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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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I ordered some items from pat pat and unfortunately some didn't fit and the customer service was impeccable! I read some previous and reviews so I was nervous after purchasing but they emailed me back right away and made processing the return and getting money back so quick and easy. For the hassle they even told me to keep the items but I will still try to send back as I don't want them to go to waste.
I got a few swim suits that did not fit for my daughter and I and asked to return them. Though I did not get my money back, the customer service was kind to allow me to keep the items (which I am giving as a gift) and gave me account credit to get new articles. The emailing back and forth took a bit, but at the end of the day they were very kind and understanding of my situation.
Jimmy was absolutely fantastic, prompt assistance, helped continuously and made exchanging / sorting out issues so easy!
Thank you for the great service!
I appreciate all the hard work!
I highly recommend Patpat! Customer service is a pleasure to work with and I have been pleased with there products
Melvin helped me with any issue immediately. He was very helpful and solved any problems. I will further order at patpat and recommend it.
Kristoffer was extremely helpful and professional resolving the issue with immediate effect. I highly recommend patpat to all of my friends and family
Be warned: despite the only info on the site saying they are in California, everything ships from China. I was in desperate need of nursing tops and dresses, and PatPat seemed to have several cute options at a great price, so I took a gamble. Unfortunately I was disappointed when of 9 items ordered, only 1 was remotely usable due to poor quality and weird fit. Rather than letting me return the items for a full refund, they insisted that they didn't want me to incur the return shipping costs and told me I could keep all of the items and they would issue a 50% refund. Lesson learned - I will not order again. Customer service was friendly enough, so they get 2 stars.
Amazing, helpful staff! Always willing to accommodate and willing to provide the most efficient customer service.
My swimsuits fit great! I ordered a XL. The men's sizes run rather small though, I ordered an XL for my boyfriend however, I had to return my his trunks, definitely upsize if you have thick thighs lol. Kristoffer was very helpful in my return process. Great customer service!
I was under the impression that I'd have to return my clothes and was happy the representative gave me the option to exchange with no added work on my part.
Rhea B. Is an amazing customer representative. Resolved the concern in timely manner.
Will Order here again.
I had a small problem with one of my orders, and they reacted fast and helped me.
I have not received the clothes yet, but the other times I ordered sth, the quality was good enough. I recommend Patpat to my friends.
I love the clothes and customer service is awesome! They responded quickly and left easy directions on how to handle my issue. Thank you!
Wow what an incredible customer service department. I received my items and they were way smaller than expected. Patpat was friendly, understanding and corrected the issue in minutes. The new sizes will be mailed to me. So hassle free! Thank you so much. Can't wait to keep buying matching outfits for my family!
I love shopping at PatPat for my son's clothes. The styles are unique and adorable. However; I rated 4 instead of 5 stars because the sizes are unpredictable. They come larger than expected but he eventually grows into them.
Thank you Hazel J for guiding me through my refund. You've been very helpful and supportive, I will certainly purchase again from the PatPat website.
Hazel j was very helpful - sorted my issue out promtly and to my satisfaction. Delivery takes a while so dont order the week you need it!
I ordered from them over a week ago. It is now the two week mark and my order is sitting in California and it has been since March 15. That is ridiculous! This site needs to be shut down immediately! Customers service sucks! I had to email them THREE times within a week before I even got a response! Just to be met with "why do you want a refund". BECAUSE! Obviously y'all don't have y'all sh*t together. I am overly pissed.
Hi,
We're sorry to hear about how the delay you've experienced in receiving an update on your order, prevented you from getting the best experience in shopping with us.
Should you wish to get more information on the Processing and Delivery Time frames for your specific location, kindly refer to this link:
FAQ: https://www.patpat.com/delivery.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email to [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.
Last year we ordered some Christmas costumes and paid extra money for expedited shipping. The costumes never came. After a series of follow up and automated email responses, the costumes came 1 week after new year. Lol who needs Santa Costume after that? I really regret buying from this site. We even got fooled on joining the #patpat2018 photo contest, a marketing ploy to advertise their poor products via facebook. They said we won but when we followed up our prize, we received a tons of automated email response. Now i have to message each and everyone who liked & shared my patpat pictures that we fell in a bogus marketing scam.
Hi,
We understand your disappointment with PatPat and we agree that this needs to be addressed.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly so we would like ask for the opportunity to resolve this issue immediately.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation.
Please send us an email to [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We're sorry to hear about how the issue you've encountered with the items you received and in returning them, prevented you from getting the best experience in shopping with us.
You may review our Return and Exchange Policy here, under RETURNS & EXCHANGES:
https://www.patpat.com/faq
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email to [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.