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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I lost my card so I had to get it blocked.
I was helped by Raj and she was friendly and reassuring during the whole process. Really appreciate the warmth and care provided by her.
Superb experience with payoneer. Would definitely recommend my friend to receive payment through payoneer
The representative answers the phone quickly. She understands the issue and gave the honest and prompt response. Thank you so much!
Great customer service, Thank you for your help...
I had an issue with my card and resolved in a matter of seconds
I called Payoneer Customer Care from Ethiopia, Africa, to report a stolen card so as to prevent theft and I'm astonished how quickly they got over it. You really care about your partners. I mean it. Thank you!
Please a support call button in the app this will really help us who live half way across the world.
Everytime I call, customer care able to help me over phone promptly.
Thanks
They solved my problem and I am very satisfied with their service thanks
I have a request because of my mistaken of my incorrect spelling of my name because my spelling of my name is KENNETH not kenineth I just one to correct of my mistaken thankyou
Thank you so much for help, really recommend to everyone who is doing international transaction
Isn't resolve my problem So I am sad from payoneer bank account
A very professional and understanding customer care service. Simply the best.
I am new with using payoneer and it didnt give me a pleasant experience. I applied and submitted the reuqirements for verificatiion if I dont follow yp I wont get the information that i need no one follows up even on email if the requirement submitted is not valid you should send email and its hard to call your number since its toll free and the trun around time took me 2 weeks following it up and not until a day ago that i was informed that its. Pending bec the selfie picture was incorrect but i wasnt informed the first time i inquired I find the service slow in responding to tour customer queries even you fb messenger it will just say hi and ask for my customer id and then no response after you should be thorough with responses id there are requirement lacking or incorrect let us know since you have our email address on file or add on your app how you want to be notified
I have been with Payoneer since 2012 and really till now I never had an issue and they are safe and customer service are very polite and helpful.
The agent was incompetent (my first agent). My second agent Ricardo gave me hope.
I am sure that you can see the information I used to create the account so why is there now an issue when I am using the same information.
You need more agents like Ricardo.
Dear Dian,
Thank you for taking the time to share your review, we truly appreciate that. It will help us improve our service for all our customers, since we take our customers' satisfaction seriously.
We are glad to hear that you are content with the customer support that was provided to you. At the same time we understand that you are unhappy with our verification process. We are so sorry to hear it. Please note that Payoneer is a strictly regulated entity that operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
We understand that sometimes in can be challenging to provide the requested documents but there's not much space for adjustments. We genuinely appreciate our customers’ understanding in this regard. And we are always there for our customers during the verification process, ready to consult on the requirements and speed up the verification process for them.
Thank you for choosing Payoneer! If you need further assistance with your account verification, please don't hesitate to let us know. We will be more than happy to help.
Stay safe!
Best,
Anna from the Payoneer team
I wrote you many times. I did not receive the payment. It is cancelled. Where is my money? You have my money and I can't even reach you
Dear Mehmet,
We apologize for the late response. We regret to hear that your payment was canceled.
Please note that Payoneer operates in accordance with international financial business regulations. That is why our system is set to automatically review payments from time to time. Usually when a payment is canceled. It means that it doesn't comply with the Terms and Conditions of our service.
If the payment got cancelled, the funds will return to the sender's bank account within 5-10 business days for the funds to appear on the sender's bank account. For more precise timeframe, please kindly contact the bank.
We hope for your kind understanding. Your feedback is very important for us. At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Denise,
Thank you very much for your review. We apologize for the delay that you have experienced.
Right now we are receiving an increased amount of inquiries, which unfortunately may lead to longer wait time. We sincerely appreciate our customers' understanding on this matter. And of course we are doing our best to shorten wait times.
We are glad to see that our colleagues have taken care of your issue. If you have any further questions regarding your Payoneer account, please let us know. We will be more than happy to help.
If you feel like your issue has been solved, please kindly consider adjusting your review's rating. That would mean a lot to us.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team