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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I am happy to a part of payoneer because they give a very good services to their users.
They are really fast when you have an issue and also the platform is great.
In general, Payoneer is a really good banking service. I find only one disadvantage in the online support center. It is not possible to ask a question (send a message) about your problem if your topic is not in the list.
He was patient guy. Although the issue was not resolved, he was patient enough to wait for me.
اود ان اشكر فريق الدعم على حسن تلبيا طلبي ورد على رسايل بكل احترام وسرعة شكرا لكم
Great customer service and excellent customer handling, it feels like we are one big family
Called to have my card balance transferred to my Payoneer account and the representative took care of it in a timely manner, but also was able to have my payments coming from Upwork loaded directly to my USD balance instead of to the card. Awesome job and willingness to assist.
The customer service person who answered my questions is knowledgeable and helpful!
My problem was that I couldn't recover my password. The email just didn't appear in my inbox. I got a call later the day from customer support and we went through the problem step-by-step. Turns out I accidentally created a bunch of different accounts that needed closure. Sufficed to say, the support rep closed all my accounts and resolved my concerns, all in less than 30 mins. By the end, I managed to get my accounts back. Thanks again!
It was great to speak and had enough information regarding matter concerned.
It was first experience but not good. So hopefully next time it would be better. Thanks
I did get a excellent treat and respond and I really appreciate that and thanks for that Tony
Wonderful, happy, excited, renewed, extraordinary, out of this world
My experience is good but they are more room for improvement. I love receiving payments but the problem with Payoneer is that when the verification for address process could be better. Payoneer should give the option to use a Notary Pubic or Justice of the Peace in Jamaica could sign a form stating that they know the payonerr user and add their number to the document. This would solve the problem of verification. This method is used by our comecommercial bank.
Dear Wasim,
Thank you for taking the time to share your review, we truly appreciate that. It will help us improve our services for all of our customers, since we take our customers' satisfaction seriously.
We understand that you are unhappy with our verification process. We are very sorry to hear it. The point is that we are a strictly regulated entity and operate in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
Please note that according to the international financial business regulations our verification department can only accept certain kinds of documents as a proof of residence. If you are experiencing difficulties with providing a utility bill, please kindly consider providing one of the following documents:
- a copy of a recent bank statement with your name and address on it
- a recent utility bill
- a residence permit card,
- a rental agreement.
We genuinely appreciate you being our customer. Again, we sincerely apologize for the inconveniences that you have encountered.
Stay safe!
Best,
Anna from the Payoneer team
Very nice my experience i use to 2 years old to payoneer account
Best international payment service I've ever used my fiverr fund withdrawal...
Good app for receiving money n sending money, it I will be better if can be rechargeable
Payoneer is very helpful for me in my working. It helped me to get my payments in time
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Daniel,
Thank you very much for reaching out. We are sorry to hear that you are unhappy with your first experience with Payoneer.
We have checked it for your and we can see that your case has been transferred to the relevant department with high priority. Please kindly wait for an update from us in the next few business days.
We are doing our best to resolve this for you as soon as possible.
If you have any further questions, please don't hesitate to respond to us.
Stay safe!
Best,
Anna from the Payoneer team