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Payoneer

4.1

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 3 days

Instant Feedback

1 review

We monitor reviews for authenticity

Albania
1 review
0 helpful votes
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Best provider by far
March 15, 2021

Having experiences with multiple providers of such services, Payoneer by far is the best one for me! Easy to use, great customer service and very reliable. Further more you get 3 bank accounts in 3 different countries where you can get paid in different currencies.

Date of experience: March 15, 2021
Bangladesh
1 review
0 helpful votes
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Excellent
March 15, 2021

I'm still waiting. Maybe problem will fixing within 1 hour.

Date of experience: March 15, 2021
South Africa
1 review
0 helpful votes
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Stolen phone
March 15, 2021

Zoe helped me to find a solution to my problem with getting my account details to be 'renew and set up

Date of experience: March 14, 2021
Bangladesh
1 review
0 helpful votes
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Easy for CrossBorder Transaction
March 15, 2021

If you're looking for croosborder transfer then payoneer is always helpful and mobile.
I must admit the help of the customer support team. They are really helpful.

Date of experience: March 14, 2021
GB
1 review
0 helpful votes
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Payoneer is a great tool for international payments and trading in multicurrency.
You can also get cash advances to inject in your itinerary once the account is up and running.

Date of experience: March 14, 2021
Jamaica
1 review
0 helpful votes
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We need more agent like Tony
March 13, 2021

It was awesome love the quick help I got. I wish every time I call I get someone that can listen to my issue and resolved it on spot.

Date of experience: March 12, 2021
Philippines
1 review
0 helpful votes
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Resolved
March 12, 2021

All concerns were addressed properly and in a very timely manner.

Date of experience: March 12, 2021
Philippines
1 review
0 helpful votes
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Blocked Account
March 12, 2021

My problem was I needed to borrow someone's customer ID so that a customer support would answer my call. But overall, it went well. Thanks to Anna!

Date of experience: March 12, 2021
Pakistan
1 review
0 helpful votes
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Payoneer Services is Very for me
March 12, 2021

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!...

Date of experience: March 12, 2021
Pakistan
1 review
0 helpful votes
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Awesome
March 12, 2021

It is very amazing. I will highly recommend it to anyone.

Date of experience: March 12, 2021
Jamaica
1 review
0 helpful votes
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Needed help with payment
March 12, 2021

Wonderful experience. Everything was explained by Gwen Customer service rep.

Date of experience: March 12, 2021
Bangladesh
1 review
0 helpful votes
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Okay giving my experience
March 12, 2021

No problem with this
1. Account open
2. Verify
3. Support

Problem this.
1. Minimum Balance withdrawal should $20 or like PayPal
2. Most Bangladeshi facing a problem but they can't solve it.

Thank you

Date of experience: March 12, 2021
Nigeria
1 review
0 helpful votes
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My experience was pleasant, she was polite and happy to assist me.

Date of experience: March 12, 2021
India
1 review
0 helpful votes
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Efficiency at its best!
March 12, 2021

Quick and resolute. I'm very happy after getting to experience Payoneer. Any problem, Customer care is at ur doorstep! It is this much refined and efficient, more than anything I love the fact of Payoneer being on time without any delay, be it helping you out with your problems and payments or anything related to payments. It truly provides one with instant and great service!

Date of experience: March 12, 2021
Bangladesh
1 review
0 helpful votes
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Very good experience
March 12, 2021

My experience is good. I am satisfied to talk with customer care.

Date of experience: March 12, 2021
India
1 review
0 helpful votes
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Fast service..
March 12, 2021

My payment issue was resolved in just one call. Easy to connect and fast service.

Date of experience: March 11, 2021
Morocco
1 review
0 helpful votes
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Very good service
March 11, 2021

Thank you so much for all your help it is a very good supports

Date of experience: March 11, 2021
Bangladesh
1 review
0 helpful votes
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He is a really great guy.he understand easily what i wanted thanks a lot

Date of experience: March 11, 2021
Bangladesh
1 review
0 helpful votes
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I really amazed with his behavior
March 11, 2021

His behavior is so good, politely talked with me. In the middle of conversation my phone cut off. Because my balance got empty. He called me back. Then I can have my service completely. I want thank him again and again.

Date of experience: March 11, 2021
Philippines
1 review
0 helpful votes
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Payoneer pending payments
March 11, 2021

Well i understand payoneer will ask for some documents regarding the payments.
But its takes too long before they get back in to the issue i hope for faster response or real time respones

Date of experience: March 11, 2021