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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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I purchased a top from PatPat for myself (I've ordered many times before for my children). The top came and was lovely, great material and design however it did not suit me. I contacted Patpat to request a returns and Hazel J helped me out so much going above and beyond, even giving me a discount code for my next purchase. She has been so helpful even when I couldn't work out how to use the code. Her responses are very quick and efficient. Extremely helpful all the way through. Will definitely be purchasing from Patpat again. Thanks Hazel :)
Excellent service. Very helpful and prompt respond time. Would recommend buying from them and would buy from them again. Loved my dresses. My daughters which i ordered to Mach were to big and the issue was resolved with no issues.
Customer service in patpat is amazing, all the time that I have issues they help me with it. Thanks a lot
Josh was a wonderful representative. I was apprehensive about the website at first but absolutely love it now. He assisted me in placing a new order after mine was cancelled.
Thank you Jimmy for your help, finally i got my money back from more than one and half year... really he is the best
I was recently in the process of moving and my mail was forwarded to my PO box. In that time I had purchased quite a large order through Pat Pat. Unfortunately, I never received that order. I emailed customer service when it said my items were delivered but I hadn't received anything, and they responded immediately and tracked the package. They found it was destroyed by the courier. They offered me a refund, take store credit, or to let me purchase the same items and choose different sizes. They even gave me 20% off the order. I just received all of my new items and I absolutely love every item I bought! I will definitely buy from them again not only because they went out of there way to take care of me but also because I am so in love with the clothes I got! I can not wait to have my little girl wear them!
Matching out fits were a hit! All fit sizes were easy to read size chart and pick sizes. When received they fit perfect. Shipping g easnt an arm and a leg, standard priority mail pricing. Shipped on time, got the items in a week. Didnt have to wait 4 to 6 weeks like some sites I've ordered from. Loved the ease and purchases. Next buy is family matching sets. So excited I can't wait!
Excellent customer service, affordable prices and every piece is adorable. I have already boughten several pieces. I'm in love with patpat.
I got my daughter and I 2 matching dress sets and we love them. They were very affordable yet very well made. I bought a size bigger thinking they ran small but they don't they are true to size! I got my package in a timely manner. It was packaged great each item in it's own zipped pat pat bag. Will definitely be buying more!
Email customer service to report a size error. I was so happy to hear from Ronnie who wanted to send me another item free of charge. Unfortunately the size was not available so Ronnie gave me 50% back and I was able to keep the item. The item will be a gift to someone. This is exceptional service. Pat-Pat has the cutest, well made clothing for children. I was a little skiddish about buying from an unknown designer but I recommend this company 100%. Thanks for making my granddaughter beautiful.
I bought family matching bathing suits and they are super cute. Good quality fabric. They look just like the pictures. No disappointment. I also bought baby clothes and they're true to size and adorable. Thanks PatPat.
Very good and quick customer service! Much appreciated! They sorted out my request very fast without asking me to pay additional money. I would recommend to shop on this website
Lovely baby clothes designs! I just can't stop browsing, Iike everything! Great to see nice boys baby clothes, as they normally have a more limited range.
I ordered several items but unfortunately most of them did not fit because they were larger than I assumed. (I am very petite) However, I received excellent customer care from Rolando. He sent timely and thoughtful responses to my emails and solved my issues with ease.
I ordered 3 items. One of them was not fit to me. Thanks to Hazel J who resolve my problem. I will order again for sure. A great service after purchase is very important.
High quality customer service for a low quality product with misleading sizes. Felix has been a great customer service representative throughout the return process for products I was unsatisfied with. I'm thankful for his timely responses and desire to make things right.
I've placed an order with PatPat and paid an additional $15.00 for the faster shipping 3-5 days. That was on 4-15. My order is still being "processed" according to the tracking link... When trying to contact someone directly, I'm not finding any actual phone number.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We're sorry to hear about how our Processing and Shipping time frames, prevented you from getting the best experience in shopping with us.
Should you wish to get more information on the Processing and Delivery Time frames for your specific location, kindly refer to this link:
FAQ: https://www.patpat.com/delivery.
Should you wish to view your order's current status, kindly refer to this link:
https://www.patpat.com/guest/orderquery
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.