Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of PatPat

PatPat

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate PatPat?
grey stargrey stargrey stargrey stargrey star

PatPat Reviews Summary

PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.

service
2,370
value
2,330
shipping
2,331
returns
1,977
quality
2,269

We monitor reviews for authenticity

Ohio
1 review
1 helpful vote
Follow Susan W.
Unfollow Susan W.
Share Review
Report Review

Customer service
April 11, 2019

I was having trouble resolving an issue I had with my order and the gentleman that I spoke to was very polite and very helpful. He was able to rectify the situation for me and even asked if there was anything else he could do for me. More companies need people like him in their CS department.

Date of experience: April 10, 2019
Pennsylvania
1 review
1 helpful vote
Follow Sonaya B.
Unfollow Sonaya B.
Share Review
Report Review

Return
April 11, 2019

I purchased 2 swim trucks for my fiance which we thought Xl would be his size but came to find out we need a bigger size. So I emailed to start the return process. I had a super easy return completed without any hassle. My representative Hazel B was pleasant and friendly and walked me through the process every step of the way by email. She was very attentive and made sure she address any concerns I had. My return was completed in 1 day I am completely happy. Thank you Pat Pat. I definitely will be buying my from them!

Date of experience: April 10, 2019
Australia
1 review
1 helpful vote
Follow Priya d.
Unfollow Priya d.
Share Review
Report Review

Wonderful experience
April 11, 2019

I had a very good experience with patpat service.
They give so many deals and offer
Quality of product is awesome
Delivery in time

Date of experience: April 10, 2019
Washington
1 review
0 helpful votes
Follow Jerzi A.
Unfollow Jerzi A.
Share Review
Report Review

Love
April 10, 2019

They have the cutest mommy and me outfits! Love love love! Have not received my order yet but ordered me and my daughter to matching dresses.

Date of experience: April 10, 2019
New Jersey
1 review
0 helpful votes
Follow Jalisha H.
Unfollow Jalisha H.
Share Review
Report Review

Great look and fit!
April 10, 2019

I absolutely love the outfits that I purchased from PatPat. I love the way she looks in them. I can't wait to take pictures of her!

Date of experience: April 10, 2019
Arkansas
1 review
0 helpful votes
Follow Adia B.
Unfollow Adia B.
Share Review
Report Review

Crisleah wowed me with the customer service at PatPat. This was my first time placing an order, and though the issue was with the shipping company and not with PatPat, they went far above my expectations to make it right! I am blown away and definitely recommending them to all my friends.

Date of experience: April 10, 2019
West Virginia
1 review
1 helpful vote
Follow Angelia K.
Unfollow Angelia K.
Share Review
Report Review

Very satisfied
April 10, 2019

I had an issue with a shipment that was missing a part of a product. I emailed the customer service email and I promptly received a reply and an offer to correct the problem. I am completely satisfied with Patpat and I will order from them again and recommend them to my friends.

Date of experience: April 10, 2019
Egypt
1 review
1 helpful vote
Follow Misho F.
Unfollow Misho F.
Share Review
Report Review

The customer service are quick and useful. Thanks for you all. This dress in photo I hope I can get in my next order

Date of experience: April 10, 2019
Hong Kong
1 review
0 helpful votes
Follow Joanne C.
Unfollow Joanne C.
Share Review
Report Review

Shopping in Pat Pat was truly a happy trip. The website is friendly however the shipping notice could be better and real-time updated instead of going directly to the customer service.

Date of experience: April 9, 2019
Texas
1 review
0 helpful votes
Follow Shaghayegh S.
Unfollow Shaghayegh S.
Share Review
Report Review

After ordering a package, I realized that given the estimated process and shipping time, I can not receive it on time. They were kindly cancel my order with full refund. Keep in mind that order processing can take up to 10 business day, and shipping to US also can take up to 7 business days.

Date of experience: April 9, 2019
Canada
1 review
1 helpful vote
Follow Jenn H.
Unfollow Jenn H.
Share Review
Report Review

I ordered two matching swim suits for my daughter and I. They were great quality for the price. It took about 3 weeks total with standard shipping to ship to Canada including the 5 days to clear customs (no duty costs). The one peice I ordered was too short in the torso which happens a lot with most brands because I'm tall. When I went to return them PatPat responded in under 12 hours. They have me the option to ship it back for a full refund or just keep it and get 100% store credit. Since I'm planning to get bikinis from PatPat anyways I went with the credit. Excited for my bikinis to arrive! I recommend PatPat.

Date of experience: April 9, 2019
Germany
2 reviews
0 helpful votes
Follow Londy M.
Unfollow Londy M.
Share Review
Report Review

I had an issue with the size of some dresses that I ordered and the were always so nice when responding to my emails. They provided 3 different solutions and I choose the best one for me!

Date of experience: April 9, 2019
New York
1 review
1 helpful vote
Follow Mariya V.
Unfollow Mariya V.
Share Review
Report Review

Great prices and good quality items. Had a sizing issue on one item and customer service was great in helping me resolve it!

Date of experience: April 9, 2019
Spain
1 review
0 helpful votes
Follow INES D.
Unfollow INES D.
Share Review
Report Review

I had to return an article and they offer three different solutions, I choose what I wanted. Excelent service! Thank you very much!

Date of experience: April 9, 2019
France
1 review
0 helpful votes
Follow Meilanie D.
Unfollow Meilanie D.
Share Review
Report Review

Hazel J
April 9, 2019

Très réactifs et satisfaisant
Très aimable. Explications très claires.
Super site avec de super produits

Date of experience: April 9, 2019
Rhode Island
1 review
1 helpful vote
Follow Kadischa M.
Unfollow Kadischa M.
Share Review
Report Review

Very good service!
April 9, 2019

The responce from the pat pat service are excelent. I had some problems with the order and they answered me right away! Very friendly They indicated to me that they had already completed the shipment and in effect, I entered the page and I can already see it.

Date of experience: April 9, 2019
New Zealand
2 reviews
0 helpful votes
Follow Grannie F.
Unfollow Grannie F.
Share Review
Report Review

Was really impressed with Ronnie Macalam and his customer service skills. I have had terrible experience with online shopping before, but Ronnie and Patpat have done am excellent job to change my mind. Thank you

Date of experience: April 9, 2019
Connecticut
1 review
1 helpful vote
Follow Bri J.
Unfollow Bri J.
Share Review
Report Review

I never ordered from this site before, so I didn't want to make a large purchase because I was unsure of the site and the quality of clothes. So I just ordered to mommy & me sets for me and my daughter. The clothes arrived within a week. The material and the quality of the dresses were so beautiful. The colors was nice and bright, the stitching perfect and the fit was amazing. Especially the mommy & me watermelon 2 piece outfit, the material of the shirt and skirt was more beautiful than I could have ever imagined. Great first trial, I will definitely be making more purchases in the future.

Date of experience: April 8, 2019
Washington
1 review
0 helpful votes
Follow Cori M.
Unfollow Cori M.
Share Review
Report Review

The quality of the items were as expected, and when I needed to return/exchange sizes. I was impressed at how quickly and proactively things were done. Very good customer service, I will be buying from here again!

Date of experience: April 8, 2019
Louisiana
1 review
0 helpful votes
Follow Olivia D.
Unfollow Olivia D.
Share Review
Report Review

Good Company
April 9, 2019

I've ordered from this company twice so far. The clothes are so cute and really not that expensive either. There clothing does run big. There customer service easy great and easy to communicate with.

Date of experience: April 8, 2019

From the business

Let's Connect: Twitter: https://twitter.com/patpatshopping Instagram: https://instagram.com/patpatshopping/ Pinterest: https://www.pinterest.com/patpatshopping/ Google+: https://plus.google.com/+Patpatapp/posts


patpat.com
Mountain View, CA, United States
+3377
See all photos