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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The company serve us with a great service once i've contacted them to correct my account information. Thank you for your quality of service.
A great service! I would recommend it to anyone going into an online business. It's fast, safe, reliable, and secure.
There is a simple problem. They haven't solved it for 6 months. Customer service was not interested. I have wrote (via e-mails and live chats) the problem at least 7-8 times. My advice to everyone is definitely stay away.
I am so grateful and happy because the agent helped me and guide me through the process.
Payoneer provides outstanding & stellar service to its own customers.
They provided a nice step-by-step guide to solve my problems, I have no problem whatsoever to follow. Thank you and your team for the support. I am really happy with your response.
All my calls to the service unanswered very fast. The representatives are very attentive and willing to help
So far no issues from their end. Very satisfied with the service. Thank you and keep up this excellent service!
Being with payoneer is a great experience in itself the ease and the experience it provides is excellent and I am so thankful to team Payoneer for being there through the tough times such as COVID
I really had a hard time on verifying my account. First they didn't accept my TIN card so i was advised to get a postal id. The approval the documents was so slow. Atlast my account is now verified. Thanks to Jam a customer service from Philippines who helped in my problem
Dear Loren,
Thank you for taking the time to share your review, we deeply appreciate that. It will help us improve our service for all our customers, since we take our customers' satisfaction seriously.
We are glad to hear that you are content with the customer support that was provided to you. At the same time we understand that you are unhappy with our verification process. We are so sorry to hear it. Please note that Payoneer is a strictly regulated entity that operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
We understand that sometimes in can be challenging to provide the requested documents but there's not much space for adjustments. We genuinely appreciate our customers’ understanding in this regard. And we are always there for our customers during the verification process, ready to consult on the requirements and speed up the verification process for them.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
Stay safe!
Best,
Anna from the Payoneer team
Great experiences with payoneer a great service i am very satisfied and i will use the payoneer service and i will recommend to my friends
I am in payoneer first time. I am beginner. So now time I don't have any experience. I wanted recieved money to my bank account in Mongolia, but it was not possible. Still i don't undestand why.
Dear Bayarsaikhan,
Thank you very much for sharing your review. We appreciate you choosing Payoneer and will do our best to meet your highest expectations.
We understand that you would like to transfer the funds from your mass payout company right to your bank account in Mongolia.
Unfortunately, this service is not currently supported by your program, but we are working hard to enable this service in the future. We apologize for any inconvenience this issue may cause you. We can see that your Payoneer prepaid card has already been sent out to you. Please be advised that once you have received it, you will be able to access your funds with it. If you have any questions regarding your new card's functionality, please let us know.
We hope this helps. Thank you very much for choosing Payoneer.
Stay safe!
Best,
Anna from the Payoneer team
I was able to solve my issue in seconds thanks to your responsive customer service agent
I spoke with Chris early this morning and he told they are a technical problem and promised to call me back in 20 minutes time and he did call me. He was able to solve my problem for me thanks. Chris thanks
Excellent service regarding my issue i am thankful to the customer service
If Payoneer provides to make payments in bank in the world, it could be more convenient for Payoneer users.
Happy with Payoneer. Helps me easily connect with companies I am working with even if we are miles away. Payments are process thru Payoneer with just a click. It just I have experienced waiting for so long with a pending transaction but thru calling their customer service hotline they solved it within the time of the call.
I have talk about money transfer issue with representative and give me best possible solution for that.
One of the best support agent i have ever seen. She understands my English language because i don't have a good English accent...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ramazan,
Thank you very much for taking the time to share your experience with other customers. We have checked it for you, and we are glad to see that your issue has been resolved. We also understand that you had to wait for it to be handled and apologize for that.
Lately we have been receiving an increased number of inquiries, which unfortunately has led to longer wait times. We genuinely appreciate our customers' understanding in this regard. And of course, we are working hard to shorten wait times even for the most complex issues.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing that. We genuinely appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team