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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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An incredible service to grow your business to the skies and beyond
Problem solved perfectly on the phone, appreciate for patience.
I had an issue when I tried to change the email for my Payoneer account and with a card that didn't arrive when it was supposed to. My customer care agent resolved both these issues for me in a timely manner and kindly. Big thanks to him!
Hello sir my name MO AKRAM
My Account name STATE BANK OF INDIA
My Account number *******0776
And IFSC code SBIN*******
And request me my new bank account aad in Payoneer kindly request me sir thanks
Just Super excellent. I am not able to tell in few words about their service.
My experience was a wonderful one as the customer was polite and professional, it was really stress-free and awesome.
Thanks for your support, I appreciate you.
My Payoneer is a block. Please unblock my account. I know Payoneer is very helpful online service.
Good experience but my problem not solved yet. They told me my problem will solve under 2day but till now my problem not solved,, but they r very kindly.So much concern about customer.
Nice, user friendly, you guys are the best I ever had
The perfect payment option all around the world. Best communication with call centers and all issues are resolved within minutes on a single call.
Best wishes!
Customer care was so polite to me, and resolved my problem
It was a really helpful guideline. I understood... how to submit additional information with hand made photo(self).
While the issue was with AirBB, Fernanda the Payoneer rep took the time to think it through and offered to check other Payoneer accounts in case Airbb had made a mistake... it was a good experience.
Wonderful experience i always receive my payments on time. I am very happy and satisfied from payoneer.
The lady we spoke to was very polite and helpful we are just now awaiting approval which I thought payoneer was paying the like account today which we need
I try to get an answer and all I receive back are automated emails. Livechat doesnt work
Dear Yara,
We are sorry to hear that you've had a frustrating experience trying to reach us.
Please note that the auto response email is designed to offer you an immediate solution that might fit your needs. If you have read the auto response and still need our further assistance, please just reply to it and wait for the response from one of our representatives.
We can see that our Customer Care representatives have already taken care of your issue. If you feel like your issue has been solved, please kindly consider changing you review's rating. That would mean a lot to us.
Stay safe!
Best,
Anna from the Payoneer team
I have been waiting for so long to receive my payment
Dear Tshepo,
Thank you very much for reaching out regarding this. We regret to hear that you payment took time to be loaded.
Please be advised that your payment was pending for several days due to your account verification. Once the documents that you provided were approved, the payment got loaded.
Payoneer works in strict accordance with international financial business regulations. Reviewing our customers' accounts is essential for us to legally operate on the market. We hope for our customers' kind understanding in this regard. And of course we are doing our best to shorten wait times, as we strive to provide all of our customers with the top quality customer service.
We are constantly working to improve and truly appreciate your feedback. Thank you for helping us grow!
Best,
Anna from the Payoneer team
Very good support, Hope my work done quickly. Everything ok.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Shahriar,
Thank you for your review! We are glad to know that you enjoy using Payoneer.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that.
We can see that our Customer Support Specialists have already contacted you regarding your matter. Should you have more questions, please don't hesitate to get in touch with us.
We hope for your kind understanding and cooperation!
Best,
Anna from the Payoneer team