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They'll accuse me of giving them negative publicity soon.
But everything I say about them is accurate, and in order for them to reimburse me, I had to file a case against them. I contacted T.R.E.B.L.E.S.L.T.D. (I need to write something like that or SiteJabber will remove my review) about everything I invested in Bitcoin. It seems like they don't want people to get some help.
I had to go through a process with them, but in the end, I got help, and even though I'm furious with Paxful, I'm more upset with myself for first giving them anything.
Paxful froze my account in 2021 without any valid reason, locking my funds. After countless support requests, all I got were copy-paste replies like "Your account is under review."
In 2023, they banned my account entirely. I thought this meant they would finally release my funds—but NO. Now my account is banned AND frozen at the same time! When I try to withdraw, it says "You've already sent out your balance"—but my funds are still locked!
🚨 Avoid Paxful at all costs! They have been holding my money hostage for over three years with no real answers. Do NOT trust them!
I strongly advise against engaging with Paxful, as my experience indicates they may be operating in a scam-like manner. Proceed with caution, as involvement with them could result in significant financial losses and other negative consequences. I was faced with a choice: continue investing or close my account. I opted to terminate my account, only to be hit with various fees upon closure. In addition to the initial closing charge, I incurred government stamp duty, exchange rate fees, trading expenses, and more. Ultimately, a considerable sum was taken from me, but I was fortunate to recover it after weeks of back-and-forth communication with Paxful. I filed a complaint with norkersecurity.org, which proved helpful. If you find yourself in a similar situation, I encourage you to reach out for assistance.
Hi! We're sorry you feel that way. Paxful will never charge fees not listed in support.paxful.com/support/solutions/articles/150000104348-paxful-fees. We never charge our users for stamp duties, exchange rates, and other miscellaneous fees you've mentioned.
I had been using Paxful for many years without any issues until recently. Without any warning or explanation, they froze my account with over $10,000 in it. I've reached out to their support team multiple times, but they haven't provided any satisfactory response. It's incredibly frustrating to have my funds locked up like this, especially after being a loyal user for so long. Beware of using Paxful, as they may freeze your account without warning and leave you in the dark about your funds
Hi Colton.! Paxful will never restrict an account without good cause. Paxful will only do so when our team identifies fraudulent or illegal activity connected to the account. Please check your email or contact our support team to learn more about your account status. Thanks!
THEY DO NOT HAVE BEP20 BSC AND THEY CHARGE AN UNEXPLAINED $5 fee for withdrawing money through TRX.
They also have terrible support, I asked in 3 emails why they holding my funds, they just say "terms of service"
Hi Nick, we're sorry to hear about this. Please refer to support.paxful.com/support/solutions/articles/150000104348-paxful-fees to understand the fees involved.
THEY WILL SOON ACCUSE ME OF GIVING THEM BAD PUBLICITY.
HOWEVER, EVERYTHING I SAY ABOUT THEM IS TRUE, I HAD TO OPEN A CASE AGAINST THEM JUST FOR THEM TO REFUND ME EVERYTHING I INVESTED IN BITCOIN, I CONTACTED A PRIVATE ORGANIZATION CALLED O.C.T.I.P.O.L.T ( I NEED TO WRITE TO OUT LIKE THAT OR SITEJABBER REMOVES MY REVIEW) IT IS ALMOST AS IF THEY DONT WANT PEOPLE TO GET SOME HELP.
I HAD TO GO THROUGH A PROCESS WITH THEM BUT EVENTUALLY, I GOT ASSISTED AND ALTHOUGH I AM VERY ANGRY AT PAXFUL I AM MORE UPSET AT MYSELF FOR EVEN GIVING THEM ANYTHING AT FIRST
Hi Harry. We take a firm stand against scams and fraudulent activities. Rest assured, any claim suggesting Paxful is involved in such activities is unfounded and untrue. We are committed to maintaining integrity and providing a secure platform for all our users. If you need assistance, you can always file a support ticket through the support widget at support.paxful.com. You'll get a support ticket number via email, and we'll take it from there. Thank you!
Paxful has frozen my account for 3 years now and every time i contact them they tell me that we are reviewing your account, 3 years now, take care of them!
Hi Youssef. You should know: Paxful will never restrict an account without good cause. Paxful will only do so when our team identifies fraudulent or illegal activity connected to the account. Please check your email or contact our support team to learn more about your account status. Thanks!
I hope this message finds you well. I am reaching out to bring a pressing matter to your attention related to my experience with Paxful's customer service.
I recently sought assistance from the user pxadrian in ticket #******* on Discord. However, after only five minutes of assistance, my account was blocked without any prior warning or review. Subsequently, I engaged in a discussion with pxadrian, leading to a 24-hour block on Discord.
To complicate matters further, I observed that my new Discord account, which I was using for communication, was also blocked, and my messages were deleted. I kindly request a thorough investigation into both the account ban and message deletion.
I want to emphasize that I have not violated Paxful's terms. I consistently set prices based on risk, supply, and demand. The only instance of changing the price occurred when I closed the platform and went to sleep to prevent competitors from knowing my rates.
Additionally, I would like to bring to your attention another case where a British user requested a price change. When refused, the user left a negative review without apparent reason, and support sided with them.
I appreciate your prompt attention to this matter and kindly request your assistance in resolving the issue. Thank you for your understanding and cooperation.
Hi Abdelrahman, we're sorry to hear about this. For account or trade concerns, please file a support ticket through support.paxful.com so we can review what happened. Thanks!
BE CAREFUL with tempting good rates!
I wanted to buy BTC with Paypal and took the next best seller.
But after my transaction, strangely enough, not enough money arrived (despite included fees). And after a long discussion with the seller, he was supposed to transfer the money back to me, which didn't work out.
Be therefore careful with sellers who only have a few good ratings and come from non-EU countries. Avoid paypal friend transfers with extra fees, this seems to be a reason for scammers to avoid sending money back. In this case: NEVER withdraw the money from the escrow fund. There are scammers!
So if you want to make safe transactions and don't waste yout time and money - better avoid Paxful!
Hi Julian! Please report it to our support team immediately. Rest assured that we don't tolerate scams and take necessary actions against bad actors.
Was trying to buy crypto from one of their sellers, used PayPal to pay, sent the money then they left, informed Paxful on the issue this is their response, can complain to Paypal as it was asked to be classified as a payment to friend.
Hi Fasteddy1995,
Thank you for bringing this to our attention.
We understand you wanted to be informed about the status of your reported trade with the trade ID tdkm8Xasfak, and we're here to clarify this for you.
To ensure the safety and integrity of our platform, we've banned the reported user. This user immediately withdrew their funds from Paxful, so we are unable to award the cryptocurrency to you. I know this isn't the answer you were hoping for, and I can imagine how frustrating this must be for you.
Another option for reimbursement is to contact the financial institution through which you made the payment and request a refund. There is no guarantee that you will receive your funds, but the financial institution may have policies in place to deal with situations like this.
Hi Edward, we're sorry to hear about this. Were you able to request a refund from the financial institution you've used?
Don't buy from this website, verified sellers are verified scammers
Don't bother reporting the scammers because the website take profit out of every scam
Hi Ahmed. We take claims of scams and fraud very seriously. Paxful is dedicated to providing a secure platform for trading, with a strong focus on user safety and protection. Our team works hard to prevent and resolve any fraudulent activity, and we encourage you to reach out if you need help resolving a specific issue. We're committed to making sure our platform remains safe and trustworthy for all users.
I have released the btc to the guy llns but he refuse to give me the $10 gift card because he didn't have and ask me to open another trade for $50.
He said that escrow still hold the btc. So please refund me the btc.
And the guy llns should be punished. There are so many scammer on the platform use the same way to cheat.
Paxful should do something to punish them.
Thanks
Here are the chat with the scammer llns (LLNS)
Yeah sir so once's you release usdt you get card details in the chat Ok
LLNS
2023年7月31日 17:15
Kindly be fast I got to attend to other clients
LLNS
2023年7月31日 17:15
Automated system don't accept used card….So once's you release usdt you get the card for you to use successfully Ok.
LLNS
2023年7月31日 17:16
成功!
您已将泰达币发送至llns,请别忘记留下反馈。
2023年7月31日 17:23
Didn't see the code
2023年7月31日 17:24
Hello
2023年7月31日 17:27
已报告问题:
骗子
2023年7月31日 17:44
Hello
LLNS
2023年7月31日 18:10
I'm sorry for the inconvenience, there was a system challenge but it's fixed now so reopen trade I'll fund for all the past trade we had
LLNS
2023年7月31日 18:15
No, you don't send me the code, just send the code in the chat
2023年8月1日 09:10
$10 Steam Wallet Gift Card, have released the btc to you but you don't send the whole code
2023年8月1日 09:12
Sorry sir…I mistaklt
LLNS
2023年8月1日 09:13
So please send me the $10 Steam Wallet Gift Card
2023年8月1日 09:14
I mistakenly added $50 card to escrow instead of $10 so escrow holds the btc and also the card I sent
LLNS
2023年8月1日 09:14
Now the only way we can sort this is if you got any btc you reopen trade and You will get the $50 card from escrow
LLNS
2023年8月1日 09:15
Sorry for the mistake sir
LLNS
2023年8月1日 09:15
Just give me $10 card or refund the btc to me
2023年8月1日 09:15
Sir I have nothing to do due to the automated trade and the card is still safe in escrow
LLNS
2023年8月1日 09:16
If you can another btc you can reopen trade and get the card sir
LLNS
2023年8月1日 09:17
So please refund the btc to me
2023年8月1日 09:17
I can't sir
LLNS
2023年8月1日 09:17
Is still not in my wallet
LLNS
2023年8月1日 09:17
I give you my btc address of my paxful account
2023年8月1日 09:18
Escrow still hold it
LLNS
2023年8月1日 09:18
I can't sir
Hi! Please report it to our support team immediately. Rest assured that we don't tolerate scams and take necessary actions against bad actors.
YOU HAVE BEEN WARNED! IT WAS THE WORST NIGHT THAT I HAVE EVER EXPERIENCED! THE MODERATOR WORKS FOR THEM SO THERE IS NO WAY YOU WILL GET YOUR MONEY BACK! THEIR TRADE IS ALL A SETUP! I SPENT COUNTLESS HOURS TALKING TO AMAZON AND I WILL NOT STOP POSTING NEGATIVE REVIEWS TO THESE SCAMMERS!
"Trade Dispute Won by Tancong999" Tancong999 also know as Công Tuan N. Is from Vietnam! I scraped as much information from this company and all their email address' which i will be submitting and sharing all over the internet! I will be posting everyday nonstop to warn and avoid others from being scammed! Shame on this website! Shame on this organization! Unethical trade practice!
"Patricia Deleon, Ray, lacasadelbitcoin, bugbounty, nina, rubens"
THIS IS JUST THE BEGINNING!
Hi Steven. We take disputes seriously and always review evidence from both sides before making a decision. If you believe there was an issue with your trade, please reach out at support.paxful.com, and we’ll be happy to take another look.
I deposited my BTC into my Paxful wallet without being required to complete ID verification, and so I have not engaged in any trading or transactions on the platform. I requested to withdraw my deposited BTC and send it back to myself. Paxful Support has told me that I must complete ID verification before I can withdraw or send my crypto. They told me to read the ToS, which I did, and I mentioned the inconsistency in their policy, as ID verification was not required for depositing my BTC, but is mandatory for withdrawals. Paxful Support has stated that using their digital wallet service, which includes STORING, sending, and receiving digital currency, is subject to their Terms of Service and ID verification requirements. I have tried multiple attempts to seek clarification and request reconsideration, Paxful Support has maintained their position and closed the ticket (without my consent or request), stating that completing ID verification is the only option available for me to withdraw my BTC.
Thankfully, I have only lost $27 worth of crypto over this ordeal.
Lance, you are the worst customer support I have ever talked to.
Hi Vast. Verification plays a vital role in safeguarding both users and the platform, promoting a secure and reliable trading experience for all. We recommend verifying your account to withdraw your funds.
I bought usdt worth of 250GBP from a…
I bought usdt worth of 250GBP from a seller named CivilThrush128 from Kenya. Phone numbers *******756 and *******441.
USER: CivilThrush128
USER: Rose Orina,10 February 2023·Money sent,- $119.21 USD, Paid with MasterCard and second payment to David Momanyi $176.93 USD. It was when the guy started sending different email addresses to me I discover that he was a scam. I informed Paxtrust immediately. They later replied that the seller has withdrew all his money from the platform. They said there is nothing they could do as he already gone with my money without the delivery of my usdt. All efforts to get the guy on calls/watsapp proved abortive. Paxful is an accomplish acting as financial intermediary. They only interested in commissions. Paxful is irresponsible and heartless scammer establish to perpetuate fraud. I score them less than zero
Date of experience: 10 February 2023
Hi Dan. We take a firm stand against scams and fraudulent activities. Any claim suggesting Paxful is involved in such activities is unfounded and untrue. We are committed to maintaining integrity and providing a secure platform for all our users.
SCAM MODERATORS!
I started the trade with this guy "paxful*.*com*/*user/Ahmed8818", I was selling 550$ worth of gift cards to him, I sent him the cards and Marked the trade Paid so while I was waiting for him to release the Coins I noticed he took a lot of time to do so, then when I got suspicious, he took the cards Redeemed them and logged into another account and tried to redeem them again and he took screenshots saying that the cards are already redeemed he opened a dispute and uploaded only some screenshots saying "card is already redeemed", then I provided the receipts of each and every card I bought I myself checked their balance before selling em to him and yet the Braindead MODS gave the dispute to him because he has a lot of feedbacks!
Hi Texor. We take disputes seriously and always review evidence from both sides before making a decision. If you believe there was an issue with your trade, please reach out at support.paxful.com, and we’ll be happy to take another look.
DON'T TRUST PAXFUL. They say they don't tolerate rippers and scammers. Yet look at all the reviews on here that are ALL SAYING THE SAME THING. Paxful lets people get ripped off! Twice now I have been stolen from. The first time was for $100 gift card. That one hurt. I won the next few times that rippers tried to steal my cards. I thought Paxful had redeemed themselves. Nope, they got tired of faking that they actually care. Because they have once again handed over my money to a ripper. BEWARE: if trading gift cards for bitcoin, scammers will redeem your pin and/or code by a different device, then try to redeem it again with video evidence, showing it was already redeemed. You would think, though, that if you could provide evidence from the gift card company that the pin wasn't redeemed until AFTER you gave it to the seller, that the moderators at Paxful would realize what the scammers are doing and not let them steal from you. But you would be WRONG if you thought the moderators at Paxful were that logical. They aren't. They don't have your back. They will let people steal from you, even when the evidence and all the requested information is presented to them. Even when you've followed all the rules from day one. Even when you are obviously not a scammer and the other person obviously is, with other negative reviews saying the same thing about them. And then they'll say "unfortunately you lost the dispute" even though you were the one to report the trade as a ripper in the first place! And after reading this review, they'll have the gall to blame it on you, saying "we know it is hard to lose a dispute….maybe you didn't follow all the rules, or provide sufficient enough evidence". Well I did. And I did. And they still let them take my money. And yeah. It is hard. It's hard to basically be called a thief and a liar when you're an honest person. It's hard to be told that a ripper gets to keep your money. I didn't just "lose a dispute" Paxful. I lost my money for nothing, and basically judged by your ignorant moderator, to be a scammer, when the actual scammer gets awarded my gift card and the bitcoin. It's degrading. It's insulting. Thanks for the HUGE SLAP IN THE FACE PAXFUL. And then they will say they are sorry you are closing your account, and are you sure? You're not sorry, Paxful. The only thing you're sorry about is that you'll have one less person to let the scammers rip off. If you keep treating honest people like this, one day all that's going to be left is a bunch of scammers trying to rip each other off. At least your crappy moderators will have great job security. And yes. I am absolutely sure. DON'T TRUST PAXFUL.
Hi Jessica. We take claims of scams and fraud very seriously. Paxful is dedicated to providing a secure platform for trading, with a strong focus on user safety and protection. Our team works hard to prevent and resolve any fraudulent activity, and we encourage you to reach out if you need help resolving a specific issue. We're committed to making sure our platform remains safe and trustworthy for all users.
The worst BTC trader ever! I`m from the Netherlands and my verification of energy bill and my bank account is denied. Ok can happen, but no help offered from paxful. No response to my email and also lost 100 euros with a wrong trader scam site don`t buy or trade BTC here please
Hi Albert. Verification plays a vital role in safeguarding both users and the platform, promoting a secure and reliable trading experience for all. To help you with your verification concerns, we recommend checking out the articles available at support.paxful.com. Should you need immediate assistance or have any questions, simply click on the support widget. Our team is here and ready to guide you through the verification process.
Greetings. Registered on Paxful to trade USDT. Couldn't find my address on my document for a week and denied verification. After 2 letters directly to support, they checked again and found the address (at the beginning of the document. Starts with the word "Address"). Shame
Found a buyer for my USDT asset and made a deal. Buyer sent me a transfer, but not to the payment system specified in his ofer. The buyer received negative feedback from me for this.
After negative feedback he was instantly blocked by Paxful and all assets on his account. Buyer revoke payment in the bank.
As a result, I lose ALL my deposit (it is frozen on the blocked account). The amount is not small for me.
I am writing to support with a request to either give me my USDT from the locked account or unfreeze it (I am already communicating with the buyer in WhatsApp directly). To which I get a reply: we can't unblock the account due to our policy.
Conclusion: the policy is as follows - be a middleman, take your percentage, do NOTHING for your users and cheat and take their assets for yourself.
Thank you and that's it. By no means recommend this service. Support is just like robots and will never get into your position (by the way I communicated with their support for 3 days and explained my situation for a long time).
BONUS: The last words from the correspondence with the support - "And since we have already provided you with the appropriate response while considering all the information about your inquiry, we will now consider this ticket closed and will no longer respond to inquiries regarding the same subject".
Hi Artem. We take disputes seriously and always review evidence from both sides before making a decision. If you believe there was an issue with your trade, please reach out at support.paxful.com, and we’ll be happy to take another look.
I am selling Bitcoin 0.******* BTC for 99,197.25 INR using UPI Transfer. The vendor,
Transaction_id trade_hash
7vTW9RuJqVn 7vTW9RuJqVn
The vendor they take my money and scam My Money. They can't send any payment in ban account.
When I start to dispute and upload all documents in my account suddenly it's showing temporarily locked and band.
He never sent any money, I have the proof and also he never replied to my Message in the trading. That was the reason. I'm just claiming the despues (7vTW9RuJqVn.)@*******@paxful. Please help me out regarding this matter. I need my money And coin. He Scam my Money. He belongs to Nigeria not India.
Customer care doesn't reply
I need my money. Its my its my humble request to *******@paxful
Thank You.
Hi Rakesh, please report it to our support team immediately. Rest assured that we don't tolerate scams and take necessary actions against bad actors.
You should know: Paxful will never restrict an account without good cause. Paxful will only do so when our team identifies fraudulent or illegal activity connected to the account. Please check your email or contact our support team to learn more about your account status. Thanks!