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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Dear kim (Kimberly)
You are very supportive and very friendly to me
I am very happy about your customer service.
Best service, I solved my problem, because you kindly listened to my problem and clear it immediately
Thank you very much
I've been using Payoneer since 15 with no real problem. Whenever I get into an issue I simply call customer support and they always help me fix the issues
Happy for the assistance I really hope I will be able to withdraw my money
Yesterday I've widraw my likee amount from payoneer to my local bank and Its Completed but I've visited my local bank but the amount was not transferred and I'm too much worried about it.
I had a problem with the withdrawal of money. I indicated the withdrawal of a bank card, which expired, but the support department helped to solve this problem.
It is a little difficult to use. And asking a lot of documents. Would be great If you can make it simple
My experience with Payoneer is just days now, But Within that short time I don't feel like I'm stranger no more!
I have been using Payoneer as my funding solution as a freelancer for over 4 years. Customer service is top notch!
It was second to none I was giving all the information I need to solve my tedious issues that I was having
The best experience in online platform I really appreciate their hard work at these times good really good
The services by payoneer is excellent and i would recommend people to use payoneer for making payments, it doesn't have Many limits and you can transfer large amounts
I've called in Spanish and also English, in both times they answered quickly and resolved my concerns
Quick and professional, was really good and also she was kind and understanding
Excelente la operadora complaciente aunque payoneer tiene ciertas restricciones es excelente espero poder resolver mi problema con otro documento muchas gracias por su atención.
It one of the best, I have ever seen before, very communicative and easily understand the problem and caring <3
Payoneer really cares about their customers as opposed to their competitor PayPal. I am forever a loyal customer now!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Akhmedov,
Thank you for taking the time to leave a review. We regret to hear that you are unhappy with our verification process.
Being a cross-border payment solution, Payoneer works under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. These are the reasons why compliance with financial regulations is an integral part of our operations.
Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety. We know that sometimes verification process can take several days to be completed. We genuinely appreciate our customers' understanding in this regard.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We truly appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team