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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Im satisfied and happy to know about my payoneer ok. Thanks for helping me to resolve my problem about this.
Mi experiencia con Payoneer ha sido muy placentera durante este tiempo- No obstante en los últimos días ha sido un poco complicada como le decía a Joshua Franco ya que lo que deseaba mas que nada era un tramite de renovación de mi debit card ya que la misma empresa (payoneer) me lo pedía. Inicie asi un camino de espera ya que cuando se me hizo un primer deposito ellos me indicaron que para renovar la credencial debía de tener como mínimo $100 dólares en la cuenta- Mi esposa y yo esperamos pacientemente por un tiempo. Hubo después otro deposito y nos dijimos ya podemos pedir la nueva debit card. Una vez mas nos pide credenciales como un ID. Les envié una copia del pasaporte y lo que ellos dijeron que no era bueno entonces les mande algo muy personal como es un ID de mi pais y aun así me dicen que no es suficiente! Entonces lo ultimo que me piden es un estado de cuenta para "corroborar" mi condición? Pero que mas condición quieren con todo lo que les he mandado y encima te dice la operadora que por favor indique uno su numero de cliente de payoneer...
Great quality and best customer service. Have been using this for a while now and this service never disappointed me. Had a problem once but was resolved very promptly.
I love using Payoneer the customer service is awesome they always answer me and solve my problem
It is the best service provider
At first i have an issue with my utility bills does not approved. Then they give me a 2nd opinion to process it again. And they approve it fast within a minute only. Thanks!
Excellent very quick without delay and waiting the operater was quick and transfer me to another operater who was in charge for my problem
Customer care service is one of the best module to solve the problem
My experience is fantastic to use Payoneer.
I have one suggestion for you please make easy and fast your customer care support services.
Thanks & regards
Ravi Prajapati
I thought there's something wrong with my account but it was just a case of waiting time period and a little bit of security check. I'd recommend Payoneer over a hundred of payment processors. Good job Payoneer!
Sir, I transferred the money to the bank on 14 May. So far, Pending is telling.Sir, I transferred the money to the bank on 14 May. So far, Pending is telling. Manish Kumar Customer ID*******
My account was blocked... Because I have earlier account but never used. I called payoneer customer service they say call the monday... Very kindly communication. I hope a solution as soon as possible.
Call quickly answer.
Very patient in listening.
Email was sent to me in minutes
Excellent customer care officer, reasonably time spent on the call.
Beware!
Open account for my software business
After I gain 50,000 EUR they decided to "review" my account, blocked it and locked all my funds
Without providing any reason or explanation
Started legal actions against them
Hope I will see my savings...
Its been simple and easy to use. After having such a drama with currency transaction from major banks i used to use - breath of fresh air. Long it may continue.!
Thank you.
I'm very satisfied with the service, great customer care, easy to understand navigation.
My payment is pending for 21 days
But I am sure payoneer soon solve my payment issue
I wish to update my date of birth to 24/August 1998. I must have made a mistake when I opened the account. Below is my picture.name and date of birth as it appeared on my pan card. Thanks you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rahamim,
Thank you for your review. We regret to hear that your account has been closed and apologize for the inconveniences this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations and under no circumstances would we close a customer's account without a valid reason.
At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.
We understand that your account closure might have caused difficulties, however this decision can't be reversed.
We hope for your kind understanding.
Best,
Anna from the Payoneer team