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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I am really happy to using Payoneer account from Bangladesh. It is a really great process to get payments from clients. Helping people a lot in my country to get payments So much quickly
It took 2 months to order the card. Then after many live chats to discover that DHL normal post went straight to SA post Office and disappeared. I ordered the card and paid $40. The customer care used an old address even after I had updated my details. Did not confirm address but sent 3 rd card. I called in before card could be shipped and requested change. 4 th card was now ordered and customer care after confirming 3rd card would not be sent - I received a confirmation from DHL to say its on its way. - I am excited to say that I have finally received my card. Anna from Payoneer was very supportive and although the customer service chat were annoying in not getting down to the root of the problem. I can say that everyone was kind and poilte.
Its good so far lets see what happens because waiting on approval to see if I can order my card and start getting paid
I am so happy with payoneer. Thanks to provide good service
David spoke clearly, listen attentively and executed promptly
I was respected and my problem was solved. Thanks to the representative!
Customer service rep was polite and quick to answer my questions. Great job.
I am very satisfied with the service and the speed of solving the problem
I was unable to receive a link to view my pin for my Payoneer card. After requesting a new link several times, I called an agent and was able to resolve the problem very fast. The agent was very professional and polite.
I appreciate that, whenever I have a query, I can phone the international line at Payoneer and be answered by an actual person very quickly. That person has always very quickly and professionally resolved my query.
They are extremely helpful and got a beautiful voice. Walks you throughout and solves out your queries.
Good and accurate billing info, wont give a 5 star until i see more improvement on the reduction or elimination of the transaction fees.
I've been using Payoneer as a payout method for Patreon for some time, without issues. Initial set-up worked fine. I verified my address with documents as required. However, recently, when I tried to add a new bank account, my verification methods were being repeatedly rejected without an obvious reason. There appears to be multiple issues with their system:
1. Verification is not completed within 3 days as per what they state.
2. Filing a support ticket results in the verification being rejected and the cycle started again.
3. Support tickets are marked as "Solved" the moment they are submitted, suggesting that their support system is broken.
4. Only once was a reason given for a document rejection. Even when I called them, they couldn't explain why the system kept telling me that validation was required.
5. The site has numerous issues, ranging from having to log in again to submit a help ticket, to the "reason" menu system having browser rendering issues.
Update: The issue was resolved a day after calling them and complaining. Even though they said I'd have to wait until Monday, I received an email on the Saturday after the call with an apology and my bank account approved.
Dear A B.,
Thank you very much for reaching out regarding this. We are more than happy to hear that we have managed to solve your issue.
If you have any questions regarding your Payoneer account, please don't hesitate to get in touch with us through our Support Center anytime.
We appreciate your feedback and sincerely apologize for the inconvenience!
Best,
Anna from the Payoneer team
Every now and then there's an issue with any app, their cs has proven to be on top of issues and haven't let me down.
My Payoneer Account was blocked because as described by the agent, I have multiple accounts.
The agent sounded so impatient, almost rude, and interrupts me while explaining my concern which made me feel a bit stupid.
The issue was resolved though, so Thank you.
Dear Joy,
We are very sorry to hear that our agent's tone of voice made you feel so uncomfortable. Please make sure that we have great respect for you and all of our customers.
We would like you to provide us with a little more information on it so that we could study this case and see what can be done to avoid situations like this in future.
Please kindly respond to this message with your reference number so that we could look further into this.
Again, we sincerely apologize for this situation.
Thank you for helping us improve!
Best,
Anna from the Payoneer team
Horrendous. Why do you want me to elaborate? It is not recommendable.
Try looking up a phone number or a human to talk to when you have a problem. There's why. You know I am not lying.
Dear customer,
Thank you for sharing your review. We are so sorry to hear that you are have encountered a situation like this. We would love to offer a solution and are ready to do our best to fix this for you.
We at Payoneer are constantly working to improve our customer support. Please kindly update your review with your customer ID. This will help us check why this happened and see what we can do.
We hope for your kind understanding and cooperation.
Thank you in advance!
Best,
Anna from the Payoneer team
I have never felt this type of appreciation from other company before.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Anneline,
Thank you for your review! We're happy to know that we have managed to solve your issue. We also understand that you had to wait for your matter to be handled and sincerely apologize for that.
We are constantly working to improve our customer service and truly value your feedback. Thank you for helping us grow!
Best,
Anna from the Payoneer team