On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I'm reviewing first time on a service and Payoneer's exceptional service actually made me do this. Payoneer is the dream service in front of me. It really helped me like it's my own. I never faced any sort of problem processing payments with this service. I would definitely rate it a 10 stars if 10 stars could available. Best Available Online Service!
I am facing a problem. Two of my payments are hold by payoneer and still there is now update and approval for these payment.
Called customer support and asked the status, she did her best and advised me to wait for 2 more days.
Hope issues will be resolved soon
Thanks
Keep improving. I love your customer care. There give out clear explanation to any question I asked. Keep it up.
Payoneer customer service is just amazing. Lea listened to my problem very professionally and now I'll have to wait 01 business day to get my problem resolved. Thanks Payoneer! Thanks Lea! Keep providing your amazing services.
The customer care rep, named Kim, was awesome, the company of payoneer sucks. They could not do a simple thing just like sending me an email so I could know that I was missing some info for my payment. But I thanks Payoneer for that because if it wasnt for their mistake as a company I wouldnt be able to meet Kim. She is a wonderful person and the best Rep. I have ever talk to, really professional and polite.
很辛苦整整個快一個多月才搞定心真的很累！
我真的快瘋了一直領不出錢，現在終於可以領錢了謝謝派安盈 拜託讓我審核我的銀行帳號
Payoneer is a good platform in every angle. Their services are top notch and the customer operators are kind and polite
Been doing my transaction through Payoneer from long time and I must say that they are best and very much ahead. They provide excellent customer service and Support.
-----------------------------------------------------------------------------------------------
I'm using this and I am very happy. Even my clients are also very happy. It solves my payment receiving issues.
Aura helped me with my situation. I had my payments put under review and Aura just confirmed that the payments will get through in 2 business days. Thanks alot for your help Aura.
Very disappointed with the verification process. They should at least take considerations when it comes to ID. They should at least allow secondary IDs if the customer can't provide primary. Specially this pandemic, it is not easy to get ID ASAP.
Been waiting for 35 days to rrceive my card. I called before and the rep just said: "it's within the timeframe". It was 30 days late at that point
An awesome gateway for payment and good customer service.
I have had a good experience with Payoneer. They disburse my money to my bank account in time. They are actually the best. Thank you Payoneer.
I have easy transaction experience with payoneer. The customer service is second to none that I've experienced.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Money Transfer Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ivy M.,
Thank you for taking the time to share your review, we truly appreciate that. It will help us improve our service for all of our customers, since we take our customers' satisfaction seriously.
We understand that you are unhappy with our verification process. We are very sorry to hear it. The point is that we are a strictly regulated entity and operate in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
We understand that sometimes in can be challenging to provide the requested documents but there's not much space for adjustments. We genuinely appreciate our customers’ understanding in this regard.
Thank you for choosing Payoneer! We are ready to do our best to provide you with excellent customer service. Please accept our apologies for the inconveniences that you've encountered.
Stay well!
Best,
Anna from the Payoneer team