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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I called in to get balance transferred between accounts. The operator guided me through the process and made it easier than expected. Will rate it 10/10
They are a perfect solution to international transfers and payments. I wish this was the only option. I changed to Payoneer from Paypal because of Paypal's arrogance. Please stick here. If you are new, this is the place to be
I am satisfy with Payoneer. Your services are very good.
A very best issues solver... helped very well... her experience was great
They are very quick to respond and resolve my problem
Excellent customer service from Den the representative
It's been well over a year I have been using Payoneer. Being a freelancer, their services have greatly helped me to receive and manage my funds.
It seems like a good idea to be able to receive money from anyone, but in reality, fees are simply outraugours. Currency rates are bad and there are better alternatives.
Dear Noa,
Thank you very much for taking the time to share your experience with other customers. We regret to hear that you are unhappy with Payoneer's fees and rates applied.
It is important for us to be transparent on the subject as we understand the importance of knowing the fees for planning your transactions and running your business. To make it as simple as possible for you, we've put together all the possible fees on one dedicated page in your online account. Please log in to your Payoneer Account and navigate to the "Pricing & Fees" page under the Help menu.
We also strive to be as transparent as possible with our rates applied. When a customer is making a withdrawal, we present them the FX rate including the conversion fee. We commit to the rate for this current withdrawal.
The actual rate that is used varies according to the country, processors and banks that are involved in the transfer. When establishing the market rate, we use several different aggregators, such as XE.com and Reuters, depending on their availability at the time of transfer. It is important to note that Payoneer adds a conversion fee of up to 2% to the market rate.
Please also be aware that when transferring funds to an account in a currency other than the national currency of the client's billing country, the transfer is sent through a number of intermediary banks. These intermediary banks charge additional fees that we cannot predict when sending the transfer out, and their amount can vary significantly. That is why we highly recommend our clients to withdraw their funds to accounts in national currency. This way you can avoid additional commissions.
We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are doing our best to find the ways to lower them in the future. Our Bank Transfers departments is constantly working on implementing better transfer routes which will hopefully allow us to minimize fees.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team
It is a very well-established company that has helped me grow my business and connect
My experience with Payoneer is not very good so far, I cannot verify my account and I've waited for 15 days.
It's like talking with robots, when I call them.
And also I would not recommend Payoneer to anyone I know.
Dear Viktoria,
Thank you for your review. We are very sorry to hear that you are experiencing difficulties with your account verification and can't reach us.
Please note that Payoneer operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform. We understand that sometimes this process might take several days to be completed.
Please make sure that our ultimate goal is to provide you with excellent customer service. If you have any questions regarding your account verification, please don't hesitate to let us know. We will be happy to update you on the status of your account.
We hope for your kind understanding and cooperation.
Best,
Anna from the Payoneer team
I really love Payoneer customer service support they solve my issues in a short while which was very fast.
Thank you.
I contacted there customer it was quickly answered and resolve quickly.
Thanks to Jane. She did a wonderful job
Amazing experience and they resolved my issue successfully and also well behaved!
All new here
Tried to get canada numbers on the global payment
I hope all went well
Please try to help this is a big change with ebay
The customer support team was able to resolve my concern and have provided constant updates throughout the waiting time, which have provided reassurance that my concern are being taken cared of.
I really appreciate how the team handles this matter.
Many thanks and Godbless!
I was lost my phone number. I just called to Payoneer and Toni helped me with that carefully.
It is very simple, if you want an exemplary and world-class customer care experience, Payoneer definitely ranks number 1 in my books.
I was not happy how they handled my request for money reversal. Even after blocking my account, they are not willing to reverse my money back. May be its a security feature but I am not sure how it helps the client because they restrict your access to the account and they take ages to respond to emails. It is so disheartening
Dear David,
Thank you very much for reaching out regarding this. We understand that your account has been closed and you were requested to reapply. We apologize for the inconveniences that you have encountered with this.
We have checked your case, and we are happy to see that your issue has been resolved successfully. We also understand that you had to wait for it to be resolved. Right now we are receiving an increased amount of inquiries, which unfortunately may lead to longer wait time. We sincerely appreciate our customers' understanding on this matter. And of course we are doing our best to shorten wait times, as we strive to provide you and all of our customers with top quality customer service.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team
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Dear Ghulam,
Thank you so much for sharing your review. We understand that you enjoy using Payoneer and we are glad to hear it.
At Payoneer we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. If you feel like there's something we should improve, please feel free to share more details with us. We would be happy to look into it for you.
If this is not the case and you are happy with our services, please kindly consider adjusting your review's rating. That would mean a lot to us.
We truly appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team