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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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Service was fast and efficient, the customer service respresentative helped me so much and solved my problem super fast! I would record this company for anyone looking for something to do with their family.
I needed to return two items past the 14 day deadline, but customer service representative HAZEL B. Was very accommodating! She refunded the money for the items without even having to send them back! Overall, pleased with my experience.
One of my items was missing and one item was too small. I contacted customer service and they were very prompt in their response. They sent the missing item and offered to send the larger size compliments of them. Very nice experience overall.
I ordered 4 outfits for my niece in the beginning of March. It's April and I haven't received my order. The tracking number provided only directs me to a sleeping baby. I contacted customer service and am still waiting on a response. VERY DISAPPOINTED.
After receiving my clothing in the wrong size I contacted customer support via email. They responded within 24 hours and made sure that my needs we're met.
Quick at responding and resolving any issues or answering any questions. Highly recommend and would order with them again.
I've had great experiences with patpat and their customer service team! Not too long for shipping, good products, packaged well and if you need a new size or refund it is offered! Would definitely recommend even though it can be pricey
I wanted to change my order and the service that I have received for this, has been great. They have canceled the first order and I received credit for a new order. Their response by mail has been really quick
Why are all the reviews on the customer service? I ordered a dress for my granddaughter. I am still waiting on it. I click the tracking and I get shhhh... baby is resting? I want to know where the dress is. I order stuff from China and get it quicker than this. Frustrated! I need this dress in one more week!
Hi,
We're sorry to hear about how the delay you've experienced in receiving an update on your order, prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email to [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.
The customers support was superior! I had some issues with sizing but the team offered many options to choose from until I was satisfied with the result. Great experience!
My dress was too small and they shipped me a size larger complementary. I can't believe they've been such a wonderful company to work with. Thank you PatPat for your wonderful customer service! I will absolutely order from PatPat again!
Good after sale service, very helpful. A great company with great products. I reccommend this company.
I have ordered 2 dresses for my baby on March 21st. I didn't get any update regarding my order even after 6 days. I had to contact the customer care which costs 16rs /minute (usually all e-commerce website provide toll free number s). Finally they had sent me an email saying that your order got shipped. Thats it. After that no updates. I contacted the customer care again and got reply that it has reached Mumbai and they promised me to send an email of the local delivery service which didn't happen. Tried customer care many times after that. Did not get any response. Now I am not able to cancel the item too. I placed order for my kid's birthday.It was so disappointing as I was a new customer to this app. I would highly not recommend it in anyway.In short
I lost my money
Didn't get the package
Lost my time on this.
Hi,
We're sorry to hear about how the delay you've experienced in receiving an update on your order, prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email to [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.
Customer service was very helpful regarding my items purchased. They are also pompt with communication- responding back to my email in a timely manner and was also very understanding with my situation.
Got me and my kids matching swimsuits and we love them, also the staffing of Pat Pat are very nice and helpful.
Great options, especially for families looking for matching outfits! I have ordered several cute outfits for my daughter here.
They were very response to their emails when I had an issue with a coupon code. They were able to get to me with 24 hrs which I really appreciated. I haven't gotten the merchandise yet but I am hoping to get them soon I am very excited to see the quality since this is my first time buying from patpat.
Very helpful and fast service, very responsive when needed help with my order. The order came on time and wrapped up in a nice way.
Went above and beyond my expectations as a company. Outstanding customer service. Thank you so much!
Patpat has awesome family matching outfits, especially love their swimsuit selection. I placed my order for swimsuits but I feel they run small, ordered a 3t for my daughter who currently wears a 2t clothing and it was just way too tight. Contacted customer service and they were amazing at processing my return giving me various options. I will definitely be shopping patpat again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We're sorry to hear about how the delay you've experienced in receiving an update on your order, prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email to [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.