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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I was having trouble verifying my account. It was almost hopeless but fortunately I found the contact number of Payoneer by online. I spoke to the Rep named Ed and he quickly found the issue of my account and fixed it ASAP. God bless you sir! Thank you so much.
It happening presently, I made a withdrawal since on the 9th of April up till now I haven't received payment. And I am an Agent on bigo live chat. My host need there money to buy diamond so that they can move forward on there Target. Please help me to make there payment fast. Thanks
Tony Rose, the customer representative spoke very clear and resolved my issue right away.
Once a problem occured- the cs department dealt with it asap.
I do enjoy every second spent with the customer service
Great customer service! I really love how they handle the situation through call.
Received an email on 6 of April that the transaction been proceed successfully.
On 11 of April my suppler informed me that the payment not proceed due to a document I did not submit
No communication from Payoneer to address this issue. Kept the money for more than a week without me know that if there is any issues in my account.
Furthermore I did submit the required documents over than 4 times system is not responding.
Very bad experience and let me lose a face infront of my suppler
The identification verification process is a bit tedious but that's just to ensure that the integrity of the site is maintained. I have been using Payoneer for over 2 years and so far my money is always deposited on time.
They understood what i want, so i am satisfied with the experience
Thanks! This is great service for me, as I am from Ukraine. You dont have any other options to transfer money that fast. Also, thanks for connection with Monobank!
I have a using PAYONEER at least 1.5 years I am happy this is a very good point in my life and sometime solve my problems and my new problem is please issue my us account Bank of America username and password please solve my issue thank you sir
It's good to know that my problem was only a simple solution but I am still waiting but I want to change my held ID
It's an absolutely excellent platform. Their customer service is top notch as well.
Almost getting frustrated with my issues unresolved for quite some time, but here comes an agent named Donna who offered her assistance willingly. My concerns have been addressed properly with her and I was in bliss for getting it resolved finally. It's really good to know that Payoneer is doing its best to help their customer.
I am using Payoneer from last 10 years and I love the service due to its wide range of variety and professional staff. One thing I dont really like is they hold payment some times and takes lot to release which they need to confirm fast and release earlier.
The agent was very polite he listen and query day and he tried to assist me the best we can
Payoneer representative Alan helped me with figuring out a way to avoid using PAYPAL, WESTERN UNION, and MONEY GRAM. A Pioneer representative listened to my request to help me find a way to transfer existing PALPAL balances to Pioneer. He asked a supervisor if it was possible to transfer my PAYPAL account balances to a UNITED STATES bank account that is associated with my PIONEER /AIRBNB credit card. I am now able to accept payments from customers in the United States and from customers in Canada in their respective currencies. JOB WELL DONE!
The customer care representative did well but it still hasn't been resolved. Please help look into this, I've done nothing wrong and I see no reason why my account should be blocked
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Anom,
Thank you for your taking the time to leave a review! We appreciate your willingness to share your experience with other customers.
Most of the bank transfers that are sent from our system land to our customers' accounts timely. We're very sorry that you have encountered the difficulties that you've described.
We totally understand the inconvenience this matter has caused you. Please be advised that delays like the one you experienced can happen for one of the following reasons:
- an issue with the receiving bank
- an issue with the intermediary bank
- the weekend delay: if the transfer was made on Friday/ Saturday, it might take it 1-2 business days for payments to be processed.
We can see that our Customer Support specialists have already sent you a payment confirmation. We are kindly asking you to print it out that and show it at your bank office. This confirmation should help them trace your payment.
If you still need our assistance after getting in touch with your bank's branch, please don't hesitate to get in touch with us.
We truly appreciate your understanding and co-operation!
Best,
Anna from the Payoneer team