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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I have some issues in payment because of my mistake though I request to customer care and they solve my problem immediately.
Once you are able to get to where you need. It is great.
Been using Payoneer for long, its the best easy payment service, i can have, no other option.
Easy to open an account and the service from customer care is appreciable due to a lot of freedom in decision making given to them. Email does takes 24 hours to reply but phoning and chats acts promptly towards issue when one gets attended.
Bank Payoneer was a favorite for me, but when the bank started taking large commissions, it started to stop after transactions through it, and my big problem with the bank is that they took my money and did not want to send it to me, so I warn everyone against dealing with them.
I requested to withdraw money to my bank account, and 8 days passed and nothing was sent to my account, and when I contact support, he just lies to me and says false dates, and there is no reason for the money to stop arriving, but I do not know why the delay and the lie
Dear Muhammad,
Thank you for your taking the time to leave a review! We appreciate your willingness to share your experience with other customers. We regret to hear that you are experiencing a delay with your funds withdrawal. We totally understand the inconvenience this matter has caused you.
Most of the bank transfers that are sent from our system land to our customers' accounts timely. We're very sorry that you have encountered the difficulties that you've described.
We can see that your transfer has been successfully processed on our side. Please be advised that delays like the one you are experiencing can happen for one of the following reasons:
- issue with the receiving bank
- issue with the intermediary bank
- weekend delay: if a withdrawal was made on Friday/Saturday, it might take i1-2 business days for payments to be processed.
We can see that our Customer Support specialists are taking care of your issue. Please kindly wait for an update from them in the next few business days. If you need an update on your case, please feel free to reach out to us via Customer Support Center. We'll be happy to help.
Thank you for your cooperation and understanding!
Best,
Anna from the Payoneer team
Great service provided and very convenient. Customer service always help and understands. Easy to talk to.
I have just informed the issue to the customer representative, he has fixed the issue fast. Nice, polite and super customer service. Thanks to Payoneer team.
I can't change my own phone number, My number became inactive. I can verify my name, my personal information but could not withdraw my money from my account.
Dear John Vincent,
Thank you for taking the time to share your experience with other customers. We regret to hear about the inconveniences that you have encountered trying to access your account.
Your case is currently being handled by our best specialists. We are doing everything possible to solve the issue shortly. Please be advised that you will be updated via email within 2-3 business days.
We sincerely appreciate you being our customer and are truly looking forward to resolve this for you!
Thank you for your cooperation and understanding.
Best,
Anna from the Payoneer team
More than expectation, perfect and excellent customer services
Eldar is the best supervisor and customer service agent I have ever had, awesome solution and great attitude
I've had this card for almost 2 years and so far, I've had nothing but a good experience using it.
First, they block my account for incorrect address information (Which they realized after 6 months). They hold my hard-earned money for no reason on my account. Im trying to get my money back but they keep telling me to create a new account.
When I try to create a new account, they block that account because I already have one. This makes no sense.
No company has the right to just steal your money.
KEEP AWAY.
Dear Oğuzhan,
Thank you very much for taking the time to leave a review. We are so sorry to hear that you feel this way about the situation.
Please make sure that under no circumstances would Payoneer keep your funds on purpose.
We would love to check what is the problem that you've faced and what can be done to fix it. Please kindly update you review with your customer ID and we will gladly look into it for you.
We hope for your kind understanding and cooperation.
Thank you in advance!
Best,
Anna from the Payoneer team
I'm in Payoneer from 5 years and my money used to be in it and I like the service how much that's easy
I have contact to customer care for verification pending.
I love the way it's easy to reach Payoneer customer support via phone, it's very convenient and superfast
I'll take with a ladie she was nice and I really great fully to such a nice ladie she solve my problems
Thank for every thing
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jodiann,
Thank you so much for sharing your review. We are happy to hear that you enjoyed our customer service.
At Payoneer we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. If you feel like there's something we should improve, please feel free to respond to this message with more detail. We would be happy to look into it for you.
If this is not the case and you are happy with our services, please kindly consider adjusting your review's rating. That would mean a lot to us.
We truly appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team