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PatPat

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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PatPat Reviews Summary

PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.

service
2,370
value
2,330
shipping
2,331
returns
1,977
quality
2,269

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
Follow Maggie T.
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Besides from the cute outfits there staff are friendly & polite in resolving issues. Hazel J was able to assist me within a timely manner & did so with such outstanding customer service.

Date of experience: April 2, 2019
Australia
1 review
0 helpful votes
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Beautiful one piece
April 2, 2019

A 1 piece in pink, spots in white, long sleeves, white like Peter Pan collar. Made with very good quality material for our winter months ahead.

Date of experience: April 2, 2019
Florida
1 review
0 helpful votes
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Love it!
April 2, 2019

Love the swimsuits they have! Great Customer Service!
Definitely recommended!
I received a wrong size and even though, they contact me very quickly and kind! Thank you for such amazing job!

Date of experience: April 2, 2019
Utah
1 review
0 helpful votes
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The customer service team took care of the concern quickly and efficiently. Their goal was to help me find a solution that I was comfortable with and they did.

Date of experience: April 2, 2019
Washington
1 review
0 helpful votes
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As usual this company has had outstanding customer service, no matter how small of the issue is! I will continue to recommend them to anyone who is interested in their clothes! Which are super cute by the way!

Date of experience: April 1, 2019
California
1 review
0 helpful votes
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I had a issue with my order and I received excellent service in a timely manner to resolve my issue. Thank you Josh for helping me. I will definitely be shopping with PatPat in the near future.

Date of experience: April 1, 2019
Canada
1 review
0 helpful votes
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This is my 4th time ordering and with good reason! PatPat has amazing customer service first of all. I had an issue with sizing etc and they fixed it fast! This is why I keep ordering from this company! The clothes are Soo cute. My daughters get compliments everywhere we go! The prices are amazing! I shop here with each season change. Pablito was the person I was dealing with and he made it so easy and favourable with the resolution. Love love love this company!

Date of experience: April 1, 2019
California
1 review
0 helpful votes
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My order did not fit at all and they gave me several options to get new clothing or return what I bought! I will definitely keep shopping here.

Date of experience: April 1, 2019
Texas
1 review
0 helpful votes
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Amazing.
April 2, 2019

I love this site. The clothes are so cute and they have sonething for everyone, for such a great price. My daughter absolutley loves the cute dresses! I defintley plan on getting everyone matching jammies for christmas!

Date of experience: April 1, 2019
Virginia
1 review
1 helpful vote
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I love the clothes, shipping is taking a little long but it's worth the wait! Expediting my order helped a lot. I will definitely continue to shop on patpat.

Date of experience: April 1, 2019
Slovakia
1 review
0 helpful votes
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I am satisfied with fast and great communication with support service. Ham is great. This person was help to me solve my problem with goods reclaim. Good experience.

Date of experience: April 1, 2019
Italy
1 review
0 helpful votes
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Ottimo
April 1, 2019

Ho fatto diversi ordini e mi sono trovata bene. Ho acquistato particolari vestiti per la mia piccolina e in caso di problemi puoi decidere se avere un buono da spendere sul sito, farteli rispedire o fare il reso a tue spese.

Date of experience: April 1, 2019
Colorado
1 review
0 helpful votes
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I ordered a family matching swimsuit set from PatPat. When it arrived, the swimsuits didn't fit the best, so I went to return them. The service was great at helping me by giving me multiple options for my return. They responded within 24 hours every time and helped me get the items I wanted!

Date of experience: April 1, 2019
North Carolina
1 review
0 helpful votes
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When I was not able to apply my coupon and I made a typo on my email account, CustomerCare was able to resolve this via email very quickly. They issued a coupon refund and fixed my account info.

Date of experience: April 1, 2019
Pennsylvania
1 review
0 helpful votes
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Great service
March 31, 2019

Good quality items. Quick to resolve any issues I had with my order. Quicker shipping than I anticipated!

Date of experience: March 31, 2019
Nevada
1 review
0 helpful votes
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The outfits I purchased are adorable but unfortunately didn't fit. Melvin assisted me with my return and was very polite and efficient. I received a choice of store credit without having to return the items or a return. I chose the store credit and look forward to buying more of their adorable clothes!

Date of experience: March 31, 2019
GB
1 review
1 helpful vote
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Hi, I have purchased some clothes from patpat, both for toddlers and for myself.
Love the matching section.

Good quality.

Date of experience: March 31, 2019
Indiana
1 review
0 helpful votes
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Aweeome!
March 31, 2019

At first my dress was too big and Patpats GREAT customer service team solved it right away! I love the dress and my littles rompers! The material is amazing quality! I also got a t shirt which I love so much; the material used is such a cool material and will last forver! I will definitely be ordering from them again very soon!

Date of experience: March 31, 2019
Indiana
2 reviews
0 helpful votes
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Ordered a size 2 year navy dress and the bottom is navy and orange but the top is black. Still a pretty dress but doesn't match the one my wife already has which is the whole point we ordered.

Date of experience: March 31, 2019
PatPat .. PatPat Rep
over a year old

Hi,

We're sorry to hear about how the issue you've encountered with the items you received, prevented you from getting the best experience in shopping with us.

You may review our Return and Exchange Policy here, under RETURNS & EXCHANGES:
https://www.patpat.com/faq

Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.

If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.

Please send us an email to [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.

Hong Kong
1 review
0 helpful votes
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Great variety of baby clothes and accessories in good quality. Good customer service which can solve my problem instantly. Highly recommended!

Date of experience: March 31, 2019

From the business

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patpat.com
Mountain View, CA, United States
+3377
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