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PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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Trisha was great to communicate with! I unfortunately needed to return a few items because they just didn't fit quite like Ild hoped. She was quick to respond to my emails and work something out. Thank you!
Abdil was very helpful in fixing my problem and I would give more stars if the short time return policy was made more clear somewhere. Either way I thought he was pleasant to work with and easy to communicate with.
I really love Patpat cloths. From family outfit to matchy matchy and from kids todler and baby. 99% patpat is legit when it becomes to selling online. The 1st and 2nd time i order i really fall inlove with that cloths from my baby. Very soft ang hugable..
I'm giving 5 star for a few reasons.
1) the quality of the items I purchased were terrific.
2) the prices are reasonable
3) well there was a mishap with my order.(belt on a dress) I contacted customer service and with a few e-mails back and forth my problem has been resolved. Customer service was amazing!
I love PatPat! They have the best deals and promotions. Sizes aren't always accurate but they have amazing customer service. Abdil was very helpful with my return.
Sizing a little larger than I am use to but quality of product was great. Costumer service was very helpful as well. Over all great experience
I enjoy the variety of clothes. They are practical, priced well and the quality is good.
The company is easy to work with if you need a refund or exchange.
The items themselves are correct, but I was really happy with the customer service. A certain Jimmy helped me a lot, I contacted them because one item was too short, the other had some weird stains on it. They reshipped the two items with correct size, they are just like on the picture.
They were quick to respond and really helpful!
Baught my son a few outfits. Was sceptical of quality but it was actually nice and at good pricing. Customer service was quick and helpful when i had sizing issues with my order. Made sure i was happy in the end
Loved my experience dealing with patpat. Extremely happy customer. Will be recommending to everyone!
To be honest Very good quality But you have to be very careful about the size and excellent customer's service.
I had an issue with a few items that were not what I had expected or where damaged he made sure we came to a very reasonable resolution that made me very happy.
I received excellent customer service from Hazel B. One of the items I received was slightly different than what I expected. Not only I could keep the item, but Hazel offered me 100% credit of the amount purchased which I can use to purchase something else. Thanks Hazel B.
Your efficiency is very high. For me to change the size of the rule, you will help me solve the problem soon. Especially Jam, very patient to help me. I will continue to support your company.
Délais de livraisons plutot rapides et service après-vente réactif
Site à recommander pour de futurs achats
Ordered and the size didn't work out but pat pat did a great job to resolve the issue in a timely manner. I was never left wondering what was going on as someone always responded to my emails and kept me updated. I'm always afraid to order through new websites online but I will def continue shopping now that I know that If something doesn't work out i will be taken care of.
They have the best customer service i have ever seen. I placed an order and wanted to return some of the items, they were very helpful, every days answering to my messages, resolve my concern and i got quickly my refund. And the others itemsi kept were very nice too. Thank u and keep it
Nice clothes that are not found in stores, courteous customer service, I will buy again for sure. I advise.
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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