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PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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I was having trouble resolving an issue I had with my order and the gentleman that I spoke to was very polite and very helpful. He was able to rectify the situation for me and even asked if there was anything else he could do for me. More companies need people like him in their CS department.
I purchased 2 swim trucks for my fiance which we thought Xl would be his size but came to find out we need a bigger size. So I emailed to start the return process. I had a super easy return completed without any hassle. My representative Hazel B was pleasant and friendly and walked me through the process every step of the way by email. She was very attentive and made sure she address any concerns I had. My return was completed in 1 day I am completely happy. Thank you Pat Pat. I definitely will be buying my from them!
I had a very good experience with patpat service.
They give so many deals and offer
Quality of product is awesome
Delivery in time
I absolutely love the outfits that I purchased from PatPat. I love the way she looks in them. I can't wait to take pictures of her!
Crisleah wowed me with the customer service at PatPat. This was my first time placing an order, and though the issue was with the shipping company and not with PatPat, they went far above my expectations to make it right! I am blown away and definitely recommending them to all my friends.
I had an issue with a shipment that was missing a part of a product. I emailed the customer service email and I promptly received a reply and an offer to correct the problem. I am completely satisfied with Patpat and I will order from them again and recommend them to my friends.
The customer service are quick and useful. Thanks for you all. This dress in photo I hope I can get in my next order
Shopping in Pat Pat was truly a happy trip. The website is friendly however the shipping notice could be better and real-time updated instead of going directly to the customer service.
After ordering a package, I realized that given the estimated process and shipping time, I can not receive it on time. They were kindly cancel my order with full refund. Keep in mind that order processing can take up to 10 business day, and shipping to US also can take up to 7 business days.
I ordered two matching swim suits for my daughter and I. They were great quality for the price. It took about 3 weeks total with standard shipping to ship to Canada including the 5 days to clear customs (no duty costs). The one peice I ordered was too short in the torso which happens a lot with most brands because I'm tall. When I went to return them PatPat responded in under 12 hours. They have me the option to ship it back for a full refund or just keep it and get 100% store credit. Since I'm planning to get bikinis from PatPat anyways I went with the credit. Excited for my bikinis to arrive! I recommend PatPat.
I had an issue with the size of some dresses that I ordered and the were always so nice when responding to my emails. They provided 3 different solutions and I choose the best one for me!
Great prices and good quality items. Had a sizing issue on one item and customer service was great in helping me resolve it!
I had to return an article and they offer three different solutions, I choose what I wanted. Excelent service! Thank you very much!
Très réactifs et satisfaisant
Très aimable. Explications très claires.
Super site avec de super produits
The responce from the pat pat service are excelent. I had some problems with the order and they answered me right away! Very friendly They indicated to me that they had already completed the shipment and in effect, I entered the page and I can already see it.
Was really impressed with Ronnie Macalam and his customer service skills. I have had terrible experience with online shopping before, but Ronnie and Patpat have done am excellent job to change my mind. Thank you
I never ordered from this site before, so I didn't want to make a large purchase because I was unsure of the site and the quality of clothes. So I just ordered to mommy & me sets for me and my daughter. The clothes arrived within a week. The material and the quality of the dresses were so beautiful. The colors was nice and bright, the stitching perfect and the fit was amazing. Especially the mommy & me watermelon 2 piece outfit, the material of the shirt and skirt was more beautiful than I could have ever imagined. Great first trial, I will definitely be making more purchases in the future.
The quality of the items were as expected, and when I needed to return/exchange sizes. I was impressed at how quickly and proactively things were done. Very good customer service, I will be buying from here again!
I've ordered from this company twice so far. The clothes are so cute and really not that expensive either. There clothing does run big. There customer service easy great and easy to communicate with.
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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