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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Payoneer customer care service is very nice. They quickly resolves the issues of their customers by communicating them in a very effective manner.
I had never been disappointed by payoneer. I always get the payment on time, except only once this time my withdrawal is late. I called a customer support whom was very polite and good listener. They will reach me out in one business day to fix out my problem.
Experience was easy going, got my issue resolved Anne understood clearly what my issue was and assisted me swiftly
I'm using Payoneer for a while and I'm very satisfied for their global services and customer care.
Good I m very much happy with the support but my pending payment is still on hold
The issue was resolved within a minute. It was a great experience with payoneer.
Thank you so much.
Should not block accounts directly as I was not having bank acount for that they directly blocked my account my funds stuck and its difficult to receive now.
So I recieved 36$ from Italki, the fee is 3$. Everything is fine until they tell me that I must have 100$ to take the money. What if I can't? I don't see any options to add money from my bank in order to take everything out. Honestly ones you get a platform which tells you, you have to take more than X $ then thats a red flag.
No customer support what so ever, and no way to move the money back to Italki.
Worst Platform created to scam people. Can't take my money for over a year now.
Dear Yaroslav,
Thank you very much for your review. We appreciate you being our new customer and your opinion is extremely important for us. We regret to hear that you are unhappy with our withdrawal limits.
Please make sure that Payoneer operates in strict accordance with international financial regulations. Our withdrawal limits depend on several factors, including the correspondent banks limits, and a receiving bank's conditions. Unfortunately, at the time we are unable to regulate withdrawal limits due to the internal limitations of our system. However please note that if you withdraw funds to a bank account in your local currency, the limits for such withdrawals are usually significantly lower.
We are constantly working to improve our customer service and truly value your feedback. If you need our assistance, please don't hesitate to contact us from the Support Center.
We'll be more than happy to help!
Best,
Anna from the Payoneer team
I'm very happy to talk with customer agent.
He was very helpful and kind
Good service but looks like the guys at the verification center are taking 5 hour naps. Why does it take more than 7 days to verify a simple paper?
Dear Ed,
Thank you very much for sharing your review. We're happy to hear that you enjoyed the customer service that you received. We also understand that you had to wait for it to be handled and apologize for that.
In most situations our support representatives are able to assist customers immediately and solve problems on the go, but some of the cases demand time-consuming investigations and coordinated work of different departments. Handling time for such cases may be extended.
We sincerely appreciate our customers' understanding on this matter. And of course we are doing our best to shorten wait times, as we strive to provide all of our customers with excellent customer service.
We are constantly working to improve and truly appreciate your feedback. Thank you for helping us grow!
Best,
Anna from the Payoneer team
I had been trying to resolve an issue with my accounts for over a month.
Whenever I tried to speak to customer service agents I will either get someone really helpful, but who cannot help me or an absolutely horrendous customer service agent with a bad attitude who doesn't want to help and cuts you off.
After I left a bad review, however, the issue was miraculously solved within the day... funny that.
Dear Gina,
Thank you very much for your review. We are deeply sorry to hear that you are unhappy with the quality of customer service you received.
Our quality assessment department has been notified of your feedback. We are constantly working on improving our system and hugely appreciate your suggestions.
If you have any further questions regarding this, please let us know.
Again, we apologize for the inconveniences that you've encountered. Thank you for helping us grow!
Best,
Anna from the Payoneer team
Excellent Service & Understanding! Very good in solving the matter.
The customer representative was very pleasant and the transaction was fast. I asked about pending payments and the rep was quick to give an update and timeline to resolve the issue
I am very satisfied with customer's care. Interlocutor was very polite and kind.
My call was answered quickly. The representative was kind and patient and my problem was solved.
Always great customer service. Always willing to go above and beyond.
My issue was well addressed. Payoneer has a professional team.
Thanks!
I was to receive a payment from my customer. It was *******$. First they hold my funds for more than 30 days. I called them, no proper response at all. Then they blocked my account & said we can't do business with you. I ask why? And more importantly my funds are still in payonner. There is no refund or bank transfer. There is no way to contact them at all. I mean what the hell man. It's 21st century and we are being robbed.
Dear Touseef,
Thank you for your review. We regret to hear that your account has been closed and apologize for the inconvenience this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations and under no circumstances would we close a customer's account without a valid reason.
At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.
We understand that your account closure might have caused difficulties, however this decision can't be reversed.
We hope for your kind understanding.
Best,
Anna from the Payoneer team
They really try to connect with you, very hospitable, and helpful, thank you for the great services
She understood my issue very nicely. I hope my issue will get solved soon
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Divya,
Thank you very much for taking the time to leave a review. We are so sorry to hear that you have encountered a situation like this. We would love to offer a solution.
We at Payoneer are constantly working to improve our customer support. Please kindly update your review with your customer ID. This will help us check why this happened and see what can be done to fix this for you.
We hope for your kind understanding and cooperation.
Best,
Anna from the Payoneer team