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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Gina provided excellent support, very happy customer. Keep up the good work.
Working as freelance is quiyte risky since everything will be done through online. It is hard to find a reliable company to make things easier for you. Payoneer did the great job.
I had 3 questions and the representative could guide me through steps in order for me not to feel confused. Nice when you have to call from Europe.
Very accomodating, friendly agents, very knowledgable and willing to help and assist very polite and professional.
I am very happy for this service. This service was very good.
Excellent and helpful
It was not too good not too bad but I want to suggest one thing that you have to add Hindi language for customer service because in India many people speak hindi and it is difficult to talk in English and you have to do one more thing that when in payoneer that even I dont receive the money but the payoneer show your transaction is completed even we didn't receive the money we receive money after four or six hours after the message I request you to make such provision to current time message when we receive money then a another separate message come to us that you have received money to your personal bank account
In Bangladesh paypal is not allow so i have to create a payoneer account but i think i have made a good decision payoneer community are really great.
Without first sending me any notice email requiring verification, payoneer locked me out of my account, meaning that I won't receive my pay this month, trying to get my account reinstated has been a nightmare. The only reason I use payoneer is because my company uses them to pay me.
Dear Josh,
We are very sorry that you have encountered inconveniences like these. We would like to do our best to help.
Please kindly respond to this message with your customer ID and we will take a closer look on your situation. Let's see what we can do to accelerate this process.
Thank you for your understanding and cooperation!
Best,
Anna from the Payoneer team
I always sent money to my wife for their living allowance. The money was put on hold for 24hrs already before they answer her why. She called payoneer earlier to ask and rep said to wait 1-2bd. He could have said at that time that she needs to reverify her account so we could have work on something than waiting for 24hrs. Its my kids vaccine yesterday and this happens at a perfect timing :(
Now she just resend them ID that she always send them. She's been with Payoneer before me and thats almost 4yrs now. Now the type of ID that she have is no longer acceptable.
She cant get Drivers Id because she don't drive and she can't get passport because she won't fly. Do we have to get ID's that are not necesary in our life just for Payoneer?
I asked if NBI is possible or police clearance but NO. She dont have SSS GSIS &UMID IS because she do not have those. How could you get something you do not use. Yes she dont pay sss bec she dont have sss and she dont need sss so as gsis and umid. She dont have postal id too since we do not use postoffice services. Why get ID that we do not use!
Its covid and its hard to get ids in the philippines and you guys are making it harder.
Dear Chester,
Thank you for your review. We are very sorry to hear that your spouse has experienced these difficulties with her account verification.
Please note that Payoneer operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety. We do understand that in times of COVID-19 the process of getting a new ID might be complicated but it is crucial for our business operations but to comply with the legal regulations.
At the same time we truly strive to provide you with the top quality customer service. If your spouse has any questions regarding your account verification, she can always contact our Customer Support through the Support Center on our website. We'll be happy to update her on the status of her account.
We hope for your kind understanding and cooperation.
Stay safe!
Best,
Anna from the Payoneer team
Been using Payoneer since 2017 and never faced any problems. I'd like to thank Payoneer for giving freelancers like myself a platform where we can receive our payments safe and secured.
Payoneer is an excellent platform for recieving your money, sending it to others as well as paying online. Their cards are excellent and easy to use! Great recommendations!
I had a problem with my card. It was frozen.
I must say that I called few times and all the representatives were really polite and helped me with the issue
They resolved every issue with in a day some time it's take two days
The reason why I decided to accept payments through Payoneer was because a friend of mine recommended your app. Good enough that I already have a Payoneer account. I used to use PayPal; however, because of the recommendation from my friend, we changed to Payoneer, and lo and behold, first and second payments, made by my clients are on hold, and now im worried that the VA's would be paid late for this month.
So frustrating
Dear Iris,
Thank you very much for your review. We are sorry to hear that your payment was delayed due to payment verification process. We can see that eventually it was successfully loaded. Please rest assured that reviews like this are not going to happen every time you are receiving a payment.
Please note that Payoneer operates in accordance with the international financial business regulations. This is why our system is set to automatically review payments from time to time. Usually when a payment is pending, it means that it has been stopped for a review with our payments department so that we make sure that it complies with the Terms and Conditions of our service. In this case you might find one or several requirements open in your account's Verification center.
During all the stages of the review process we are there for our clients, ready to consult on any document requested and speed up the verification process for them.
We are constantly working to improve our customer service and truly appreciate your feedback. If you need our further assistance, please feel free to reach out to us via chat or phone through our Support Center.
We are always happy to help!
Best,
Anna from the Payoneer team
Very satisfied, the account consultant was approachable they helped me to update my account. They are good and have professionalism, they are into customers. They are awesome! Love it! What a great experience!
I called Payoneer customer service to ask if I can receive money from any type of Payoneer account and what kind of information does the sender of money see about me the recipient.
I got Chris as my support, who was awesome!
He answered both questions quickly, politely and he kindly asked me to verify some information before he did that.
I am very satisfied with Payoneer and especially Chris the support genius.
Thank you Chris, you are awesome buddy^_^
Payoneer has always been helpful in Global payments as there is no other such service is available in my country, so its really convenient to have payoneer account and manage my Freelancing transactions. Thanks Payoneer for existing. :)
I had a small issue, something that in my country would cost me tons of nerves and time, payoneer's worker made a solution in few minutes.
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Dear Aditya,
Thank you very much for sharing your vision, we appreciate that a lot. We are happy to hear that you enjoy our services.
Your feedback is very important for us. Please make sure that we are constantly working on perfecting our services and are striving to meet our customer's highest expectation. We are transferring your feedback to our research and development team so that they will be able to consider it and see what can be done.
Speaking about the notifications of money transfer, please be advised that our system can only indicate once money are successfully sent out from our system. Unfortunately, we can't be aware or informed when the funds land to your account. If you want to receive such notifications, we would kindly advise you to address your bank to set them up.
Thank you again for your feedback. We truly value it.
Best,
Anna from the Payoneer team