On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I have tried so many times over10 times sending messages thru help and contact but never has any replied but automatically response.
Luckily I can reach them by phone and line
The payoneer team is very quick and supportive. They said they will send an e mail regarding my issue on verifying my account. So I am expecting an e mail for sorting out my problem. Thank you very much team. They are very supportive.
I used payoneer for almost 3 years now all my direct payments for them were good, the problem was that i used payoneer as my main place to have my money, but thats when the problems begain. I sent my money that i had on my paypal account in order to have all of my money in one place, I used it for about a year when out of nowhere they hold my payment and send me to put information on the verification center but they never accepted the documents and now you might be asking yourself what information can they ask of paypal and thats where the problem lays, they asked me for url showing my ownership of company (of paypal?) I sent them the screenshot of my account even my payroll and they didnt accept the documents. At least i was able to cancel the payment and now i will be waiting to have my money back into my paypal account in 7- 10 days..
1. Auto-reply is inaccurate on the status of reported problems.
2. Long time to resolve customer problems logged via the web page. One has to call to get help.
3. Page navigation to Customer Support requires relogin
Dear Mubiana,
Thank you for sharing your review. We are sorry to hear that you've had a frustrating experience trying to reach us.
Please note that auto response emails are designed to offer you an immediate solution that might fit your needs. If you have read the auto response and still need our further assistance, please just reply to it, and wait for the response from one of our representatives.
We are constantly working to improve our customer service and genuinely appreciate your feedback. If you need our help, please update your review with your customer ID and a brief description of your issue so that we could look into it for you. Also please feel free to reach out through our Support Center for immediate assistance.
We are always happy to assist you!
Best,
Anna from the Payoneer team
Very not satisfied but payoneer sometimes ok not necessarily goods
Dear Anthony,
Thank you for sharing your review. We are sorry to hear that you are not fully satisfied with our services.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that.
Please kindly update your review with your customer ID and a few details of the situation that made you so upset. We will be happy to look into it for you.
Thank you in advance!
Best,
Anna from the Payoneer team
Great support by the support assistant. Thanks a lot
Resourceful and knowledgeable as usual. I tried phone call service this time and it was so quick and I'm calling from outside the US. Very polite and thanks you. Makes you feel valued..
The representative that guide me was fantastic, Kim was willing to support me from the begining of teh calls and she not only guide me, she explain the reason why my account was inactive and all what i was missing
I did a call on customer support because I read one article on internet that payoneer is doing automatic fund withdraw to registered local band account, I request her that I didn't wish payoneer to do that automatically for me, and never transferred my fund without my permission to anywhere, she took my account detail and put on hold for few minutes or second then she reply that this services is only for Indians don't worry payoneer will not withdraw your funds automatically to any bank account untill you did it by yourself, asked her twice because I was worry, she reply me very politely that don't worry we will not transferred funds automatically, you can do this by your self only, even no one have access to your account, I got happy and tension free, thank again Kim very good person.
I am new to payoneer so I called because I couldn't
Complete my ebay registration. They did it for me. Waiting for the approval
Although every transaction or verification takes time Payoneer and the team behind it make extra effort to make sure everything run smoothless, secure and error free.
I am very happy. Payoneer support team helped me a lot. Thanks a lot.
Was really helpful if possible i would like to request English mail from Payoneer
Dear Sir/Ma'am,
Can I know what is the status of my new account?
Thanks
Giving me a hard time to verify a simple address they make that too complicated for customers like me
Dear camary,
Thank you for taking the time to share your review, we appreciate that. It will help us improve our services for all of our customers, since we take our customers' satisfaction seriously.
We understand that you are unhappy with our verification process. We are genuinely sorry to hear it. Please note that Payoneer is a strictly regulated entity and operate in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
Please note that according to the international financial business regulations our verification department can only accept certain kinds of documents as a proof of residence. Please kindly provide us one of the following documents:
- a copy of a recent utility bill
- a copy of a recent bank statement with your name and address on it
- a residence permit card,
- a rental agreement.
If you need further assistance with your account verification, we would be happy to help. Please let us know your customer ID so that we could look further into it and see what can be done to help.
Stay safe!
Best,
Anna from the Payoneer team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Money Transfer Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Victor,
Thank you very much for your review. We regret to hear that you experienced difficulties receiving payments to your Payoneer account.
Please note that Payoneer operates in accordance with the international financial business regulations. This is why our system is set to automatically review payments from time to time. Usually when a payment is pending, it means that it has been stopped for a review with our payments department so that we make sure that it complies with the Terms and Conditions of our service. In this case you might find one or several requirements open in your account's Verification center.
We recommend that you provide the requirements as soon as possible so that we could review your payment timely. Once you have uploaded the requirements, please get in touch with us through our Support Center so that we could speed up payment verification for you. Please be assured that reviews like this are not going to happen every time you are receiving a payment.
We are constantly working to improve our customer service and truly appreciate your feedback. If you need our further assistance, please feel free to reach out to us through our Support Center.
We are always happy to help.
Best,
Anna from the Payoneer team