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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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My client pays through this service, so there's no way around using them, but all they want is to take your hard earned money. They use all kinds of sneaky fees to do that. To get paid through this service you already pay $3 per transfer. And then, to get it on your own account, you will pay another 2% - which they try to hide in 'exchange rate, including fees'. However, you're going to just pay them your hard earned money for no service at all.
And their customer service is horrible too. Respond time is slow and you just get the same standard response on your email, like they don't even read. I keep getting the standard response that the fees are higher because of the exchange rate. But that's not true, because it's always 2% of my hard earned money that I will have to pay taxes over already.
Services like this are the worst, avoid if you can.
The agent was so polite, i feel love for her, quick access, no prolonged wait, excellent
Poor customer support, very slow and inefficient. I have a pending transaction since 6th April, account is fully approved and still nothing is happening. I sent message to customer support, they told me that they would reply after 2 business days, more than 1 week passed and still nothing. Call customer support in UK, same thing- everything is OK but transaction is still pending...
Best customer service. Patient and kind... I enjoy using payoneer... Fast and effective... Realiable and convenient
Once you accept the slightly cringled path to different. Locations to do things. It seems fluid and quick. You do need to do this without being in a rush
Great response and awesome professionalism. I was treated with respect with patience.
They help me to change my phone number and their service is good because they are fast to resolved my problems in payoneer.
We have a small business in India and so collection from overseas clients presents some challenges. That is when we got connected to Payoneer through one of our client management platforms. We find that their services have been setup well and they work smoothly. The support team also does a good job
Great just great app I love it i appreciate everything and I hope a lot of people experience too
Payoneer is great resource for my financial support. My experience so far has been nothing but excellent.
Very nice experience, very pleasant and easy going customer service assistant, English is not my first language but it was very easy to understand and she understood the issue with my account.
Great experience with this solution. I'm using it for over 3 years now and most of my needs for international transactions are covered by Payoneer
My birthday was wrong on my Payoneer account (unfortunately) and didn't match with my bank information. So I'd call Payoneer and they did it. Very well. It was a great service. I can't believe it my problem solved within a moment... thank you so, much
They are like a family, always present to serve you as much they can.
Love Payoneer
The best bank that i've ever used honestly. Very easy to use and a good customer services
At 1st we can't understand each other. But eventually stefan answered my question nicely and politely..
I am using Payoneer since many of the years, and it's an excellent way to receive the payments from international banks and from marketplaces as a freelancer, Payoneer provides the best customer support always & provides you the best services with the trustable method... I will recommend everyone to use Payoneer. Thank you Payoneer!
I understand customer what they said
I have to wait till today to reflect money in my bank account that I will do that
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Amber,
Thank you very much for leaving a review. We appreciate your willingness to share your experience with other customers.
We regret to hear that you are unhappy with Payoneer's fees. It is important for us to be transparent on the subject as we understand the importance of knowing the fees for planning your transactions and running your business. To make it as simple as possible for you, we've put together all the possible fees on one dedicated page in your online account. Please log in to your Payoneer Account and navigate to the "Pricing & Fees" page under the Help menu.
We hope that helps! If you have any further questions, please don't hesitate to contact our Customer Support through our Support Center.
Best,
Anna from the Payoneer team