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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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This was my first time shopping clothing online, always had my reservations, but I saw so many positive reviews that I went for it.
Unfortunately, there were some issues wirth the first payment method: debit card. I tried again, same result.
So I sent an email and almost forgot about it, I thought is was going to be one of those emails that nobody cares to read. But I was wrong, very wrong!
I received a detailed email explaining that they were trying to work on the issue and suggested to use PayPal as a payment method. I was genuinely surprised and happy to be taken into consideration. The issue is now resolved, so currently waiting for the items to arrive.
Thank you, Patpat. And most importantly, thank you Al Gregg. Your job isn't easy (who wants to read emails from unhappy customers?) yet you're really good at it. I really appreciate it.
I placed an order with PatPat on feb 28 and around March 20 I realized my package never came. I contacted customer service and had the pleasure of speaking with Jimmy J. He was able to help me locate my package which was actually delivered March 7 to the wrong unit number by usps. I was really satisfied with how quick the response from Jimmy was and how helpful he was in ensuring my package got to me. Once I got it the items fits perfectly and were super cute. I will Be ordering again very soon.
The customer service representative I was in contact with, Ham, was so helpful and kind! Thanks! Love this company and their products.
The customer service was very generous, respectful, and patient with me.The rep took time to help me step by step for ordering different items.
Very nice fabric, pretty bright colours and excellent service. Thank you Patpat! I will make more purchases for sure!
Outstanding, high quality clothing, prices are perfect, outstanding customer service. I love this company! Beautiful colors, patterns and quality of material..
I had a problem with my fidelity points and they solved it in just one day! They also have good products. I like them a lot!
I purchased 3 bathing suits for my daughter and I, two fit and one did not. They're very helpful in helping me fix the problem.
Great quality products and customer service! I'm definitely buying again. I bought a swimsuit and it fit perfectly and it's true to size.
Very nice products for the whole family. Very efficient and kind customer service. I ordered a size that was not good for my baby and they solved the problem in a few days. I recommend this site.
Complicated to me cause i live in France, but the customer service knew be effective to help me to have satisfaction.
Customer service was great and responsive and solved all issues. Swimsuits are the cutest as well as the other clothes for the kids. Wonderful!
Beautiful and special products, beautiful fabrics, excellent customer service. I highly recommend this website that I used both for purchases for my baby and for me.
PatPat offers incredible selections for the whole family to choose from. Thanks PatPat for making my matching swim suit dreams come true!
I had issues with getting the order delivered bit late so I requested for return. Customer service was quick and provided very good options of retaining the product and provided full refund as store credit. Appreciate their understanding of the customer concerns and immediate resolution
Great experience. There is a fast shipping and I you have a problem with size they help you nicely!
I've been really pleased with the PJs I've ordered in the past from PatPat but not so much with my recent maternity tops (quality/colour). Having said that l, the customer service and credit application (my choice rather than a refund) was really good once I let them know I was unhappy.
Long delays in shipping, cheap crappy clothing, customer service couldn't tell me when my items would ship. Some items listed as 100% cotton which is 100% lies!
Thank you for my pat pat items, everything looks great! The only issue is I received is a couple items out the 5 fits I order were not correct. I called c. S and was able to talk to someone right away, Josh was able to help me out and get everything handle. My order has been expedited and I can't wait to receive them, thanks for the keeps and discount. You're awesome!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We're sorry to hear about how the delay you experienced in receiving your order and the issue you've encountered with the items you received, prevented you from getting the best experience in shopping with us.
You may review our Return and Exchange Policy here, under RETURNS & EXCHANGES:
https://www.patpat.com/faq
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email to [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.