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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I ordered for my prepaid card a while back. The first one never arrived and I had to order another. I then received 2 cards on different arrival days with the same number. Efforts to change it have not been fruitful.
Payoneer Take long time to resolve an issue and that is not fair and also send cards from Europe and That is really unacceptable
Thank you Jovan for answering my questions thoroughly. Your level of professionalism was outstanding. The email sent provided my with a step by step on how to open my business account, I appreciate your knowledge and curtesy on the call. Great work!
Amazing experience with customer support, she is very polite and she solved my problem
Thank you for the service
Dear Mujahid,
Thank you so much for sharing your review. We understand that you enjoy using Payoneer and we are glad to hear it.
At Payoneer we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. If you feel like there's something we should improve, please feel free to respond to this message with more detail. We would be happy to look into it for you.
If this is not the case and you are happy with our services, please kindly consider adjusting your review's rating. That would mean a lot to us.
We truly appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team
Better understanding, able to ask many questions regarding the over all system in minutes. Feel free. Very pleasing.
My experience was very excellent with the associate
The lady was so professional and helpful and nice
Was smart too
I had a great experience dealing with Vanessa. She was very thorough and polite. I love Payoneer's platform and the endless possibilities that it offers to freelancers.
It was fast and well skill the agent able to keep the call in good flow
This is the worst company in the world, they openly steal your money. I waited two months for my transaction, contacted technical support a million times, I was constantly promised that I should wait 3-5 days, by the end of the second month I was credited money to my balance, but the balance was blocked and not allowed to withdraw money. After that, they just blocked my account with my money. The amount was $ 7,400. Do not try to work with these scammers!
Dear ANASTASIYA,
Thank you for sharing your review. We are sorry to hear that you have had a frustrating experience trying to reach us. We understand that you have been waiting for a while for your matter to be resolved and apologize for the inconveniences.
In most situation, our support representatives are able to assist customers immediately and solve problems on the go. However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended.
We have sent you an email regarding your question, please don't hesitate to respond to it if you need further clarifications.
Stay safe!
Best,
Anna from the Payoneer team
A very convenient and easy to use financial services. I have been using this service since the pandemic started.
I can him this guy was excellent and very polite. Thank You...
Quite interesting but you have to be honest. A bit strict i guess due to government policies.
Dear Michael,
Thank you for sharing your review. We understand that you are unhappy with Payoneer's verification requirements. We are genuinely sorry to hear it.
In today’s borderless digital world, Payoneer enables millions of businesses and professionals from more than two hundred countries and territories to connect with each other and grow globally. With Payoneer’s fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses, and professionals throughout the world can pay and get paid globally, as easily as they do locally.
Being a cross-border payment solution, Payoneer works under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. That is why compliance with financial regulations is an integral part of our operations.
The verification process our customers must undergo is required by law and essential to prevent any type of illegal activity on the platform. We apologize for any inconvenience that might be caused by it.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team
ทุกปัญหาที่สงสับ เจ้าหน้าที่ก็ให้คำปรึกษาได้หมด ในภาษาไทย ซื้งเป็นภาษาที่ดิฉันเข้าใจดี
My experience has been great on payoneer, just i gave 4 stars due to the fees they charge, it is not clearly mentioned to a customer who search it and does not find clearly until the transaction occurred then I saw the payoneer charges
Rest transactions occur fast in my bank, withdrawals are smooth, pretty good done within 3 days no problem there
Only one problem of charges not being clearly mentioned for an average user
I do not have problems with the charges, just that they are not been clearly mentioned in some settings thats it.
Thank you
When some one wants to pay me in my payneer account then they are facing payment decline issue please try agaim later
I need help please fix my problem i dont have any payneer card i only apply for card and my information is in review.
I was using PayPal for years to get my payments for different companies, but I heard you guys are good, but I get to realize that you are better that good. Thank you for being part of the job that I do
This is a super safe, reliable n convenient payment app to use for getting paid and making payment. I love payoneer
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Dear ramon,
We apologize for the delay with response. We are really sorry to hear that you had to wait for your matter to be resolved.
In most situation, our support representatives are able to assist customers immediately and solve problems on the go. However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended.
Our ultimate goal is to provide you with the highest quality customer service. We are doing our best to optimize the procedures and reduce handling time even for most complex issues.
We are constantly working to improve our customer service. Thank you for your feedback that helps us grow!
Best,
Anna from the Payoneer team