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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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I recently purchased a few items and they all fit perfect. With the exception of one item which was quickly resolved by customer service. I would definitely use this merchant again.
I ordered family matching swimsuits for our vacation to Disney World the product came in a timely manner and packaged beautifully. One of the swimsuits was too large for my petite daughter so I had to quickly get another size before our trip. I contacted customer service and they answered me promptly. The process of getting a new size mailed out to me was very simple and quick. I will definitely be ordering from this company again and I highly recommend it to anyone.
I placed my order on April 3,2019. It was shipped on April 9,2019. Their shipping and delivery time frame states, "5-12 days after order shipped," though they have now changed it to say, "5-12 business days" since I complained about false advertisement and information. I did not receive my order until April 23,2019. I began contacting customer service 12 days after my order was shipped to complain and ask for a full refund. They refused to refund me and when my order came, they said I would have to pay shipping for the return even though they were at fault for the delivery time. After much back and forth, they agreed to give me a 50% refund. On April 29,2019, I received an email confirming my refund, but it is June 2,2019 and it still has not come through. They do not respond to calls or emails regarding this issue. DO NOT order from them. They are fraudulent. I have reported them to the BBB and they are looking into their fraudulent company.
Your clothes are quality made and are just beautiful. I got some outfits a couple months ago for my new granddaughter to be born soon. I just went online and got more bc they really are THAT cute. Thank you Patpat!
PatPat has made my life so much simpler by taking away the need to shop in random stores hoping to find something I like by chance. I've loved all that I've ordered and I'm not usually easily impressed when it comes to clothes for myself & family. Honestly, I've only ever had an issue once, just recently & by issue it was really that I decided I didn't like the color of something in person. I expected it to be a hassle to explain, let alone quickly resolve something with an online retailer but I'll happily admit that it was a breeze. I just checked they're return policy, sent the email and this lovely woman, she went by Hazel J, got right back to me with everything I needed and more. She even gave me options about how I'd like to go about it. So I'd like the word to get out, because I think we all can agree when you come a company with employees who genuinely want to help you resolve things instead of talk you out what you want, even when it's something as silly as misjudging a color, I think those companies and those employees deserve some real acknowledgement these days. So PatPat & the wonderful Hazel J. I can't thank you enough for great products, selection & your tremendous efforts to actually care about your clients!
I ordered a swimming suit from the website according to the chart and the sizes were not correct so the size I got was very big. I contacted their customer service and the gave me very quick reply and sent me a new one with the correct size. I was very satisfied with their customer service (Al Gregg)
Ordered a few things for myself and my daughter, order came within stated time frame. A couple items were too small and customer service helped me resolve the issue promptly. Very happy with my first experience!
I prodotti sono di ottima qualità e il servizio eccellente. La spedizione è stata rapida e avendo avuto un problema di misura, Ronnie ha gestito il mio problema in maniera eccellente. Davvero soddisfatta.
I ordered 2 items, one of which was perfect & the other item I needed to have returned/exchanged. Jimmy in customer service was responsive, kind, & quick to resolve the issue. I'll definitely continue to shop PatPat for this reason.
I would recomend to order clothes for children, they are nice and good quality, but clothes for adults are not always matcing right size, and material of one of the dresses was almost transparent, so I had to send back 2 items.
But I got great help from Felix, so this issue was solved quite soon, and money was refunded! Thank You for the great service!
Willing to wait for shipping and no tracking? Then try pat pat
They rectified an issue in a timely manner.
Would be 5 stars if item didn't arrive with minor damage.
I received the items in good condition and surprised that the materials are of good quality, some items didn't fit me well and Patpat's outstanding customer servcies would easily take care of them by processing the credits into my account!
It was my first order on PatPat and I'm very happy with the items and the customer service. Not everything fit me but I receive very favorable offer for return/exchange items. Karen P from customer service was very nice and extremely helpful, very polite and professional. Thank you for great support.
I ordered an item in the wrong size. May D, from the customer service department, promptly responded to my email and helped me resolve my issue before my order was shipped. Reordering the outfit and can't wait to try it on my little girl.
Love their products and their customer service. Great quality products and friendly staff! RHEA B. Solved my problem quickly and even gave discount!
I liked the clothes and Kristoffer was very helpful and friendly when handling my returns and exchanges
The item was very nice, the size was wrong and I contacted the Customer Service in order to return it.
I received an excellent service by Karen P. Who was very professional and helpful. I was able to keep the item and to avoid any fees and gave me 100% of the money back to a PatPat account that I can use now to buy more of their amazing selection.
Highly recommended
The quality of clothes are just awfull... It take long to recive your package and returning proces is (unnecceserly) complitated. Also The size "S" looks like "L", the fabrics are artificial and don't let your skin breath. Never again.
Hi,
We're sorry to hear about how the issue you've encountered with the items you received, prevented you from getting the best experience in shopping with us.
You may review our Return and Exchange Policy here:
https://www.patpat.com/article/help/Refund,-Returns-And-Exchanges/Returning-Items/252
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Super cute stuff! The quality isn't great, but the price reflects that. After purchasing a dress that didn't fit me and had poor quality, I contacted customer service and they did a great job of resolving the issue for me. Great for baby clothes since babies grow out of/destroy a lot of things that they wear anyway!
I was told by email on 5/20 that it would take 7-14 business days to get a refund. On 5/24 I posted my review and interestingly enough funds were returned to my credit card the same day! I have been contacted by the company asking for information that they already have. Again I am not sure that how this company holds customer's funds (before they even have the products) is even legal.
Hi,
We’re sorry to hear about your disappointment with PatPat and we agree that this needs to be addressed.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly so we would like ask for the opportunity to resolve this issue immediately.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I placed an order with this company on 5/6 and my credit card was charged on that day. I sent an email on 5/13 wondering when my order would ship and got no response. On 5/15 I made a phone call to inquire about the status of my order and was told they were waiting on one item I had ordered so no idea when I would receive my order. I chose to cancel the order and get a refund. On 5/20 I received and email saying my cancellation was approved and it would take 7-14 days to get my refund. Is this even legal? If a company can charge your credit card the day you place an order why should it take weeks to get your refund? I am a child photographer always looking for new and different outfits and feel scammed by this company.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We're sorry to hear about how our Processing and Shipping time frames, prevented you from getting the best experience in shopping with us.
Should you wish to get more information on the Processing and Delivery Time frames for your specific location, kindly refer to this link:
FAQ: https://www.patpat.com/delivery.
Should you wish to view your order's current status, kindly refer to this link:
https://www.patpat.com/guest/orderquery
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.