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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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This company is stealing from consumers this place should be shut down. Placed order for pjs they were quick to take your money but you won't receive your goods. Buyer beware
I ordered some cute Christmas Pijamas Quick but once I have discovered they weren't arrive in time I had to cancel the order. After a few emails I got my total refund. Thank you
I almost fell off my chair when I opened up 1 of my 11 packages of
Family PJ's and found that the cheap felt Christmas stocking was
Covering an iron on of a BEER MUG and attached by velcro! There are
Almost no words to explain this... other than it is the tackiest excuse
For any article of clothing I've ever seen. I can just see it now...
"Grammy, why is there beer on my pj's?" I have emailed this company 5
Times and was on hold for 15 minutes before the recording said to leave a
Message for call back. THEN it says the mailbox is full and cannot
Accept any more messages. There goes $100 -- out the window. DO NOT DO
BUSINESS WITH THIS COMPANY.
Hi,
We're sorry to hear about how the issue you've encountered with the items you received, prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email to [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.
I placed an order 7 days ago. It still says processing. I have not been able to call, leave a message and they have not returned my email. DO NOT order from this PatPat Web site.
Hi,
We're sorry to hear about how the issue you've encountered in receiving an update on your order, prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email to [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.
I placed an order over the Black Friday sale and once I realized it wouldn't arrive on time I sent a request to cancel. There was no response (and to this date I still have not received a response to this request!) I submitted another email asking about the status of my order as it had been over a week and was still "processing". I received an immediate response with a generic note "due to heavy traffic on our site blah blah blah" - I responded to this email and AGAIN did not receive a response. I have since then sent 2 more emails with requests to cancel my order that is still "processing" and have not received any responses. I called yesterday and sat through the awful hold (2 seconds of music and the annoying "please email" repeating) only to be put through FINALLY to a voice mailbox that was full and then the phone hung up. Today I have sent yet another email to request my order be cancelled and I am sure I will not here from them again. My next step will be report them as fraud as should anyone else who is having this terrible of a time.
Hi,
We're sorry to hear about how the issue you've encountered in receiving an update on your order, prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email to [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.
Pat Pat has good customer service. They were able to answer any questions I had. I would definitely recommend to trust this site for shopping.
We hired Pat Pichayan as our lawyer when we sold our house in New York recently.
Pat explained the entire process very clearly to us and worked very closely at all times.
Whenever we had a question Pat was always available to answer in a timely manner
His knowledge, professionalism and experience will be very useful to anyone who is looking for a very good lawyer.
Buyers beware! This place is a joke! I wish I would have read the reviews first. I have a couple of items I need to return. First you only get 14 days from delivery to return an item. However, there is no pre-printed label provided. In addition, you don't know what address to return the items to. You have to contact PatPat via phone or email for a RAN authorization number. I have been trying for days now to get them on the phone and have sent several emails requesting this information. All I want to know is where do I return my package so I can mail it back. My packing slip has a California address but does not say it is for returns. My original package has a label from New York. This is the most unprofessional way of having customers return an item. I have never had this issue with any other retailer no matter the size of the company. I feel this is a stall tactic to make sure you are unable to return an item within the time line. Also, all the clothing sizing are so off and do not fit true to size that is the reason for my returns.
Hi,
We understand your disappointment with PatPat and we agree that this needs to be addressed.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly so we would like ask for the opportunity to resolve this issue immediately.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation.
Please send us an email to [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.
I ordered a 3 to 6 month onesie and with other matching PJ's for my family. They did take 2 weeks to arrive, which was fine as I had planned ahead. However they sent me a onesie with a 6 month tag on it. When I emailed them to complain they took forever to respond. They then finally asked me to send them pictures of the product and the tag, which i did. They then sent me the following response. 'As we have checked, we have sent you the correct size. Please refer to the PatPat size tag as the sizes sewn on the items are the equivalent size from the supplies' Like what the hell? A 3 month old baby is a 3 month old baby! It's not like the sizing is different country to country. You basically took a 6 month onesie and stuck your own sticker on it that said 3 to 6 months. So i figure hey, if i order a 0 to 3 months one, maybe they will send me a 3 to 6 month size? Oh no can't do that, now they don't allow exchanges. They will let me keep the items and offer me a 50% refund and a 15% coupon for future purchases. Umm what part of MATCHING PJ'S do they not understand. Like they market these specific products, but can't fulfil it. If i want to return for a full refund, I have to pay the shipping back to china. Ok, how can I even trust that I ship these back that I will get my money back? The solution to the issue is REAL EASY. Send me a realistic size for a 3 to 6 month old, pay for me to ship back the mistake you made. See easy. Apparently not.
Hi,
We understand your disappointment with PatPat and we agree that this needs to be addressed.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly so we would like ask for the opportunity to resolve this issue immediately.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation.
Please send us an email to [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.
I ordered matching Christmas pajamas for my family and the set for me arrived and it wasn't what I anticipated. I reached out to customer service and they were more than accommodating and great customer service.
Also my families pjs weren't great! Will order from pat pat again!
I've placed an order over a month ago. Received an email with my tracking number. The number doesn't exist on any of the tracking websites. Called them, mailbox is supposedly full can't leave a message. Emailed their customer service and received a failure to deliver response. Email doesn't work, phone doesn't work. They stole my money! Don't let them rob you, do not buy anything from them!
Hi,
We're sorry to hear about how the issue you've experienced in getting an update on your order, prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email to [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.
Hi there,
I didn't receive my order and courier tracking status is showing as delivered. I am very disappointed, this is very first time happened in my life. Can you please help me to get my order. I have been waiting for the order for 1 week to take a gift to overseas.
Thanks,
Mary
Hi,
We're sorry to hear about how the issue you've experienced in receiving your order, prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email to [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.
I ordered what appeared to be a cute pink jacket to wear to my daughter's baby shower. Good thing I had a backup plan. Delivery was slow and when the jacket finally arrived, it barely resembled the picture. The fabric was cheap, not constructed as pictured and was not true to size.Won't even attempt to return it because I refuse to pay for shipping again.
This will be my first and last order with PatPat.
Hi,
We understand your disappointment with PatPat and we agree that this needs to be addressed.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly so we would like ask for the opportunity to resolve this issue immediately.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation.
Please send us an email to [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.
I ordered matching outfits for my flower girls & a week before my wedding I emailed their customer service asking about my order and shipping. They replied they had a back log of orders and would not be sending me the outfits. A WEEK BEFORE MY WEDDING! Then instead of offering other outfits that could get to me on time, they offered a 20% refund. So they kept my money and I never received anything for my flower girls.
They have no business communication and no ways of handling money or customers.
Hi,
We understand your disappointment with PatPat and we agree that this needs to be addressed.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly so we would like ask for the opportunity to resolve this issue immediately.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation.
Please send us an email to [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.
I ordered 5 little girl dresses for two of my granddaughters. 2 sets were matching 1 set ivory and the other pink. It took over a month to receive the order from CHINA. When the order arrived there was one dress missing and a dress I never ordered. One of the dresses was missing was missing the attachable bow. The small pin to hold the dress was glued to the bow of the other two dresses. The sequences from one dress is falling off. The thread from the same dress is fraying at the bottom. Still waiting to hear from the seller through Paypal. NEVER AGAIN, CHINA, UNBELIVABLE.
Hi,
We understand your disappointment with PatPat and we agree that this needs to be addressed.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly so we would like ask for the opportunity to resolve this issue immediately.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation.
Please send us an email to [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.
I ordered matching pj's last year went relatively smooth. This year I ordered in Sept my order arrived in New York and hasn't moved in over 12 days. I emailed them they finally realize the order is lost. They sent the 1st email to confirm my address, 2nd email confirm sizes, 3rd email asking do I want regular shipping or express shipping now 4th email this morning to confirm whether I want them to resend my order. What next? I will probably have to verify everything all over again day 5 of me just wanting them to send me my order that I paid for!
Hi,
We understand your disappointment with PatPat and we agree that this needs to be addressed.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly so we would like ask for the opportunity to resolve this issue immediately.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation.
Please send us an email to [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.
I ordered newborn clothing and was given a 5 to 7 business day for my order to arrive. I ordered on October 14th it is now October 26 and my order hasn't even arrived to FedEx yet. By the time I get this order it is very likely that the newborn clothing will be to small for the baby they were ordered for. Bottom line, no matter how good the prices are if you can't use the product it's a huge waste of time and money.
Hi,
Please note that our processing time used to take within 5-25 business days but it may take Shorter or longer depending on the availability of the items. Don't worry as we've improved this to our current 1-2 days processing time. This information may also be reviewed on our website FAQ: https://www.patpat.com/delivery.
We do hope you'll give us another chance as we're always working to improve our services and we're confident that you'll be pleasantly surprised with how fast your next order reaches you.
We understand your disappointment with PatPat and we agree that this is not admissible. It is imperative for us that the smallest complaints are handled properly. We would like ask for the opportunity to resolve this issue. Please send us an email to [email protected] at your earliest convenience quoting this review so we can help you.
This website is a lie. Marketing tricks galore... They have 168 Better Business Bureau complaints that I wish I had seen before I ordered. This is all cheap apparel/jewelry that is dressed up with a decent website and fuzzy images that don't represent what you actually get. BEWARE - I would not waste your time (30 day shipping) or money (no paid returns).
Trust me, I have no problem wearing cheaper clothing and understand "getting what you pay for." But what I received is unwearable. So see through, and completely different fabrics and patterns than shown.
Hi,
We understand your disappointment with PatPat and we agree that this needs to be addressed.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly so we would like ask for the opportunity to resolve this issue immediately.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation.
Please send us an email to [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.
I was taken back by the quality of the merchandise I purchased. Also any questions or concerns was answered and resolved within 24 hours. Thanks Marc.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We're sorry to hear about how the issue you've encountered in receiving an update on your order, prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email to [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.