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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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My payoneer account is still showing under review.
Thank You
Why is my payment pending? You will be very kind, my balance comes on my pending
Excellent, good knowledge by the customer support and she helped me to reorder my card
I can't complain but so for its working perfectly but today it was slow but the issue was solved great thanks to payoneer
Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome
So far I have not had issues with the company itself. I apprecaite the service you're able to provide becuase this way I can work internationally and receive my payments without a problem.
Called up Payoneer to check on current status with eBay payment management with Payoneer. The staff patiently described the situation and is very helpful.
Convenience in reaching out to the support center.
It's an awesome experience. The customer care understood my concern and sent me a mail resolving my fears and proferring solution. Thanks to payooner team. Am glad to have an account with payooner. I will gladly recommend payooner to my friends and family.
Good experience with customer service, I think he solving my problem
Communication with your representatives was very good
Good experience but for the problem of the first 3 customer care providers who answered the call could not hear me and hung up the phone.
We suffered listening and a desire to help on the whole issue 100% very good service
I just wanted to verify my account. Need the approval
I called the support because my card was blocked, they replied after a few minutes and solved the problem. Excellent service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Narendra,
Thank you for taking the time to share your review, we genuinely appreciate that. It will help us improve our service, since we take our customers' satisfaction seriously.
We understand that you are unhappy with our verification process. We are deeply sorry to hear it. Please note that Payoneer is a strictly regulated entity that operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
We understand that sometimes in can be challenging to provide the requested documents but there's not much space for adjustments. We genuinely appreciate our customers’ understanding in this regard.
Thank you for choosing Payoneer! We are ready to do our best to provide you with excellent customer service. Please accept our apologies for the inconveniences that you've encountered.
Stay safe!
Best,
Anna from the Payoneer team