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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I'm experiencing improved customer service and also the improvements in the services offered by payoneer. I'm really thank ful for that
I had to send a small amount to a vendor ($600). Submitted credit card and charge. It was "pending" due to more documentation. After 24 hours, they asked for a scan of the actual credit card with numbers redacted. I provided this via their upload portal. 24 hours later they asked for corporate documents. I provided via their upload portal (yes... we have been in business for 25 years). 24 hours later they asked for a copy of my drivers license (both sides), I logged in AGAIN and provided via their upload portal. 24 hour later I opened support ticket to ask them to release funds (I've provided enough information to release a 600 charge... including my company website, company phone, company extension). 48 hour later they finally emailed me that they cancelled the charge because I was unable to provide enough documentation. They received all the documentation requested within 2 hours of the request, but would not release the funds.
I would not waste my time with a company that takes 24 hours for each document request and then is not please with receiving EXACTLY what was requested (yes... simple things like redacted images of the corporate credit card, FULL COLOR FULL IMAGE BOTH SIDES drivers license, Corporate charter scanned in on quality ScanSnap ix500).
They couldn't even be bothered to pick up the phone and call the company direct to verify the charge.
Useless. Especially given that it was a waste of time for a measly $600 business charge.
It is usually good, no problems whatsoever anywhere. But sometimes it doesn't just work. Like withdrawal on an atm or online shopping. Well atms are more error prone than online shops...
A very polite & helpful customer service employee!, a certain Gabby
Payoneer has a good customer care representative. And their service is trustworthy and reliable!
Whenever I have a Question, they answer promptly. Thats what I like about Payoneer most.
Always have a solution.
They have excellent customer service. They are very friendly and accomodating. They don't leave you behind if you got disconnected. They will reach you both by phone and email to make sure you got what you need.
So helpful. So polite and nice. Amazed! Need more people like her!
The lady I spoke with assured that it will take 2 to 3 days to resolve the issue.
I attempted to verify my account a few times and called customer support thrice.It was disappointing when the representative said that all my documents should be alright but then l received an email saying that your document is not accepted. Submitting a document when you are living outside your country is a bit confusing but l figure it out.
I am happy that my account already been approved.
Just a suggestion, if your customers has many declined attempts to complete their requirements, a courtesy call maybe very helpful other than that Satisfied customer here.
In an era where we suffer from lack of communication with machines, robots, bots and automated responses, Payoneer seems like a dream!
I am very happy to have chosen it, and everytime I face an issue or have something that needs to be resolved, I speak to "actual humans" who know exactly what they are doing and they go out of their ways to help.
If my bank will not provide their any customer color bank statement copy then what should i do. On that copy sign & seal are color you don't see that...
Payoneer is awesome, I get easily paid, my funds are safe and customer care is professional and fast. Their app has improved so much and I enjoy using it. Keep up the good work!
I got my problem solved in only 5 mins and I really appreciate their Hard work. I was in a lot of tension of my account I was not able to withdraw but they solved my problem in 5 mins. I am really shocked Excellent Work Payoneer Customer Support. Thankyou very much
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jose,
We are more than happy to have you as our new customer.
We sincerely appreciate your feedback. At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that.
Thank you for your understanding and cooperation!
Best,
Anna from the Payoneer team