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PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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Felix in the customer service department was so helpful when I needed to make an exchange due to a size issue. His responses were prompt and got me what I needed.
Customer service got back to me very fast and they handled the return very well. They credited me and I just picked something new.
Nice clothes. Most of the items matched the picture. Customer service was helpful for any problems I had.
My customer service rep's name was Felix and he did an amazing job with responding to my emails & reaching a solution!
Great customer service. This company is very responsive to customer concerns. I am happy to shop with this company.
Customer service answered all my questions quickly and kindly. They ensured my questions were answered and I was giving options to allow me to choose how to proceed. I appreciated how they explained the situation on their end, instead of just telling me something was backordered.
So excited to start wearing matching dresses with my daughter!
Great site for shopping. Reasonable and affordable prices. Customer service Rep Josh was excellent in resolving my issues. Will be shopping at this site very soon
Love all their inventory and how often they get new things. If I ever have a problem, they always help me quickly.
Josh was very helpful in resolving my issue with a color mix up and everything got taken care of very quickly. Pleasant experience.
Good price, especially the shipping! Lovely shopping interface that simple and clear, making it easy to browse. Helpful and fast customer service when contacted through email. When recieved items. They are very nicely packaged individually in their own ziplock bags. Very classy
This company went above and beyond my expectations! They have great quality but the customer service is where it's at! Prices you can't beat! I will definitely be buying Way more from them! Wish every company was like them!
I'm very impressed with the customer service provided. Pablito went above and beyond to help. I'm still looking for the perfect items, but I can confidently say that Patpat has gained a customer for life. Highly recommend.
I ordered 4 dresses, 2 for my little lady and 2 for me. One of the dresses was not the fit I wanted and I wanted to return it and the matching kids dress. I was so worried about the return process but they were so helpful and made purchasing clothing online a more enjoyable experience. They were quick to answer questions and concerns via email.
I had an issue with a product and they responded quickly and resolved it. I have a credit to their site and will shop there again.
I love this website! They have the cutest clothes. Sizes are accurate. Also they respond quickly through email if you have any questions or concerns.
The custumer services was so good, they resolve the trouble and was every think ok, i will purchase again in pat pat.
Adorable clothes, great prices, and awesome customer service! I will definitely keep shopping here and tell other moms about the site as well :)
Excellent customer service. My items didnt fit and they went above and beyond to ensure I was satisfied!
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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