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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I am not 100% satisfied with Payoneer. I would appreciate if Payoneer could transfer the money faster than its current speed because sometimes money is required urgently. Delayed transfers by Payoneer causes issues.
Payoneer is very good app we get all supportPayoneer is a very good app, we get all the support, just don't face any problem.
As a freelance translator, I have been using Payoneer for over 8 months in order to get my payments from all over the world. It is a great efficient payment service.
Very good platform to exchange earn usd balance to convert Indian rupees.
My experience with Payoneer has been a very good one. I have found their service package thoughtful, effective and useful and I enjoy doing business with them.
Very good, professional, I really felt like
That the representative heard me and was trying to help.
I really love dealing with Payoneer because they solve your problems and I'm so satisfied
Good service but i think it should more improve. Because it's took a lot of time for a transaction. Should be faster
Over two weeks ago I withdrew money from Payoneer to my bank account.
Payoneer never deposited the money. I complained. Payoneer said the issue will be resolved in 2-5 working days. It wasn't resolved.
I complained again. Payoneer said it would issue an MT103 for my bank to trace the transfer Payoneer never did.
I complained again. Payoneer said the issue will be resolved in 1-2 working days. It wasn't resolved.
The nonchalance of Payoneer might be because when things go wrong, you really can't report to anyone except them.
I have since opened a "borderless account" with Wise (Transfer Wise). They are more reliable and have better exchange rates.
Payoneer also sets its own exchange rates which are exploitative.
Improve your bank transactions to customers account quickly.
The platfom is fast in its transactions. There are few requirements to open a Payoneer account and the Customer care department is one of the best since the team is based on listening and assisting it's customers.
It was just so nice and good with the persons I have talk with and I would visit again. Because they are so nice.
Every time I called you guys you did a very good and professional job with me.
Thank you
Thank you very much for helping me to solve my problem. I have received a link to add my Id/Passport I already add my passport copy few minutes ago. It was really helpful to me to talk with you and solve my problem and you have patiently listened to my issue. So it was help me lot because speaking with English is bit harder (English is not my mother language) to me. But your patiently made me comfortable. Thank you very much!
I am greatly satisfied with the Customer service representative. Although my issue wasn't resolved yet, the Agent assured me that it will which I believe, that is what every customer needs.
Hi there
This is regarding my transaction I have made yesterday 1st of July 2021. As of urgency we have send via Payoneer. Now already we have paid the payment via cash by our China agent.
Could you able to cancel this transaction. If not it will paid two times to them. Also we can get return from them.
Please look into this matter urgently and do the needful accordingly.
I need your support on this regards.
Thanks in advance
The person who attended me was polite, understood my issue and solved it in a timely manner.
I needed to get an account that worked with paypal and she told me not to worry she could fix i
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ashraff,
Thank you very much for writing a review. We have checked it for you, and we are happy to see that your issue has been resolved successfully.
If you feel like we have met your expectations with our customer service, please kindly consider adjusting your review's rating. That would mean a lot to us.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team