On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
We monitor reviews for authenticity
The best website ever We really love the quality and the service is very good service i recommend it to everyone try it and you won't regret it
I received my order later than I needed it. I requested a refund and received an email in a timely manner. My issue was resolved and Felix handled everything going above my expectations. The customer service definitely made my experience better after my order not arriving in time.
Very satisfied by the attention received. Fast and successful.
Me gustaria que tubieran atención en español, ya que no domino el ingles y me hubiera facilitado mucho mas el contacto. Pero aun asi me han ayudado perfectamente y han sido muy rapidos.
Gracias! Good job!
Reply quick and well solve the issue, very quick reply in email, and try to solve my problems, also fix the problems, I will buy again
I got 4 different bathing suits and 3 of each of those bathing suits for me my husband and daughter. Took about 3 weeks to come in and they were great material and fit perfect. However one of the bathing suits were wrong they sent little boy swim trunks instead of my daughters bodysuit. I contacted customer service multiple times and they finally got back to me and they were nothing but helpful and will be sending me my correct item that I paid for. If I gave any critique it would to have customer service over the phone and not just email. But that's just my preference. Great all around though!
I ordered 3 pj's a like for me and my family, me loved them, good quality.
Definitely buying again, order arrived within 20 days!
I had some problems with order but staff give me back 50% of money. I'd appreciate it. I hope to buy another time on pat pat
I love the variety of options in apparel, I especially purchased more than once on pat pat because of the matching mommy and me outfits which are priced very well, thank you Pat Pat will make this store my regular go to store online
Solo he echo una orden, pero me encanto mi compra por eso hare una segunda.
Todo muy bonito y muy accecible muchas gracias
I had a mistake in the sizing of the items I ordered. After following the directions online, I was emailed by the company. The rep, Al, that I have been working with has been great. We have been in contact daily to fix the mistake. He wants to make it a great experience which he is. He was very helpful which is always amazing.
After making a mistake With my order I emailed them and they got back to me the next day the customer service is very good I will definitely be ordering from them again
After making a mistake when ordering, I contacted the customer service team who were incredible at sorting out the problem. They were quick to reply and sort everything out. I will definitely be ordering from them again.
The customer service was awesome and super helpful! I'll be back to buy more! They were very quick in response time as well!
Cute online but items don't have same punch once received. Could be better quality but not terrible.
Hi,
We're sorry to hear about how the issue you've encountered with the items you received, prevented you from getting the best experience in shopping with us.
You may review our Return and Exchange Policy here:
https://www.patpat.com/article/help/Refund,-Returns-And-Exchanges/Returning-Items/252
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I had a good experience with Pat Pat even though I must admit the items took a while to come to me! The clothes are amazing!
The shipping was fast, quality is good, but the sizing is a bit off, it appears a little too big for what I ordered. Still, since kids grow fast, I believe mine will grow into it quickly. Better a little big than too small. :)
Thank you for your prompt reply Ms. Hazel.
A very professional and humble customer service
Extremely satisfying service.
Customer service did a great job with refunding the items that did not fit. The items were nice but sizing was off.
Me gusta mucho comprar en pat Pat, además la atención al cliente es siempre muy amable y rápida. Siempre me solucionan los problemas a la mayor brevedad.
From the business
Let's Connect: Twitter: https://twitter.com/patpatshopping Instagram: https://instagram.com/patpatshopping/ Pinterest: https://www.pinterest.com/patpatshopping/ Google+: https://plus.google.com/+Patpatapp/posts
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Kids Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for shopping with PatPat.
We appreciate the time you’ve taken to share what you’ve experienced.
Should there be anything more we could do to make your experience perfect, please don’t hesitate to let us know.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.
Kindly send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.