Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Nice good work, the i talk to one is maruis he's a good employee of yours, he is kind and very good at his work
A great app to receive money. Also very easy to work with and great customer service
For free lancer and remote workers this is the best solution to receive your payments I was using Paypal but changed to Payoneer since they offer a debit card and transfer to anywhere in the world is like a world bank for remote workers thanks Payoneer!
Just finished using the customer service and it was great, in general i love how things happened fast with payoneer, thx a lot!
Every time I call Payoneer Customer Care Helpline my issues are solved in very short time during the call is held on.
I am very happy with the services of Payoneer.
Thanks Payoneer Team
I have made a payment to a vendor and the payment was stuck due to the status of Vendor Unverified. I called customer support they listened to my situation and initiated the refund.
Wow! Superb service, My problem solved easily over call, she was ver patience to solve my issue
I am very glad for your prompt cooperation.
Thanking you again Sir!
Great customer service A1 class very professional they answered my question that I need answers to
I never face any problems of Services so I always best preferred for Payoneer for their super mode of fast transactions and even it's very low cost amongst all Payments Gateway of Applications across the world. All times best supportive and quick resolutions Service. I even recommended to all my colleague and friends to take this service only..
Payoneer provides an easy way to pay and receive money, I really enjoy using it's efficient features.
Very polite and helpful customer support officers.
Thank you Payoneer!
Excellent experience. The agent was very helpful. She ensured that all my questions were answered thoroughly.
My experience is good, my only issues is how long the process for everything takes. Then again It can just be me lol
I have had good support on the phone from the customer service hotline
Easy and convenient to use. The only issue I'm having is late arrival of funds.
Wonderful and recommend the use of the platform. The customer cares are understanding and indeed they served me well. Thank You.
Very slow approval on my request for a payment feature.
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.

