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Payoneer

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 4 days

Instant Feedback

1 review

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Payoneer Help Desk
July 9, 2021

Having English my second language, I was reluctant
To call on help line. To speed up my varification I had
To call and they are amazingly friendly and speak in a way that you can even count words. Thanks Payoneer

Date of experience: July 9, 2021
India
1 review
0 helpful votes
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Great app
July 9, 2021

I start Payoneer and is very easy to use. I can recommend you to download this app to sell worldwide to receive funds. Its excellent service provider for money exchange.

Date of experience: July 8, 2021
Argentina
1 review
0 helpful votes
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Llevo meses intentando hablar sobre mi caso, me estuvieron cancelando pagos que era de mi sustento mensual, llevo desde el 2016 recibiendo pagos de amazon, adesde los ultimos meses me han cancelado mis pagos sin aviso previo, llame el mes pasado y me dijeron que era un inconveniente de ustedes con amazon, que ya lo habian resuelto, este mes volvieron a cancelar mis pagos, trabajan con amazon y no tienen conocimiento total de todas las plataformas que trabaja amazon como KDP o Audible, me pedian url de algo que no tenia logica porporcionar, la unica persona que escucho mi caso y me ayudo y se tomo el tiempo de investigar fue la señorita Gina, a la cual le agradezco un monton, del resto no recibi correos de parte de ustedes solo tomarse atribuciones sobre mis pagos poniendo en riesgo mi sustento economico

Payoneer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 8, 2021
Bangladesh
1 review
0 helpful votes
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I had some issues with duplicating accounts as I forgot the old account information. I emailed them and they called me within 24 hours and gave me the solution. Now I have my old account back and they deleted my duplicate account. Very good customer service. Thank you Payoneer!

Date of experience: July 8, 2021
GB
1 review
0 helpful votes
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Experience
July 8, 2021

I had a problem that I thought needed fixing like my account needed to be verified. But it was for a card which was cancelled as per my request.

Date of experience: July 8, 2021
Rwanda
1 review
0 helpful votes
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Great Payment Provider
July 8, 2021

Payoneer allows freelancers and the self-employed worldwide to work with major companies and 'punch above your waistline'. You get so much more than you bargain for at Payoneer and there's no other service like it for global contractors. I highly recommend it.

Date of experience: July 8, 2021
India
1 review
0 helpful votes
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My Payoneer customer ID is *******.
I am in India and have created Payoneer account a few days ago. I got paid money 100 USD into my account and I tried to pay some of it to a developer, but I cannot see "Make a payment" menu in my account. Also, I cannot find "Manage currency" menu to convert currency and they only withdraw all balances to bank account automatically without agreement with holder. Further I cannot disable automatic withdrawal option anyhow.
How can I make a payment to other's Payoneer account?
Very weird!

Payoneer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 8, 2021
Kenya
1 review
0 helpful votes
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Account creation
August 6, 2021

The set up process and account getting approved takes time

Payoneer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 7, 2021
Philippines
2 reviews
0 helpful votes
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Smooth Transaction
July 7, 2021

As a freelancer, it's always important to receive our payments from clients on a timely manner. I would like to recommend payoneer for making money transfer convenient for both me and my client. Keep it up!

Date of experience: July 7, 2021
Haiti
1 review
0 helpful votes
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Payoneer Customer Service
July 7, 2021

You are the best!

I have been using payoneer for 3 years.

I am really not sure how my life would look like without them.

Many companies keep foreigners away from the world economy.

Payoneer makes the difference by standing out for us.

Thank you.

Date of experience: July 7, 2021
Serbia
1 review
0 helpful votes
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Payoneer Freelancer account
August 6, 2021

I have an $800 a month income. And now, after 5 months of using their master card, I can't take my money because they ask me for Verification.
And for verification, I have to provide an URL of my business, and my Invoices...
Really? What if I don't have any of that? I have to fake it?
And the most important part is, the verification can take up to 3 business days...
My family depends on that money, and you found me, to $#*! with...

Worst bank account experience ever.

Payoneer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 7, 2021
France
1 review
0 helpful votes
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Payoneer is one of the best online banking solutions of the globe. I appreciate their support agents

Date of experience: July 7, 2021
Jamaica
1 review
0 helpful votes
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Customer Care
July 7, 2021

It was a good experience, continue with the good job.

Date of experience: July 7, 2021
AE
1 review
0 helpful votes
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Nice job
July 7, 2021

Great job am happy speaking with you and it help me a lot for my Payoneer credit card thanks very much

Date of experience: July 7, 2021
Philippines
1 review
0 helpful votes
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Give an update
August 6, 2021

Make sure to prioritize the concern especially if it is a payment issue.

Payoneer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 6, 2021
New York
1 review
0 helpful votes
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Easy way to get payments
July 6, 2021

Payoneer is really a good platform for beginners who want to do something in their lives. Payoneer helps a lot of people in this situation.

Date of experience: July 6, 2021
Pakistan
1 review
0 helpful votes
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Superb
July 6, 2021

It was nice and satisfied.it was nicely deal with me. And guided me in a very best way. I understand all the things they guide about account.

Date of experience: July 6, 2021
Jamaica
1 review
0 helpful votes
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Great
July 6, 2021

So far so good, it has made getting payment to my Jamaican bank account so easy

Date of experience: July 6, 2021
Bangladesh
1 review
0 helpful votes
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I am more than happy and satisfied using Payoneer. It made my life easier. I am glad to rely on it. It makes my transactions easy and safe.

Date of experience: July 6, 2021
Zimbabwe
1 review
0 helpful votes
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Card
July 6, 2021

** Just a note We do find it a nightmare having to send 'proof of residential address' when we have everything 'Posted' to us and not to residential stands, please kindly consider this when asking for 'proof of residency' all utility Bills in Zimbabwe are sent to a PO Box..

Date of experience: July 6, 2021