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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Overall I am having great experience. My questions were handled greatly by payoneer customer support.
I'm super excited tonight to have gotten what I had been looking for on Payoneer platform, thanks to the competence customers care Staff who always there to help, i now have full privileges on Payoneer, I'm so so happy tonight... God bless Payoneer...
I have been battling with issues regarding my Payoneer account. The old bank account that I used has been cancelled for over a year now and there is no way for me to change it unless I verify my account. I have been trying to get my account verified by complying to all the necessary documents and other requirements however Payoneer has been giving me a hard time. I contacted their customer support service and they were actually really helpful. My problem has not been resolved, however the customer representative has given me assurance that I might be able to push through with my account verification. Overall I was satisfied with my experience in talking to the customer care representative.
Wonderful experience. All of the representative assisted in a nice and friendly way.
Was excellent from start to finish they are well trained and all show great customer service
I have been using Payoneer for about 3 years now and had no issue. But of recent, they held my hard-earned money from Upwork for two weeks without any reason. It was very very frustrating. But at last, my fund was released after calling them more than 5 times and after two weeks.
Overall there service is great! And I will continue to use them. Thanks!
With the rep that Ive talked to very helpful, but the process here at payoneer not really helpful.
Payoneer they help me regarding my payments very professional
Experience towards Payooner was good.
I appreciate that customer who clear my doubts and regarding payment.
Thank you.
Payoneer is the best payment app that provides the payments faster with no hidden charges.
I contacted Payoneer because I want to understand the delay on getting my payment. I have to wait 2 days before it gets fully transferred to my Payoneer account, while my sister gets it a few minutes/hours after our client processed the payment. I was assisted by Jam, who is very knowledgeable and gave me what I need, but I guess it's out of her scope as to when I will get my pay, which I fully understand and she said that it's normal. I think I will just need to get used to it and maybe Payoneer favors my sister more. Lol. Kidding aside, I was happy with how Jam handled my concern. Keep up the good work!
My client is having trouble sending payment to me.
Very good service. Especially their customer center of Australia is very good.
Best customer service in a long time. My situation was dealt with in 15 minutes. Glad to be a part of the payoneer community
Since have been using them i love their service and professionalism.
Ii was a great experience and very helpful, The issues was resolved thanks to the great help from the payoneer team.
Payoneer does not allow you to withdraw money over the phone (or send it to another account).
It also takes two days to change a phone number linked to your account (in the meantime I could not log on to access my money for over 48 hours).
My concerns and questions we're answered in a timely and polite manner.
This is my first time using payoner I don't expect what am experiencing through my found but I believe in payoner.
I had a block bank account.
But the customer services personnel was great ro clear it up for me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members