Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of PatPat

PatPat

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate PatPat?
grey stargrey stargrey stargrey stargrey star

PatPat Reviews Summary

PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.

service
2,370
value
2,330
shipping
2,331
returns
1,977
quality
2,269

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Maria A.
Unfollow Maria A.
Share Review
Report Review

Great product!
May 24, 2019

Bought matching swimsuits for me and my daughter and loved the material. They were just as pictured, unfortunately the swimsuit for my daughter was a bit too big which i tried to return. Customer service (Karen) was very helpful and replied to my e-mails. Cant wait to purchase another item from Pat Pat.

Date of experience: May 24, 2019
Italy
1 review
0 helpful votes
Follow Maya d.
Unfollow Maya d.
Share Review
Report Review

Hey, Very good materials and same as the photos on the website, fast delivery! Very good customer service... so happy to discover you Patpat looking forward for the next purchase

Date of experience: May 23, 2019
Malaysia
1 review
0 helpful votes
Follow Madeleine G.
Unfollow Madeleine G.
Share Review
Report Review

Fast response
May 24, 2019

The product I ordered and received were too large. I requested for a size exchange. However the product has ran out and they offered to give me a full refund and I can keep the product as well. Response was fast and simple by customer service Rhea B.

Date of experience: May 23, 2019
Texas
1 review
0 helpful votes
Follow Brittany S.
Unfollow Brittany S.
Share Review
Report Review

Beautiful designs
May 23, 2019

Sizing is different and off! The designs are beautiful and my daughter loves matching me! My daughters shoulder strap tore right after putting it in her.

Date of experience: May 23, 2019
Italy
1 review
0 helpful votes
Follow veronica c.
Unfollow veronica c.
Share Review
Report Review

Thank you very much Pat Pat for your kindness, specially Trisha, very nice, professional and kind girl!

Date of experience: May 23, 2019
Canada
1 review
0 helpful votes
Follow Isabel P.
Unfollow Isabel P.
Share Review
Report Review

Very helpful staff. It's always a challenge to buy clothes online; however, they made it an easy and pleasant experience

Date of experience: May 23, 2019
GB
1 review
0 helpful votes
Follow Briony V.
Unfollow Briony V.
Share Review
Report Review

I emailed regarding replacing an item because it was too small, they responded really quickly and resolved the problem straight away. They were really helpful and sorted the issue out straight away and are sending another item.

Date of experience: May 23, 2019
Arizona
1 review
0 helpful votes
Follow Helen H.
Unfollow Helen H.
Share Review
Report Review

Adorable outfitd
May 23, 2019

Not only did they have a cute bathing suit that was the tankini I was looking for but they also had super adorable clothes for my daughter. Will definitely recommend and buy again.

Date of experience: May 22, 2019
Texas
1 review
0 helpful votes
Follow Lynisha L.
Unfollow Lynisha L.
Share Review
Report Review

I ordered some merchandise for Mother's Day that I even paid extra for faster shipping to ensure it would be in by that weekend but it came a week later but to my surprise Rhea B. Assisted with a compromise that I was very happy to have her work out and bend over backwards to help resolve this issue.

Date of experience: May 22, 2019
Pennsylvania
1 review
0 helpful votes
Follow Rebecca R.
Unfollow Rebecca R.
Share Review
Report Review

Thank you to Kristoffer for great customer service! Great selection of styles available and very clean and neat packaging. Thank you!

Date of experience: May 22, 2019
Germany
1 review
0 helpful votes
Follow Desiree S.
Unfollow Desiree S.
Share Review
Report Review

The things are too expensive in relation to the quality. The return is very expensive and the costs must be borne by the customer. The customer service is very good. Karen P gave me good advice and always answered quickly.

Date of experience: May 22, 2019
PatPat .. PatPat Rep
over a year old

Hi,

We're sorry to hear about how the issue you've encountered with the items you received and in returning them, prevented you from getting the best experience in shopping with us.

You may review our Return and Exchange Policy here:
https://www.patpat.com/article/help/Refund,-Returns-And-Exchanges/Returning-Items/252

Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.

If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.

Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.

New Jersey
1 review
0 helpful votes
Follow Adyaina C.
Unfollow Adyaina C.
Share Review
Report Review

My items took three weeks to be delivered, and the tracking updates were really weird and seemed all over the place. On top of that my 6-9 month old swimsuit looked like an infant size, and the fabric seemed cheap. After you email customer service they are supposed to take only 24-48 hours to respond. Three days after I first emailed them I had to email them again regarding my issue. It wasn't until 5 days after my initial request that I received an email from customer service. After going back and forth a few times Jimmy was able to give me a full refund. I do not believe I will be shopping here again.

Date of experience: May 22, 2019
PatPat .. PatPat Rep
over a year old

Hi,

Hi,

We're sorry to hear about the delay you experienced in receiving your order and the issue you've encountered with the items you received. We're glad to hear that our representative was able to make up for the delay you experienced.

Should there be anything more we could do to make your experience perfect, please don’t hesitate to let us know.

Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.

If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.

Kindly send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.

Texas
1 review
0 helpful votes
Follow Kristen R.
Unfollow Kristen R.
Share Review
Report Review

Excellent customer service. I had a problem that I caused and they still really made an effort to help me resolve it. Lots of great product options.

Date of experience: May 22, 2019
Texas
1 review
0 helpful votes
Follow Betsymannybibi S.
Unfollow Betsymannybibi S.
Share Review
Report Review

PATPAT I LOVE IT!
May 22, 2019

I usually don't write reviews however I have to let everyone know about this customer service. I was working with RHEA B. And I have to say, by far the best serve I had in a while. Just want to let her know that I am very appreciative of her. Thank you

Date of experience: May 22, 2019
Malta
1 review
0 helpful votes
Follow Marion Z.
Unfollow Marion Z.
Share Review
Report Review

Thank you Kristoffer. You where excelent and of great help. They totally helped me out and eventough my shippment was lost they gave me options and a refund. I can totaly say that i m satisfied and materials are always great. Egarley waiting for my delivery now. Thank you *******@Kristoffer for you patience and help throughout the whole process.

Date of experience: May 22, 2019
Italy
1 review
0 helpful votes
Follow Vale A.
Unfollow Vale A.
Share Review
Report Review

Ci tengo a dire che il servizio clienti è molto efficace e disponibile. Io ho avuto un problema e mi è stato risolto nel modo migliore. Vi ringrazio e continuerò i miei acquisti qui perché oltre ad avere ottima disponibilità, i prodotti sono unici. Grazie

Date of experience: May 22, 2019
Missouri
1 review
0 helpful votes
Follow Megan R.
Unfollow Megan R.
Share Review
Report Review

I'm satisfied!
May 22, 2019

I loved these dresses (and the pockets!) just didn't fit me right! They gave me in-store credit and I didn't have to spend money shipping it back, I was satisfied

Date of experience: May 22, 2019
Tal M.
Israel
1 review
0 helpful votes
Follow Tal M.
Unfollow Tal M.
Share Review
Report Review

I bought wrong size of bathingsute, I wrote Email to costumer service to ask for help. answered by Julius , he was so (!!!!) kind and generous, he explained me my option again and again until I got it right. also I got such a good service that was fair, and maybe even more than fair, paciant, respectful and very satisfying! thank you very much Julius an PatPat.

Date of experience: May 22, 2019
France
1 review
0 helpful votes
Follow Deprick m.
Unfollow Deprick m.
Share Review
Report Review

Satisfied
May 22, 2019

Clothes are like they are on the website. I had a problem with the size but it was really easy to get a new one.

Date of experience: May 22, 2019
GB
1 review
0 helpful votes
Follow syed s.
Unfollow syed s.
Share Review
Report Review

Good customer service by Karen. Prompt reply and superb collection of kids wear. Would recommend patpat to my friends and will continue the business on future.

Date of experience: May 22, 2019

From the business

Let's Connect: Twitter: https://twitter.com/patpatshopping Instagram: https://instagram.com/patpatshopping/ Pinterest: https://www.pinterest.com/patpatshopping/ Google+: https://plus.google.com/+Patpatapp/posts


patpat.com
Mountain View, CA, United States
+3377
See all photos