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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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I had an issue with my order cause the wrong size was sent to me. I contacted the customer service and they were quick and nice with their reply. They are sending the correct size at no extra charge and let me keep the big size. Thank you for your quick response. I am happy with how everything was handled.
2 items have been great, 2 items didn't fit, but customer service took great care to give me reasonable options!
I made a mistake in my order and customer service by e-mail was attentive a prompt to help. I was able to cancel the item and got full refund. Happy with the service and would recommend Patpat to others.
I had to contact them to return item for the size was to big. I had a complete response within a week. It's a little long but I wasn't stressed about time.
I love the items I bought from them and they have a great customer support service too!
I can see more orders in the future, for sure!
Es la segunda vez que compro en PAT-PAT y el servicio post venta fué muy satisfactorio.
La ropa de buena calidad, igual a las fotos de la aplicación.
The items I received didn't fit me, despite being my size. Customer service was very helpful in providing resolution.
This company is a scam. They have done everything humanly possible to reject my return. I sent photos, I got a return authorization, I proved I had sent back the clothes, I sent them a tracking number, they still are sending me nonsense emails saying things like they can't view the photos... what? This is a scam. STAY AWAY!
I bought 2 sets of dresses for my 2 daughters and myself. They fit perfectly to size. My oldest daughter was a perfect fit. My younger daughter and myself are shorties, so we had ours taken up a bit. They are super comfortable and fabric is amazing. Very well made. Looking forward to our next purchase.
I ordered two maternity shirts for breast feeding. One is way to big, honestly one of my friends wears large and it was big on her, the other resembles more a medium with short arms and I ordered small... I am a pretty avid online shopper and took the time to read reviews and look at their sizing charts. Unfortunately these did not reflect the actual shirts I received. One shirt had a medium tag on it the other large tag on the colar but they both had small patpat red tags. I was pretty excited about receiving these but their quality and sizing seemed off. When I inquired about the products and their sizing I was told that they would reimburse 50% of the purchase price or that I could pay for shipping to get my full reimbursement. I argued a bit and eventually they reimbursed 100% of the item prices and Didn't request I ship them back. I am giving them a three star because of the hassle, I now have two shirts I cannot wear (thse two shirts were me treating myself to something nice while breast feeding) but at least they were prompt and curtesy at rectifying the situation and eventually seemed to recognize their error.
Quick service, special thanks to jimmy care service who helped me alot with every aspect like changing the adress and lol.
All the products and items having very good quality... I got a very good feedback and appreciation from my friends n relatives for my kids clothes... as they were looking adorable. Thankyou PATPAT
I ordered a dress that was too small and was really impressed with the fast and attentive Customer Service.
Customer service is great. Sizes are pretty accurate. Material is incredibly soft. Definitely will order again.
Very responsive and customer orientated online platform. Great work. Fast reply/ follow up. Really appreciate It.
Ended up with a wrong size nursing shirt, sent an email and with a few emails back and forth, I'm a happy clam! So easy to work with and very pleased with the outcome!
Waiting to see the product so that I could buy more soon for my little one. Great collection and great customer service.
I received items that ended up being a little too small, but I still wanted the items because they were nice! I emailed Pat Pat and worked with Felix to get replacement items and he was great!
Made purchase almost a month ago and still haven't received it... site said USPS have package when indeed they didnt... poor customer service... several emails went out and none answered... dont waste ur time and $$$
Hi,
We're sorry to hear about how the delay you've experienced in receiving an update on your order, prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
This is my first time buying, I did have a question and customer service was quick to respond. I am looking forward to receiving my purchases.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We're sorry to hear about how the issue you've encountered with the items you received and in returning them, prevented you from getting the best experience in shopping with us.
You may review our Return and Exchange Policy here:
https://www.patpat.com/article/help/Refund,-Returns-And-Exchanges/Returning-Items/252
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.