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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Very much satisfied with services and customer support
I'm new to payoneer, my account is still under review but I would say they did a great job and very approachable. I called customer support for some questions and it only took a minute for them to answer.
My problem is solved. Very good. Very nice. Thank you. The service is very good
Thankyou for your help to solve my issue. And i have been using this feature in future.
Everything went well. She guided me in a very professional manner.
They are very friendly, I have solved the problem so fast. Very good service
My all payments with Payoneer goes on hold even I am on the platform from last one year
Now its been a routine to wait a week and numourus call to customer care to able to get my payments
Very Disappointed
Payooner has demostrated great customer service, excellent attention to details and one-call resolve. I'm really liking their customer support and UX of their site so far.
Payoneer has horrible service! It does not make it easy for you to do anything at all. It's not easy accessing your money once it's in the Payoneer account, it does not give full information about products on their FAQ page, and they require hard documents scanned for everything. Please, use them only as a last resort!
Excellent experience the customer service representative was great
It is good to have a platform like that for freelancers, but i perform a transaction on 24th feb and from that day i daily checked the status is pending and now i call to payoneer helpline and address my issue, they solved it instantly.
Now im glad
Great experience with support friendly and very cooperative i will surely recommend payoneer to transfer amount globly
Thank you so much for your valuable time., And it was a great time with you, Hopefully, it will be best for me :)
The services I have recieved both on *******@Payoneer and on phone has been really helpful. Thank you to those agents for never getting tired of my constant complaints
I. Am. Satisfied with payoneer services and would recommended them.to any one to. Open an account for enterprise purposes.
They are easy to set.up and provide security with transactions.
I am impressed with the service delivery and quick responses.
My last experience with C. Michael actually i can't explain cause He is very very very great man.He was my partner until the last moment to solve my problem. And everything he said was like a very sincere brother. I became his fan. Thanks Payoneer and Thank you Michael brother from bottom of my hart
It was really great, customer support always willing to help, and appreciate your concern
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sandeepl,
Thank you very much for sharing your review. We are glad to hear that your issue has been resolved. We also understand that you had to wait to receive your payment and apologize for that.
The absolute majority of payments processed by our system load to our customers' accounts timely. However, delays like the one that you've experienced might occur. We take these issues seriously and do our best to resolve them promptly. Our Customer Support representatives are always in touch, please don't hesitate to contact them immediately if a delay like that ever occurs again. But please make sure that most of the times the system will process your payments swiftly.
We're constantly working to improve our customer service and truly appreciate your feedback. Thank you for helping us grow!
Best,
Leonid from the Payoneer team