the best. She was kind. Gave me time to speak. She listened and understood me. She should be the only one with the job of helping people. The rest should be fired. I love the way she handled me and my situation. I really wish she receives a bonus and all benefits the world has to offer. I was sad but she made me happy.
Excellent. He was patient and a good listener. Solved my issue in a short time
Ive already been verified twice. And they ask for verification 3rd time after been a valid user for years. And due to this my incoming payments is being delayed and I need my money. Quit with the long unnecessary verifications. Or at least if your requesting information speed up the process and stop impeding the process of receiving my incoming payments This I bad for my business
Very safe for my money. Very content with the security of my account.
I like it very much. I really enjoy its service but I think some issues need to be fixed, specially the request payment feature. Sometimes it works; sometimes not.
I'm pleased with the customer service that Payoneer Gives. Promptly resolve my problem.
Everything is fine with a company while the "happy path" works but the truth about their real interests comes when issues show up. Payoneer has proven to have a problem solving culture interested in their clients. Happy to work with them.
I had a bad experience with Payoneer as I am facing issues in the verification process and transactions. There should be help for the people of different countries to work and withdraw money from Payoneer with convenience lengthy and tough process are just a time waste.
Dear Saqiba,
Thank you for your review. We regret to hear that you have experienced these difficulties with your account verification.
Please note that Payoneer operates in compliance with international financial business regulations. Reviewing our customers' accounts is required by law and is essential to prevent any type of illegal activity on the platform. We understand that sometimes this process can take several days to be completed.
We can see that your account is fully functional now. If you have any additional questions regarding the functionality of your account, please don't hesitate to contact our Customer Support through the Support Center. We will be more than happy to help.
Thank you for your kind understanding and cooperation!
Best,
Anna from the Payoneer team
Payoneer provides a great service for payments with an easy and fast process. Its representatives are quite friendly and understanding. Thank you all.
I've sent countless emails and requests to payoneer but not one person responded I've been waiting for 6 days for my bank account to be approved so I can make a withdrawal but by the looks of it, they're not interested in keep their customers satisfied or providing good customer service. If they don't sort out this issue I'm going back to Paypal. It extremely disappointing that I work hard for my money and I when I want to withdraw I can't. I trusted the company believing that they're trustworthy by they're clearly not.
Dear kajal,
Thank you very much for sharing your review. We regret to hear that you had a frustrating experience trying to reach us.
Due to the situation in the world these days, we are dealing with an increased amount of inquiries, which unfortunately may lead to longer wait. We sincerely appreciate our customers' understanding on this matter. And of course we are doing our best to shorten wait times, as we strive to provide you and all of our customers with top quality customer service.
We are constantly working on improving our workflow and truly appreciate your feedback. Thank you for helping us grow!
Best,
Anna from the Payoneer team
It was awesome blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah t
Payoneer maybe is understaffed or their customer service staff is really taking a long time to send a reply.
I almost forgot what my issue was--- yes! That's how it takes to get a reply from them. I actually thought they just ignore their customer's messages and/or complaints
Dear Rina,
We regret to hear that you have experienced these inconveniences trying to reach us. We do understand that it might be very frustrating.
Due to the situation in the world these days we are dealing with an increased amount of inquiries, which unfortunately may lead to longer wait. We truly appreciate our customers' understanding on this matter. And of course we are doing our best to shorten wait times, as we strive to provide you and all of our customers with top quality customer service.
We are constantly working on improving our workflow and truly appreciate your feedback. Thank you for helping us grow!
Best,
Anna from the Payoneer team
Customer care response was very helpful and service friendly and what was the name of her (I forgot to remember her name)
I will really miss... them
I were tressed for my pending payment according to this matter the customer care representative helped me out of this misfortune
She gave me all the needed information ",
Payoneer is the only card I use ever since I started Freelancing. I'm very happy with it and love their customer service. I recommend all my friends to sign up with Payoneer.
Many thanks. I always get good service from Payoneer. Very cooperative officials.
I have been using Payoneer for years and they are very good. I would recommend them to anyone especially new business owners and freelancers just starting out.
I'm using the Payoneer. It is very good and I enjoy the services being offered by Payoneer
I've been using Payoneer since the last few years and I got to run everything smoothly. Sometimes, it takes time to get global payment but it's okay. I'm happy with their service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Oshane,
Thank you very much for taking time to leave a review. We regret to hear that you experienced difficulties receiving payments to your Payoneer account.
Please note that Payoneer operates in accordance with the international financial business regulations. This is why our system is set to automatically review payments from time to time. Usually when a payment is pending, it means that it has been stopped for a review with our payments department so that we make sure that it complies with the Terms and Conditions of our service. In this case you might find one or several requirements open in your account's Verification center.
We recommend that you provide the requirements as soon as possible so that we could review your payment timely. Once you have uploaded the requirements, please get in touch with us through our Support Center so that we could speed up payment verification for you. Please rest assured that reviews like this are not going to happen every time you are receiving a payment.
We are constantly working to improve our customer service and truly appreciate your feedback. If you need our further assistance, please feel free to reach out to us via chat or phone through our Support Center.
We are always happy to help.
Best,
Anna from the Payoneer team