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Payoneer

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 4 days

Instant Feedback

1 review

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Good customer service
April 9, 2021

Nice good work, the i talk to one is maruis he's a good employee of yours, he is kind and very good at his work

Date of experience: April 9, 2021
NL
1 review
0 helpful votes
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Great
April 9, 2021

A great app to receive money. Also very easy to work with and great customer service

Date of experience: April 9, 2021
North Macedonia
1 review
0 helpful votes
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Perfect service
April 9, 2021

For free lancer and remote workers this is the best solution to receive your payments I was using Paypal but changed to Payoneer since they offer a debit card and transfer to anywhere in the world is like a world bank for remote workers thanks Payoneer!

Date of experience: April 9, 2021
KR
1 review
0 helpful votes
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셀러명 수정
April 9, 2021

아마존과 연계하여 페이오니어의 셀러명을 수정하려 하였으나 잘 진행되지 않아 부탁을 드렸습니다.
친절히 수정해 주셨습니다.
감사합니다.

Date of experience: April 9, 2021
Israel
1 review
0 helpful votes
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My experience with Payoneer
April 9, 2021

Just finished using the customer service and it was great, in general i love how things happened fast with payoneer, thx a lot!

Date of experience: April 9, 2021
Pakistan
1 review
0 helpful votes
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Payoneer Customer Care Helpline
April 9, 2021

Every time I call Payoneer Customer Care Helpline my issues are solved in very short time during the call is held on.
I am very happy with the services of Payoneer.
Thanks Payoneer Team

Date of experience: April 8, 2021
India
1 review
0 helpful votes
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Smooth Chargeback
April 9, 2021

I have made a payment to a vendor and the payment was stuck due to the status of Vendor Unverified. I called customer support they listened to my situation and initiated the refund.

Date of experience: April 8, 2021
Indonesia
1 review
0 helpful votes
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Great Comunication
April 8, 2021

Wow! Superb service, My problem solved easily over call, she was ver patience to solve my issue

Date of experience: April 8, 2021
Bangladesh
1 review
0 helpful votes
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Smart feedback
April 8, 2021

I am very glad for your prompt cooperation.
Thanking you again Sir!

Date of experience: April 8, 2021
Jamaica
1 review
0 helpful votes
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Great service
April 8, 2021

Great customer service A1 class very professional they answered my question that I need answers to

Date of experience: April 8, 2021
India
1 review
0 helpful votes
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I never face any problems of Services so I always best preferred for Payoneer for their super mode of fast transactions and even it's very low cost amongst all Payments Gateway of Applications across the world. All times best supportive and quick resolutions Service. I even recommended to all my colleague and friends to take this service only..

Date of experience: April 8, 2021
South Africa
1 review
0 helpful votes
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Excellent site
April 8, 2021

Payoneer provides an easy way to pay and receive money, I really enjoy using it's efficient features.

Date of experience: April 8, 2021
North Macedonia
1 review
0 helpful votes
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Great Customer Support
April 8, 2021

Very polite and helpful customer support officers.
Thank you Payoneer!

Date of experience: April 7, 2021
Jamaica
1 review
0 helpful votes
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Excellent
April 8, 2021

Excellent experience. The agent was very helpful. She ensured that all my questions were answered thoroughly.

Date of experience: April 7, 2021
Belize
1 review
0 helpful votes
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My overall thought
April 7, 2021

My experience is good, my only issues is how long the process for everything takes. Then again It can just be me lol

Date of experience: April 7, 2021
Pakistan
1 review
0 helpful votes
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Mr.
April 7, 2021

Great customer service, you might need to give them a call or email to get your problems fixed at a quicker pace.

Date of experience: April 7, 2021
Tunisia
1 review
0 helpful votes
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Customer Service on the Phone
April 7, 2021

I have had good support on the phone from the customer service hotline

Date of experience: April 7, 2021
Nigeria
1 review
0 helpful votes
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Great app for business. Trust me.
April 7, 2021

Easy and convenient to use. The only issue I'm having is late arrival of funds.

Date of experience: April 7, 2021
Kenya
1 review
0 helpful votes
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International
April 7, 2021

Wonderful and recommend the use of the platform. The customer cares are understanding and indeed they served me well. Thank You.

Date of experience: April 7, 2021
Philippines
1 review
0 helpful votes
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Request for a payment request
May 7, 2021

Very slow approval on my request for a payment feature.

Payoneer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 7, 2021