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PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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My dress was So comfy and fit perfectly. I will be ordering again. I wore this dress in the 4th and will wear on Memorial Day as well.
The enjoy patpat's website. It is easy to use. Customer service in funominal. They respond to emails quickly and provide the actual information I am requesting.
Patpat provides excellent customer service. Every email I sent I received a prompt response and all my questions were answered satisfactorily.
I DONT UNDERSTAND WHY PEOPLE HAVE WRITTEN ANY NEGATIVE FEEDBACK FOR THIS SITE. THE CUSTOMER SERVICE IS PROMPT AND INCREDIBLE. THE PRODUCTS ARE FANTASTIC. I WILL SHOP ON THIS SITE WITHOUT HESITATION TIME AND TIME AGAIN. GREAT EXPERIENCE
They have quick response but not flexibility in changing the order. But over all they have good customer service team
I received a bathing suit with messed up stitching and some sizes were not fitting correcting. Customer service was great and fixed my order and is sending replacement at no cost. Thank you pat pat.
I was trying to place an order and was having trouble. I sent an email regarding my issue, and they responded and was more than willing to help.
I received the wrong item in my shipment. I requested a store credit to purchase something different. My issue was resolved quickly and without hesitation.
Two items were too small and the Pat Pat Service solved my Problem in a great way! I will buy again and I can recommend Pat Pat! I love to buy these cute dresses for my daughter!
Well i love patpat product, their product are great quality, cute and up to date. Once i got trouble with my purchase, patpat's CS named Jimmy help me with patience. He give me thw best solution for my trouble. Definitely recommended app.
Love the swimsuits good quality awesome for mommy and me and matching outfits that's all I've bought from them I don't know how clothes is
I had to deal with Trisha from customer service, she is excellent, she does all her power to please the customers, I give her 100 score, I am very happy with her service. Thank you Trisha for such a good service
I had a very good expirence with the customer service team! If something isnt 100% the way it should be they do what they can to make it perfect! I am extremely impressed!
I ordered hesitantly on a few swim suits but was very satisfied with the womens/girls matching ones. The mens/ boys were pretty short but customer service was great!
Customer service went above and beyond to fix my minor issue, they were quick with their responses, and the products are great. Will definitely be ordering again!
The order did take a while considering i asked for Express Shipping.The experience was still great and i love all my product. The two items i couldn't fit, Melvin credited my account for them and handled my retrun very fast!
I had ordered a couple of bathing suits that ended up not fitting. Kristoffer (hoping that's the name) helped with the return & getting me all squared away. I was surprised with how easy the return was & how prompt their team was to respond. I did keep a two piece outfit that I had ordered for myself, and the dresses for my daughters. I like how quick they are to ship, and that it's not coming from another country so you're not waiting 4 weeks to get your items. Very pleased with patpat
I ordered 4 little outfits for my granddaughter. All the same size, one, however ran much smaller than the other three. When I emailed, he immediately returned my email, with a very acceptable solution. Thank you Kristoffer.
I am a first timer user to PatPat, but I put my guts to buy items right away just because I have put my trust to this since beginning just because all the information that caught me to curiosity is already there.
This is my first time shopping at Patpat, got the wrong size of 1 of my items and contacted their customer service. Ham quickly responsed and fixed my problem with flexible options that I couldn't be happier.
Thanks Ham.
Definitely recommend Patpat to everyone.
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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