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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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It was great experience on call support they provide complete guide line.
5 year good experience excellent good double checking good experience excellent
Jairah, solved my issue in less than 24 hrs, this issue was hanged for a month and solved in less than 24 hrs, Thanks a lot Jairah for the amazing work :)
Good Customer service. I'm waiting to review my account.
Excellent customer service and the timely and comprehensive answers.
The agent was nice and very understanding and he contacted the verification department hi did his job, but still im waiting to receive my payments
For now I have only good words for Stefan, the guy that helped me receive my money
Got a feeling that your customer service people are very eager to help. The key problem was at the step of getting a verifying code via mobile phone. My personal experience was that "30 seconds" was too short for someone who's inexperience and not smart enough like me, in particular when the authorized mobile phone is not belong to me, and waiting for message to come has already taken some 10 seconds! Wonder if such timing could be modified a bit!
Dear Catherine,
Thank you very much for your review. We regret to hear that you and your payers experienced these inconveniences.
Our research and development department has been notified of your feedback. We are constantly working on improving our system and deeply appreciate your suggestions.
Thank you for helping us grow!
Best,
Anna from the Payoneer team
I guess they don't have a support team, I submitted a request like 10 days ago, and contacted them on Facebook too but they don't answer me there too, that's really frustrating.
There is pending payment (50 US dollars) stuck in my account because you dis-activated my account all of a sudden and without prior notification.
Everything was going fine I sent Them my ID and they accepted it, afterwards I received a payment from a client that was under review for a whole 3 days, on the third day baam! My account got dis- activated without any prior notice, And the reason was that my name in my account and my name on the ID were not identical, If so then why did they approved my ID in the first place? Why did they wait until I got a payment to realize that the names don't match? My last name has changed since I got married and got a new citizenship, I wrote to you and provided my ID and my marriage certificate showing that my name has changed after marriage, still no response from your part.
Dear Sarra,
Thank you very much for providing the information we have requested. We have checked it for you, and we are happy to see that your issue has been resolved successfully.
We also understand that you had to wait for it to be resolved. In most situation, our support representatives are able to assist customers immediately and solve problems on the go. However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended.
If you feel like your issue has been solved, please kindly consider adjusting your review's rating. That would mean a lot to us.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team
There two years I am now with payoneer and their services have been perfect. My card was corrupted and it was replaced within a month.
I had an issue where I got a message that my password has expired, so I had to reset it. I realized that I shouldn't do that because it wasn't my request, they notified others about my account and this situation and I reset it on my own again. I believe that my account is safer now thanks to this call!
I am happy with there service they provided me with all the question I asked them I am very happ
Mr. Marky(Mark Francis) is the best person that you have in your company. He understood exactly my problem and he helped till the end. Thank you Mr. Marky! Payoneer is lucky to have a responsible and effective person like you!
It good service, because when I work IT remote need to receive payment. It's good work
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jihad,
Thank you very much for your review. We are really sorry to hear that you have to wait for your matter to be resolved. Right now we are receiving an increased number of inquiries, which unfortunately may lead to longer wait times. We sincerely appreciate our customers' understanding on this matter and of course we are doing our best to shorten wait times.
If you still need our assistance, please update your review with your customer ID number and brief description of your issue so that we can investigate further in order to find a solution.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We truly appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team