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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Great Mastercard all over the world i have ever seen
There are teling waiting for verificating, im waiting for verification problem ihope then my problem resolve
My experience was good just that the issue is not resolved as yet hopefully soon.
Nice to use your account. It helps us to work online and your service is good, so many people are using these now a days in our country.
Always a pleasure amazing support great platform simple to understand works hard everyday has a future in this space
I lost my mobile number linked to my Payoneer account as I have created this account way back. Now that I am about to use it, I simply do not want to experience a hassle when it's time to withdraw my earnings.
Marius was such a delight. He was kind and patient. He also gave a solution to my issue right away. I did not have to wait a long time in a queue either. Five stars for Marius! Five stars for Payoneer!
I work with Airbnb and the earnings are available immediately
I called from outside of US and feel like home while telling my problems and asking for some advice to get solve.
I've never had a better service experience than this!
Congratulations to the team and especially Paola!
Live chat experience is not good, because a lot of options prevent from catching the real issue. You need to improve your live chat mechanism
Dear Aamir,
Thank you for taking the time to share your review. It will help us improve our services for all our customers, since we take our customers' satisfaction seriously.
We regret to hear that you had a frustrating experience trying to reach our live chat representatives. Due to the situation in the world these days, we are dealing with an increased number of inquiries, which unfortunately may lead to longer wait. We appreciate our customers' understanding on this matter. And of course, we are doing our best to shorten wait times, as we strive to provide you and all our customers with top quality customer service.
We are constantly working on improving our workflow and deeply appreciate your feedback. Thank you for helping us grow!
Best,
Anna from the Payoneer team
It was awesome! Specially when the staff resolved your concerns. And those filipinos that i spoke with were very accommodating and friendly.
I contact directly with Payoneer customer service. They said it will be okay within 2 days and waiting for the correction of my name. I appeal to change my account name.
Dear Arif,
Thank you very much for providing the information we have requested. We have checked it for you, and we are happy to see that your issue has been resolved successfully.
If you are happy with customer support that you received, please kindly consider adjusting your review's rating. That would mean a lot to us.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team
I had made 2 payments to a contractor I was working with. I was subsequently asked to complete 3 verification steps, which I did... reasonable enough. I got an email the next morning requesting me to complete additional verification steps like updating my public website with a message for their team to review ($#*!ing stupid) and a few other steps... fine whatever, I need to pay my contractor. I then receive another set of verification steps asking for screenshots and email records of my conversations with the contractor... and then their document upload tool doesn't accept anything unless i take a photo of it with my phone, email it to myself, download it and then upload that picture.
I ended up calling their support team (impossible to find their contact details) and ended up requesting all my payments be cancelled so i can just use paypal. What a $#*!house experience all around
Dear Peter,
Thank you very much for sharing your experience with other customers. We regret to hear that you have experienced these difficulties with your payment verification.
Please note that Payoneer operates in full accordance with the international financial business regulations. Reviewing our customers' activity is required by law. Our system automatically chooses payments for review according to internal criteria. During the review, both payer and receiver might be requested to provide certain documents so that we make sure that the payment complies with the Terms and Conditions of our service. In this case you might find one or several requirements open in your account's Verification center.
We recommend that you provide the requirements as soon as possible so that we could review your payment timely, as some types of payments might be cancelled automatically after being pending for several days. Once you have uploaded the requirements, please get in touch with us through our Support Center so that we could speed up payment verification for you. Please rest assured that reviews like that are not going to happen every time you are sending or receiving a payment.
We apologize for the inconveniences that you have encountered and sincerely appreciate your feedback. At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that.
Stay safe!
Best,
Anna from the Payoneer team
I currently have a problem with Payoneer but they resolved it quickly. The customer support was very polite. Kudos
Since I've started the whole process to become a cust with payoneer, they have been very professional every step of the way, answering all of my questions, and e-mails.
In this part of the world (Montenegro) you can't get all the services people use all around the world. Payoneer was a perfect substitute for PayPal. It even offers a card you can use on ATMs of your local banks. Fees are acceptable.
The team did change my name
But i want to suggest that you may put validation on ID card number because many people can have same name
The only problem is the confusion and hassle with Payoneer Verification itself. As per ID verification, it says that it's APPROVED and I received an email that my account is already ACTIVE, but whenever I call you using my Customer ID, IVR says that you only cater Active accounts, which in fact again, I received an email that my account is already Active. It's really confusing. Also, please include if someone cannot withdraw the money yet if there are still under verification documents on the account (aside from ID). Now in terms of IDs, say for example is a PhilHealth ID, my partner's PhilHealth ID wasn't accepted because it wasn't a PVC type. I hope that you update your team that PhilHealth no longer releases a PVC type ID, but only the paper ones which they said is a unique paper, not just a usual paper ID. Also, when you ask to submit proof of address, please know that not everyone rents or owns a place. Some live at their parents'/relatives' house. So how could that be verified if there's no other utility that's under our own name? It's great that you wanted to ensure security on our accounts, but it's kind of confusing and a hassle sometimes. Hope you could improve your requirements and considerations.
Dear Karen,
Thank you for taking the time to share your review, we truly appreciate that. It will help us improve our service for all our customers, since we take our customers' satisfaction seriously.
We are sorry to hear that you are confused with our verification process. Please note that Payoneer is a strictly regulated entity that operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
We understand that sometimes in can be challenging to provide the requested documents but there's not much space for adjustments. We genuinely appreciate our customers’ understanding in this regard. And we are always there for our customers during the verification process, ready to consult on the requirements and speed up the verification process for them.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We truly appreciate your feedback that helps us grow!
Stay safe!
Best,
Anna from the Payoneer team
Payoneer changed their policy WITHOUT EMAILING US about allowing you to receive local payment via the global payment service from local people. Only companies can pay u now. My payments from personal clients was declined and sent back and then the client no longer wanted to use my service. They thought I was fraudulent. Payoneer sent the new policy 6 WEEKS after I had already lost my client.
Dear Bee,
Thank you very much for reaching out regarding this. We understand that certain payments that were sent to you with our Global Payment Service were cancelled. We are sorry to hear about this.
Unfortunately, we could not accept this payment as we can no longer receive payments from individual initiators. Therefore, the payment has been sent back to the person who originally attempted to make the payment to you.
We would like to take this opportunity to explain that the Global Payment Service allows you to receive payments from companies and marketplaces globally. This is why we can only accept payments sent by business bank accounts.
If you believe that your payments were sent by a company, please don't hesitate to get in touch with us through our Support Center. Our agents will be happy to investigate it for you. However, please note that their final decision can only be based on the information in our system about the initiator's status, which is obtained from the initiator's bank.
We apologize for the inconvenience that this change may have caused and appreciate your understanding. At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We truly appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team
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Dear Obaidul,
Thank you so much for sharing your review. We understand that you enjoy using Payoneer and we are glad to hear it.
At Payoneer we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. If you feel like there's something we should improve, please feel free to respond to this message with more detail. We would be happy to look into it for you.
If this is not the case and you are happy with our services, please kindly consider adjusting your review's rating. That would mean a lot to us.
We genuinely appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team