On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Good communication with this people and is good to patronize then thanks
They are too good to keep your money and transaction safe and sound.
They also keep your privacy and confirm the identity each time you complete any action in Payoneer.
I had an awesome experience. The customer representative was kind and well-spoken.
My call was quick and efficient thanks to the representative´s good service!
I love Payoneer. Never had issues on receiving payments there.
I recently face a payment transaction issue. So, I called the payoneer live chat and got a wonderful service. Receptionist entertain my all question and provided a best solution.
Your representative was very polite and nice!
However, It took a long time to resolve my issue, too many times to create new credit card.
Thanks,
Tamir
Payoneer was great since it has very low fees and you can withraw directly through your bank. But it has random times of delay causing issues with it's customers.
Unclear reasons for account link rejection. They don't understand the concept of Australian partnerships. They make it almost impossible to unlink your Patreon account after you've already linked it. Terrible experience at every step of the process. Had to call up customer support so many times, but they can't do anything. So bad.
The agent made me feel very important and help me a lot she was amazing
Im sad coz i cant receive my payday on time coz there is a lot of confimation you need that makes me crazy coz i just have only 100 peso on m pocket now im single mom of 3 kids.
What can i do now..
Dear Sheila Ruby,
Thank you for taking the time to share your experience with other customers. We can see that your account has been approved and is fully functional now. However, we do understand that you encountered great inconveniences during your account approval. We are extremely sorry about it.
Payoneer is a strictly regulated entity that operate in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
We understand that sometimes this process might take several days to be completed. We genuinely appreciate our customers’ understanding in this regard. Please make sure that there is no deliberate attempt from our side to complicate it.
We are happy to see that the matter with your payment has been resolved.
If you feel like your issue has been handled properly by our support, please kindly consider changing your review's rating. That would mean a lot to us.
We are constantly working to improve and truly appreciate your feedback. Thank you for helping us grow!
Best,
Anna from the Payoneer team
I have not received the type of service I'm looking for as yet. Once my account is properly set up do I can have access to it. If I get approved to make deposits and a card is given to me I will be in a better position to describe my experience.
Since I opened my Payoneer account, I've not encountered any issues. I'm able to receive my earnings from the various freelance platform I work on seamlessly.
Also, the customer service is top-notch. They respond to your enquiries and provide swift resolution within the stipulated time frame.
Don't hesitate to sign up today!
Mr. Jeffrey was very kind and gentle. But my problem is not solved yet.
I was waiting for a new Payoneer card to transfer my balance from my previous card that has expired, but I haven't received a new card. So I still can't reach my money and my business is blocked because I can't receive the payments from Airbnb as I don't have a new card. This situation is absurd.
All questions solved. Agent very polite to solve my issue with my card
It is useful application to receive your money from your clients and tehy have acceptable fees.
Always answered my questions, and always polite. Nice people every time i called customer service!
Keep it up
Its a good method for international payment. I used it many time, it is fast and reliable. Thank you payoneer.
New Payoneer account application took some time to process Verification - 10 days to be exact, but its better to be sure than sorry. Customer Service very helpful to address my concerns.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Money Transfer Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Louis,
Thank you very much for reaching out regarding this. We can see that your issue has been handled by our specialists and your Patreon funding source has been released from your Payoneer account.
We understand that you had to wait for your matter to be handled and sincerely apologize for these inconveniences. In most situation, our support representatives are able to assist customers immediately and solve problems on the go. However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended.
If you feel like your issue has been solved, please kindly consider changing your review's rating. That would mean a lot to us.
If you need our further assistance, please don't hesitate to respond to this message. We will be more than happy to help.
We are constantly working to improve our customer service. Thank you for your feedback that is helping us grow.
Stay safe!
Best,
Anna from the Payoneer team