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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Well i understand payoneer will ask for some documents regarding the payments.
But its takes too long before they get back in to the issue i hope for faster response or real time respones
I have an online business and at first i couldn't found a way to receive my money because of my country policies so payoneer was the only solution for me
Thank you guys
I changed my phone number recently and changed it in my profile settings as well, turns out 2FA was being sent to my old number that I lost and I can't withdraw my funds.
Please add an email 2FA for cases like this because it's highly unlikely that people will change emails as often as phone numbers.
The girl on the phone was very polite and professional... and most important she has a sexy voice I liked her...
Always have had a good experience with payoneer and its representatives. Customer care agents are very polite and are very good at guiding the customer.
10/10. He was
Very good and on all the things i asked. It clarified everything
I Got a problem with my replacement card. I called payoneer customer service they gave me an instant solution.
I was asking about the verification of my account, if my account is ready to receive payments. Costumer rep said my account is approved already that i can receive funds even my bank account and other stuff are not yet verified. It was brief and clear. My concerns were answered but still need to check because i haven't receive my salary yet.
So, except the process of getting the card was super long, which I reviewed previously, the card is finally in my hands and we are ready to rock and roll. Unfortunately, plenty of online sites don't accept it (issuer's bank decline), but THE MAJOR ONE I needed is for FB ads and that is accepted so now my business can operate with ease and less stress. Even though it was a long and draining process, it paid off.
Ok, so, I am STRUGGLING to find any payment gateway since I am from Serbia, living in Trinidad & Tobago, and my company is registered in the USA.
I came across Payoneer and know few friends that have received cards without a SINGLE problem. I opened the account, provided all the documents, received payment more than USD 100 so I can be eligible and then the ordering process was stuck. Spent several hours with customer service, and every and each time the solution was found ON THE PHONE, after which as soon as I hung up, the issue STILL persisted. This is an ongoing process for around 2 months now and PROMISED TIME is 3 days.
So, if the platform is amazing, yes. If it is SELECTIVE, YES 100%. You shouldn't put all the countries you "support" if you TRULY DON'T.
I am satisfied for my payoneer service. I many time use the payoneer customers service. Always them provide good service
I had a terrible first experience with Payoneer as my account was blocked due to verification processes that could have been avoided if there was an easy way to reach support. I kept getting emails from 'Do-not reply' senders and the website only had Bots, no human interaction. I believe there are some basic explanations that a robot wouldnt understand but human would be able to relate such as explaining to a Bot that I am from a particular country but currently in another country temporarily hence the reason why I am using two different verification IDs. A lot more but I am tired of typing.
I had a better experience this time as I was able to get a direct customer care number from a friend (different number from what is on the site)
Dear Abdulazeez,
Thank you for your review. We regret to hear that your account has been closed and apologize for the inconveniences this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations and under no circumstances would we close a customer's account without a valid reason.
At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.
We understand that your account closure might have caused difficulties, however this decision can't be reversed.
We hope for your kind understanding.
Best,
Anna from the Payoneer team
Customer Support agent provided me solution and sent a special request to get me a new CITIBANK GBP account so I could link it with PayPal UK account
It used to be very good, but the last year or so it became cumberland and problematic. Too much information and too many documents required for anything you want to do. I still choose it. Let's see if it gets worse or not.
Dear Maria,
We apologize for the late response due to the high amount of inquiries that we are receiving. We are so sorry to hear that you are experiencing these difficulties with our verification requirements.
Please note that Payoneer works in strict accordance with international financial business regulations. Reviewing our customers' accounts is essential for us to legally operate on the market. Please note that according to the regulations we have to comply with our verification department can only accept certain kinds of documents. Documents in foreign languages are usually sent out to our partner translation agency. Only when they are translated by professionals and native speakers, they are undergoing the verification process.
We at Payoneer strive to provide all of our customers with the best customer service possible. If you still have any questions regarding your account verification, please don't hesitate to contact our Customer Support through the Support Center.
We are constantly working to improve and truly appreciate your feedback. Thank you for helping us grow!
Best,
Anna from the Payoneer team
Amazing experience working with payoneer. I love it
I have been using Payoneer for 5 years or so. During this time Payoneer service did all of the operations I needed and customer support is always polite and helpful and easy to reach. I have nothing to complain about, just to say thank you. And continue what you do.
Good Service. But Sometimes Its Need to be update...
I order for a card at Dec 11 2020 but Card Approval Department is not approved my card. Looks like they are not seeing all case. Why they are there?
Communication skill where nice. Need to improve the quality of work and speed up with repair work
Dear Afsaash,
Thank you for sharing your review. We are happy to know that you are enjoying using Payoneer. At the same time we understand that you are unhappy with our response time and we are very sorry to hear it.
Due to the situation in the world these days, we are dealing with an increased amount of inquiries, which unfortunately may lead to longer wait. We sincerely appreciate our customers' understanding on this matter. And of course we are doing our best to shorten wait times, as we strive to provide you and all of our customers with top quality customer service.
We are constantly working to improve our workflow and truly appreciate your feedback. Thank you for helping us grow!
Best,
Anna from the Payoneer team
It's a very excellent experience because Mr. Thomas talked very politely and understand my problem easily and assured me to solve it ASAP.
I want to grow my business and i found payonner at my side and they helped me to reach the top. Thank you so much :)
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Dear Francis,
Thank you very much for reaching out regarding this. We understand that you experienced difficulties trying to change the phone number for multi-factor authentication. We are very sorry to hear it.
We have checked it and we are glad to see that our representatives were able to assist you with this. If you have any further questions regarding the access to your account or its functionality, please don't hesitate to get in touch with us through our Support Center: https://paynr.co/2Z5uTI9.
We will be more than happy to assist you.
Take care!
Best,
Anna from the Payoneer team