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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The agent was amazing, answered all my doubts, he was very knowledge, he did not hesitate on anything
It was great i love thiss app payoneer give me that peace for my international payments thank you payoneer
NEWEST UPDATE [7/8/2025]: TWO MONTHS AND A COMPLETELY UNACCEPTABLE EXCUSE.
The situation has now reached an unacceptable point after two months of waiting. On 7/8/2025, I contacted Payoneer support for a status update, and the official response I received from your agent, Eunel, was shocking for a financial institution:
"Unfortunately, due to the complexity of the review process, we cannot provide an exact timeframe at the moment."
Let me be clear for anyone reading this: after two months, "complexity" is not an explanation. It is an admission of a failed internal process. Holding a customer's funds indefinitely without any timeline is unacceptable and unprofessional.
This new response makes the previous contradictory statements and promises to "do my best" even more frustrating. My 1-star review stands, and I am now escalating this matter by filing formal complaints with financial regulators. My money is still being held hostage by this endless "review."
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Payoneer has held my money for over 2 months so so-called 'account review. 9 days ago, they sent me an email confirming they 'remitted' my refund. The money never came. Today, their support team told me the payment is 'still being handled.' They are providing contradictory information and have failed to return my money. Their service is unreliable and I strongly recommend against using them.
Hace rato que quería comunicarme con payoneer porque no había recibido mi tarjeta, creo que ahora la recibiré
Tuve el extravio o robo d e mi tarjeta d e debito y con solo llamar telefonicamente fue posible cancelar la misma rapidamnete
Love Payoneer, great payment system platform, especially on behalf of my music distribution / publishing services Tunecore! 2-3 day max and instant funds transferred to my paypal :) Just call the 1-800 number if you need to change your phone number for the 2step verification because the site is so extensive you can get lost reading what to do all day, then it doesn't get done and you try again... any issues logging in or etc, just call them! Great service either way!
A welcoming and engaging experience they were helpful and made the process easy
Payoneer really is your best bet when freelancing from Nigeria, payments are secured and processed quickly. We've seen many providers come and go mostly due to poor KYC policy in my opinion. If you like sustainability like myself, look no further.
I am an expat living in Thailand with a Thai bank account. This has caused a delay in account approval. I tried the chat but after the 3 week waiting period for a response, still no response. The call option was efficient and she helped me along. Three days later, still no update however.
Simple d'utilisation et fiable.
C'est un moyen moderne de gérer des relations commerciales.
Helped me understand how Ramp payment and Payoneer work together. And when I can expect to receive funds.
"The customer service at this bank is top-notch. They're always friendly and helpful, and they make banking a breeze!"
Kudos to the team for resolving my concern promptly and in a timely manner All the best!
客服人员很细心，礼貌的帮我解决问题，并高效完成。例如：1如何开通美元账户问题，及一系列的填报资料，作为一个小白很容易上手，还有开户行的变更问题，提供有效的联系方式，让问题很快的得到解决。感谢客服人员的辛苦。
I am absolutely outraged by the way Payoneer has handled my account and my money. Over two months ago, Payoneer blocked access to my available balance without any notice, explanation, or prior communication. I was not even notified by email or inside my account. I only found out by logging in and seeing that my balance was suddenly unavailable. Since then, I have contacted Payoneer eight times. Every time, I receive the same generic, scripted response: "Your case is being reviewed. We will get back to you shortly." But no one ever gets back to me. No follow-up. No updates. No resolution. Nothing. I have submitted all required documents, followed all instructions, and waited patiently – but this is beyond acceptable. Payoneer is holding my funds hostage, and they are completely ignoring my formal complaints. This situation is not only unprofessional – it's unethical. Payoneer is dealing with real people's money and real lives. Blocking access to someone's funds for months without explanation is a disgrace, and could seriously harm people's livelihoods. I'm now taking steps to report this to relevant financial authorities, and I will make sure to share my experience everywhere I can so others are warned. If you're thinking of using Payoneer: don't. Their support is unreliable, and they clearly don't care about their users once they have your money.
I was satisfied with customer support representative assistance.
Satisfied in every manner, no issues so far faced, willing to receive more payments through payoneer in future.
I had been facing an issue withdrawing my payment from my Payoneer account as I could not receive my two-step verification code on my mobile. Upon reaching the customer service of Payoneer, they attentively looked into my issue, and I was enabled to withdraw my payment without any delay. Thank you for the best services.
I lost my phone and had to switch my OTP receiving method from phone number to email. The customer support call was efficient – I was attended to within seconds, and my issue was resolved within minutes.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members