On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
I traded 300.00 worth of razor gold cards 3 cards worth a 100.00 each and the seller said o w card did not go thru when I fact it did I have the proof from. Razor gold time frame it was redeemed 1 minute after the trader said it did not go thru this trader has over 4000 trades and refused to pay me my crypto for thr 1 out 9f three cards he did pay for two of them so I went and chatted with paxful I sent them when I received the cards from. Amazon with proof of purchase I sent screen shots from. The trade with time stamps of when I gave trader the cards I sent a screen shot when trader said it would not load then I sent an email directly from razor gold stating he did infact load all three cards then I broke it down I received proof of purchase from. Amazom 10:17p.m. I opened my trade and at 10:21 P.m. I pro idea all three card I formation for him to redeem and at 10:24 P.M. he told me he could not load the third card razorgold informed me by email that the third card was redeemed at 10.22 p.m. and so I sent all this proof to paxful and they told me I didn't have enough proof to get them to get what was owed to me im not stopping against paxful BUYER BEWARE ITS A SCAM YOU WILL GET RIPPED do to almost 99% of gift cards you are not allowed to trade or sell to others it makes any vlaims gmaw and void so paxful will let these traders rip you off and not care how they sleep at night I Don't know and I e more at first when paxful got all my proof they stated I. A email I would get paid I has sufficient evidence then I received an email stating I didn't have enough evidence PAXFUL. IS A SCAM
Paxful traders have stolen $1,800 from me. They are nothing butt untrustworthy lying thieving $#*!es. Paxful refuses to refund my stolen money. I'm talking to attorneys to sue their asses.
Hi Raymond, please report it to our support team immediately. Rest assured that we don't tolerate scams and take necessary actions against bad actors.
Dont trust them they freezs my account after 3 years of using without reason and i have 2000$, they even dont want to tell me the reason!
Hi Ali. Paxful will never restrict an account without good cause. Paxful will only do so when our team identifies fraudulent or illegal activity connected to the account. Please check your email or contact our support team to learn more about your account status.
Lost coins dealing with shady sellers, as well as making trades. The interests can be really high! I gave the app a shot, now I just want out...
Anyone interested in buying my account? (with coins) for $12 in Btc: kurtj00 at protonmail
Hi James, please report it to our support team immediately. Rest assured that we don't tolerate scams and take necessary actions against bad actors.
Be careful!
AVOID FRAUD! THIS PAXFUL EXCHANGER ''BigTransfer'' FROM PAXFUL = 100% SCAMMER!
IF YOU WANT TO BUY BITCOIN with SKRILL AVOID THIS USER.
NEVER SEND THE MONEY DIRECTLY TO HIS SKRILL ACCOUNT. AFTER YOU SEND IT... HE NEVER ANSWER. HE CHEATED ME FOR 288 EUROS!
Skrill name: Eduard Kravchenko
Skrill email: *******@icloud.com
Never send money to this account. It is a scammer.
Be careful!
Please report it to our support team immediately. Rest assured that we don't tolerate scams and take necessary actions against bad actors.
I have used it and it's powerful and fast trading, I have bought with more than 1000$ and I have gained more than that by just buying and selling in that awesome website
Hi Mohammad! Thanks for taking the time to leave us a good review. We would love to hear any suggestions to improve the app/service. Shoot us an email through support.paxful.com and we'll try our best to make it happen. Thanks!
Wanted to buy Bitcoin, checked the seller's status, fully verified with positive reviews but was a scammer! Vérification is meaningless on Paxful, beware
Hi Sai, please report it to our support team immediately. Rest assured that we don't tolerate scams and take necessary actions against bad actors.
So I used Paxful for a few years and my account was fully verified, no problem whatsoever. Until one day, when I tried to transfer BTC to the same address I've been sending BTC to for months, the BTC address of a really good developer I've been working with for a long time, they froze my account and for 130 days they've been saying that they're investigating this. They won't let me take my money out of their garbage website and won't even agree to close my account and only let me have one final transfer out! So, basically, if they ever decide to, they can keep all your money and no one will help you. There's NOTHING you can do in that situation. So, avoid those thieves or you may regret it.
Hi Ghau. Paxful will never restrict an account without good cause. Paxful will only do so when our team identifies fraudulent or illegal activity connected to the account. Please check your email or contact our support team to learn more about your account status.
I had spare USD (Apple Store) gift card codes I couldn't use because I am not in USA. Tried to sell them on PAXFUL platform for BTC but ran into problems because buyer (BTC seller) refused to pay claiming my codes were already redeemed. The only person who ever saw those codes was me and buyer, so I knew he redeemed them and tries to cheat me.
I only ever revealed my GC codes via their platform during trade following all the instructions. Buyer (with 220 positive reviews, I had none) secretly used my codes and then replied to me that codes are already redeemed, sending back screenshots from iTunes with error messages. He refused to pay BTC and started dispute. I have provided all the evidence I had that I am the owner of the codes I purchased hours before from Amazon. Things turned bad for me because moderator awarded escrow BTC payment back to buyer. No reason given.
I raised another complain to PAXFUL, this time threatening to inform US/UK regulators and police. I have also informed Apple that giftcard codes were stolen and Apple ID under which were redeemed should be blocked/investigated for fraud. Apple acknowledged and logged this on their end. Apple also confirmed that, as expected, codes were indeed redeemed and spent.
Next day, PAXFUL reviewed the trade again and this time they awarded BTC payment to me. Again, no reason given.
Overall it wasn't a pleasant experience at all.
Hi. We take disputes seriously and always review evidence from both sides before making a decision. If you believe there was an issue with the first trade, please reach out at support.paxful.com, and we’ll be happy to take another look.
Scammed on my first trade by some person named Kevin M.
I recieved no trade in bitcoin nor did the person refund the money. They quickly switched to talk on Whatsapp so Paxful does not have a record of the texts.
Lost almost 500 AUD
Trader is not responding, neither is Paxful
Hi Thomas, please report it to our support team immediately. Rest assured that we don't tolerate scams and take necessary actions against bad actors.
It's very frustrating that they don't try to weed out fraudsters from their platform. It is a very place to exchange your coin or card.
Hi Tebrol. We take claims of scams and fraud very seriously. Paxful is dedicated to providing a secure platform for trading, with a strong focus on user safety and protection. Our team works hard to prevent and resolve any fraudulent activity, and we encourage you to reach out if you need help resolving a specific issue. We're committed to making sure our platform remains safe and trustworthy for all users.
Something is amiss with this so called plaxful. It's problem after problem. I have never done a satisfying transaction with plaxful first day of using their platform I lost my btc upon being charge $22.78 to send $42.00 all in the name of network charges it happened three times only when I use this plax$#*! but why that f**k are network charges only high when using plaxfool! All the transactions I made sending of btc to external wallets took forever to reach the beneficiaries... I personally hate this problem platform and worse off, they are not responsive do they really care about what people go through to get the crepto which they just handle anyhow. They must stop wasting our precious time and bring that $#*! down its a pain in the $#*!
Hi Greenwell. We're sorry you feel that way. Please note that Paxful will never charge any fees that are not listed in support.paxful.com/support/solutions/articles/150000104348-paxful-fees.
Paxful can you explain to your potential customer's this risk I purchased bitcoins first purchase for me in JULY it stated clearly can send up to 1000 before verification no ifs ands or buts well I purchased try to send to my external wallet get a must verify before sending after a month of trying to verify getting same stupid message my roommate attempts to help me why well because for over a month my 50 plus emails for help go without response so in a desperation attempt he tried to verify what happens then well now banned but I get message saying I will have a one time link to withdraw my coins well turns out Another lie so my coins sit day after day when my family is going through a crisis and the wonder people at Paxful don't care enough about their customers to help them with something that small I am gonna make sure the entire world knows as I told you in last email if you all didn't do the right thing all I ask was for my money my money
Hi Dalton. Verification plays a vital role in safeguarding both users and the platform, promoting a secure and reliable trading experience for all. To help you with your verification concerns to withdraw your funds, we recommend checking out the articles available at support.paxful.com. Should you need immediate assistance or have any questions, simply click on the support widget. Our team is here and ready to guide you through the verification process.
Terrible company. Exploits new users of cryptocurrency by charging them insanely high withdrawal fees. Then to make matters even worse they lie about the fee and say that it's going to the miners and that it's a bitcoin miner fee. That's Total BS. You can check the fee on the blockchain and it's nowhere even close to what they are charging you. LBC has fees that are 1/10th that of Pax. Yeah that's right, Paxful's withdrawal fees are 10X higher than LBC! Greedy opportunists!
We're sorry you feel that way. Please note that Paxful will never charge any fees that are not listed in support.paxful.com/support/solutions/articles/150000104348-paxful-fees.
Awesome site to start bitcoin. Very easy to use platform and a lot of payment method to choose from. Bought my first btc using 100 pesos Steam E-code and didn't have a hard time finding an offer and trusted seller. Now I feel addicted to trading, want to start my career here as a bitcoin trader. I definitely suggest Paxful! Thumbs up!
Hi David. We take disputes seriously and always review evidence from both sides before making a decision. If you believe there was an issue with your trade, please reach out at support.paxful.com, and we’ll be happy to take another look.